Bug 99423

Summary:	[skl] Using Libreoffice Writer causes GPU Hang
Product:	Mesa	Reporter:	W. the Pooh <toiletbowl2>
Component:	Drivers/DRI/i965	Assignee:	Intel 3D Bugs Mailing List <intel-3d-bugs>
Status:	RESOLVED MOVED	QA Contact:	Intel 3D Bugs Mailing List <intel-3d-bugs>
Severity:	normal
Priority:	medium	CC:	christopher.m.penalver, intel-gfx-bugs
Version:	12.0
Hardware:	x86-64 (AMD64)
OS:	Linux (All)
URL:	https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1635996
Whiteboard:
i915 platform:		i915 features:
Attachments:	DMESG out regarding GPU Hang GPU crash dump Xorg log

Description W. the Pooh 2017-01-15 18:43:10 UTC

Created attachment 128972 [details]
DMESG out regarding GPU Hang

For the last couple of months I've been experiencing issues when using LibreOffice Writer on my Dell Precision 7510 running Ubuntu 16.10, while using the Intel HD Graphics 530 IGP for the graphics.

When using LibreOffice Writer, e.g. while typing text the whole desktop-interface (including LibreOffice) will hang / freeze for about 5 seconds, after that everything will return to normal, those hangs will occur about every 5 minutes or so and only occur when using LibreOffice Writer.

The DMESG output indicates a GPU hang:
[drm] GPU HANG: ecode 9:0:0x86dffffd, in Xorg [1472], reason: Hang on render ring, action: reset

Now I've already submitted a bug to bugs.launchpad.org:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1635996
but was referred to here since this apparently is an upstream issue. 

I'm attaching the DMESG-ouput regarding the GPU-hang and the GPU crash dump

This is my first time reporting an issue here @ bugs.freedesktop.org, so if there's info missing or if I'm doing stuff wrong, please do let me know. 

P.S.:
I've read about Bug 99325 but I am unsure if this is the exact same issue, so I've decided to open a separate Bug.

Comment 1 W. the Pooh 2017-01-15 18:43:54 UTC

Created attachment 128973 [details]
GPU crash dump

Comment 2 Mark Janes 2017-01-17 19:58:01 UTC

Please attach xorg log.

Comment 3 W. the Pooh 2017-01-17 20:31:54 UTC

Created attachment 129009 [details]
Xorg log

Comment 4 Christopher M. Penalver 2017-02-13 02:11:35 UTC

Mesa version 12.0.3 as per:
https://launchpad.net/ubuntu/+source/mesa

Assigned back to intel-3d-bugs@lists.freedesktop.org as original reporter provided requested xorg log and has not indicated they will be releasing a patch towards this.

Comment 5 Elizabeth 2018-03-21 22:00:45 UTC

Hello, libreoffice issue should be fixed in 17.3.6: https://bugs.freedesktop.org/show_bug.cgi?id=99720#c33.

Comment 6 GitLab Migration User 2019-09-25 18:59:49 UTC

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/mesa/mesa/issues/1561.

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