Bug 27705 - [RS780MC] - overheats computer
Summary: [RS780MC] - overheats computer
Status: RESOLVED INVALID
Alias: None
Product: xorg
Classification: Unclassified
Component: Driver/Radeon (show other bugs)
Version: 7.4 (2008.09)
Hardware: x86-64 (AMD64) Linux (All)
: high major
Assignee: xf86-video-ati maintainers
QA Contact: Xorg Project Team
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2010-04-16 12:50 UTC by Bryce Harrington
Modified: 2016-02-24 05:52 UTC (History)
7 users (show)

See Also:
i915 platform:
i915 features:


Attachments
XorgLogOld.txt - with -ati (28.89 KB, text/plain)
2010-04-16 12:51 UTC, Bryce Harrington
no flags Details
XorgLog.txt - with -fglrx (22.44 KB, text/plain)
2010-04-16 12:52 UTC, Bryce Harrington
no flags Details
BootDmesg.txt (44.69 KB, text/plain)
2010-04-16 12:52 UTC, Bryce Harrington
no flags Details
CurrentDmesg.txt (3.68 KB, text/plain)
2010-04-16 12:52 UTC, Bryce Harrington
no flags Details
vbios file for a Toshiba Satellite L350D-11S (59.00 KB, application/octet-stream)
2011-02-05 07:23 UTC, Michael Kogan
no flags Details
vbios MSI GX 623X (61.50 KB, application/octet-stream)
2011-02-19 13:53 UTC, Michal Papis
no flags Details

Description Bryce Harrington 2010-04-16 12:50:30 UTC
Forwarding this bug from Ubuntu reporter djchandler:
http://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/557829

[Problem]
Laptop overheads with the -ati driver, idling at 70°C and shutting down with moderate load.  Overheating does not occur with -fglrx driver.

[Original Description]
Lucid Lynx 10.04 AMD64 Beta 1

xserver-xorg-video-radeon 1:6.12.192-2ubuntu2
xserver-xorg-video-ati 1:6.12.192-2ubuntu2

AMD AthlonTM X2 Dual-Core QL-65 @ 2.1GHz (running stock speed, Cool 'n' Quiet working, cpu frequency regulation in kernel is working, idles @ 1.05GHz but temperature still goes up)
AMD M780V Chipset
ATI Radeon 3100 IGP (RV610)
720P video native support (I suppose that means hardware implemented)

Laptop (Toshiba L305D-S5959) overheats when running open source driver. Idles at around 70°C at room temperature of ~22°C, have BIOS set to shutdown at 95°C to avoid hardware damage. Computer will shut itself off due to temperature under moderate load such as viewing flash video in Firefox on hulu.com. This has been repeated at least 3 times.

Running  the  proprietary fglrx driver 2:8.721-0ubuntu7 (with no other software changes), the computer idles  @ 45°C (20°C cooler) at room temperature of ~22°C. Watching video on hulu.com does not cause overheating issues.

This is something that could damage computers. If it's under warranty but Ubuntu is found on the hard drive the manufacturer will probably void the warranty. I certainly don't want Ubuntu to get that kind of reputation.

DistroRelease: Ubuntu 10.04
Package: xserver-xorg-video-ati 1:6.12.192-2ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-19.28-generic 2.6.32.10+drm33.1
Uname: Linux 2.6.32-19-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
Date: Wed Apr  7 23:42:01 2010
DkmsStatus: fglrx, 8.721, 2.6.32-19-generic, x86_64: installed
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta amd64 (20100318)
MachineType: TOSHIBA Satellite L305D
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-19-generic root=UUID=12291b72-5e88-486e-a7e6-60a57bdeefed ro splash quiet vga=786 quiet splash
ProcEnviron:
 LANG=en_US.utf8SourcePackage: xserver-xorg-video-ati
dmi.bios.date: 09/01/2009
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.80
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.80:bd09/01/2009:svnTOSHIBA:pnSatelliteL305D:pvrPSLC8U-06P01W:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite L305D
dmi.product.version: PSLC8U-06P01W
dmi.sys.vendor: TOSHIBA
glxinfo: Error: [Errno 2] No such file or directory
system: codename:           lucid
 architecture:       x86_64
 kernel:             2.6.32-19-generic

[lspci]
00:00.0 Host bridge [0600]: Advanced Micro Devices [AMD] RS780 Host Bridge [1022:9600]
 Subsystem: Toshiba America Info Systems Device [1179:ff6a]
01:05.0 VGA compatible controller [0300]: ATI Technologies Inc RS780MC [Radeon HD 3100 Graphics] [1002:9613]
 Subsystem: Toshiba America Info Systems Device [1179:ff6a]
Comment 1 Bryce Harrington 2010-04-16 12:51:53 UTC
Created attachment 35106 [details]
XorgLogOld.txt - with -ati
Comment 2 Bryce Harrington 2010-04-16 12:52:18 UTC
Created attachment 35107 [details]
XorgLog.txt - with -fglrx
Comment 3 Bryce Harrington 2010-04-16 12:52:41 UTC
Created attachment 35108 [details]
BootDmesg.txt
Comment 4 Bryce Harrington 2010-04-16 12:52:56 UTC
Created attachment 35109 [details]
CurrentDmesg.txt
Comment 5 D. J. Chandler 2010-04-16 17:39:51 UTC
(In reply to comment #0)

I'm the original filer of this report on ubuntu.launchpad.org.

