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I am primarily assigned to an inbound call queue. I can attempt outbound calls as call volume permits, but if your issue requires immediate attention, please ring the support hotline where the next available engineer will assist you.

My current office hours: Mon 8AM–4PM; Tue–Thu 8AM–5PM; Fri 8AM–3:30PM (UK/Ireland).

Planned absence: None.
Are you out of the office in the near future? If so, please let me know the dates, and who will take care of your case while you are away, so that I can plan any contacts and case work accordingly.
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Next action on you: 
Next action on Citrix: 
Next contact date: 

Best regards,

Udo Zallmann
Customer & Partner Support Engineer, Application & Desktop Delivery Support Team
Citrix Systems International GmbH | East Point Business Park | Dublin 3 | Ireland
T: Desk +353 1 805 5075 | Switch +353 1 805 5000
udo.zallmann@citrix.com

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http://support.citrix.com

Customer Satisfaction is our goal.
If you have feedback regarding my performance, please feel free to contact my manager Raj Raju (raj.raju@citrix.com).

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