If anyone wants more information, please feel free to contact me or make requests here. This problem was encountered yet again today while doing a fresh install of the Ubuntu 10.04 Beta 2. This bug is easy to reproduce on a laptop.
Comment 6 Alex Deucher 2010-04-26 09:00:15 UTC
Can you attach a copy of your vbios?  to get it (as root):
cd /sys/bus/pci/devices/<pci bus id>
echo 1 > rom
cat rom > /tmp/vbios.rom
echo 0 > rom

Can you confirm that the laptop fan is working properly?  Often the CPU/GPU fan is controlled via ACPI.
Comment 7 e488194 2010-05-08 01:21:27 UTC
I can confirm this bug on Ubuntu 10.04 Final, with

xserver-xorg 1:7.5+5ubuntu1,
xserver-xorg-core 2:1.7.6-2ubuntu7,
xserver-xorg-video-ati 1:6.13.0-1ubuntu5.

The heatspreader of my (passively cooled) Sapphire Radeon HD4350 (RV710) has a significantly higher temperature than with the proprietary fglrx driver. Unfortunately, I have no option to measure the temperature exactly (e.g., acpi -t has no effect on my system), but there are some additional measurements here:

https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/488152/comments/6
Comment 8 Flavio Capobianco 2010-06-16 20:33:10 UTC
I'm also affected by this bug. 

This is my original bug report downstream:

https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/595335

Binary package hint: xserver-xorg-video-ati

When I'm doing a demanding CPU activity (ripping a CD, doing OCR, etc), the computer shuts itself down due to overheating (more than 99 C).

I've tried running sudo sensors-detect but no modules were loaded.

I've also tried booting with option "acpi.power_nocheck", but to no use.

I've also tried adding options radeon modeset=1 to /etc/modprobe.d/radeon-kms.conf.

Lastly, I updated my BIOS from the vendor's webpage, but it didn't help either.

This only happens while I'm on the open-source ATI drivers. When I tried the proprietary fglrx drivers, I wasn't able to reproduce it.

See also: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/557829

and https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/373669

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: xserver-xorg-video-ati 1:6.13.0-1ubuntu5
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-23-generic i686
Architecture: i386
Date: Wed Jun 16 21:03:26 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Acer Aspire 5542
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-23-generic root=UUID=261f9489-5351-4e83-94f0-d5aa3a52907b ro quiet splash
ProcEnviron:
 LC_TIME=en_GB.UTF-8
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: xserver-xorg-video-ati
dmi.bios.date: 12/09/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.08
dmi.board.name: JV50TR
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: None
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.08:bd12/09/2009:svnAcer:pnAspire5542:pvr0100:rvnAcer:rnJV50TR:rvrRev:cvnAcer:ct10:cvrNone:
dmi.product.name: Aspire 5542
dmi.product.version: 0100
dmi.sys.vendor: Acer
system:
 distro: Ubuntu
 codename: lucid
 architecture: i686
 kernel: 2.6.32-23-generic
Comment 9 Michael Kogan 2011-02-05 07:23:26 UTC
Created attachment 42962 [details]
vbios file for a Toshiba Satellite L350D-11S

The vbios of Toshiba Satellite L350D-11S with following chip:

01:05.0 VGA compatible controller: ATI Technologies Inc RS780MC [Radeon HD 3100 Graphics]

If you need any further information please ask! Having the same issue: >70°C in idle, overheating to >100°C under average load. With fglrx the temperatures are about 20°C lower.
Comment 10 Michal Papis 2011-02-19 13:53:42 UTC
Created attachment 43559 [details]
vbios MSI GX 623X

The same problem on MSI laptop, I have no heat sensor (at least detectable by sensors-detect) but comparing only CPU temperature fglrx is up to 15°C cooler then radeon driver. 

With radeon driver the colling is quite loud all the time, and makes work realy bad especially in night.

For me system hang once on fglrx, but no shutdowns or hanging on radeon driver - cooling system works still quite good.
Comment 11 jon 2011-05-10 14:49:04 UTC
I'm having the same problem here. An older git version (from around 2010-11-09) didn't have this problem. GPU runs around 20°C hotter than it used to and the shared heatsink means that the CPU is frequently overheating.

System is a Thinkpad T60. ATI Mobility X1300. Currently running Fedora 14 with out of the box ati driver, but previously tested on a home built git driver on Fedora 12.
Comment 12 jmaspons 2012-12-06 15:54:28 UTC
I think I have the same problem. In kubuntu 12.10 the fglrx driver doesn't work anymore and Gallium3D give the overheat problem. My graphics card is a rv710 radeon hd 4350.

Using the KDE System Monitor I see the GPU's temperature (lmsensors/radeon-pci-0200/temp1). The temperature rise up until 128ºC, after it jumps to -128ºC and keeps rising until -50ºC aprox. Afterwards the computer hangs. The fan (a noisy one that used to work when the computer make intensive tasks) never works.
Comment 13 Christopher M. Penalver 2016-02-24 05:52:34 UTC
Original reporter hasn't responded to information request in 2 years.


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