Bug 50197 - lo-menubar crashes Page Preview in LibreOffice
Summary: lo-menubar crashes Page Preview in LibreOffice
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.3 release
Hardware: x86 (IA32) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 51113 (view as bug list)
Depends on:
Blocks:
 
Reported: 2012-05-21 22:39 UTC by goldfish
Modified: 2013-07-08 21:21 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Error Log of LO Print Preview Crash (87.91 KB, text/x-log)
2012-05-21 22:39 UTC, goldfish
Details
More Attachments of Error Log of LO Print Preview Crashes. (73.80 KB, text/x-log)
2012-05-21 22:40 UTC, goldfish
Details
Please ask if you need more Error Logs of the LO Print Preview Crash (73.93 KB, text/x-log)
2012-05-21 22:41 UTC, goldfish
Details

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Description goldfish 2012-05-21 22:39:20 UTC
Created attachment 61934 [details]
Error Log of LO Print Preview Crash

On using openjdk-6 in LibreOffice (LO) when I use Print Preview LO crashes. openjdk-7 is worse because not only does it crash LO often it makes LO very slow.

I have attached all the details in the Error Logs.


1) The release of Ubuntu you are using, via 'lsb_release -rd' or System -> About Ubuntu       Release 12.04 (precise) 32-bit, 
Kernel Linux 3.2.0-24-generic-pae            GNOME 3.4.1

2) The version of the package you are using, via 'apt-cache policy pkgname' or by checking in Software Center
LibreOffice 3.5.3.2 
Build ID: 350m1(Build:2)

3) What you expected to happen
 Print Preview must work & not crash (like it did before)

4) What happened instead
LibreOffice crashed


Please help. Thanks.

JRE version: 6.0_24-b24
Comment 1 goldfish 2012-05-21 22:40:37 UTC
Created attachment 61935 [details]
More Attachments of Error Log of LO Print Preview Crashes.
Comment 2 goldfish 2012-05-21 22:41:45 UTC
Created attachment 61936 [details]
Please ask if you need more Error Logs of the LO Print Preview Crash
Comment 3 Julien Nabet 2012-05-24 16:09:10 UTC
According to your logs, it seems lo-menubar is installed on your system. Could you uninstall it and try to reproduce the problem ?
Comment 4 goldfish 2012-05-24 23:31:11 UTC
(In reply to comment #3)
> According to your logs, it seems lo-menubar is installed on your system. Could
> you uninstall it and try to reproduce the problem ?

Hi Julien Nabet,

I uninstalled lo-menubar and tried to reproduce the problem. Now the Print preview works perfectly. So the problem is likely with lo-menubar.

Thanks Julien, your hunch seems to be correct.

Also Mayer Velazquez Retif-Altmann has stated in Ubuntu Software Center "... it collapses when you click on page preview".

I am also informing people at Ubuntu about this bug: https://bugs.launchpad.net/ubuntu/+source/lo-menubar/+bug/1002651
Comment 5 Julien Nabet 2012-06-18 04:39:31 UTC
*** Bug 51113 has been marked as a duplicate of this bug. ***
Comment 6 QA Administrators 2013-05-26 22:32:22 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 7 QA Administrators 2013-07-08 21:21:35 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO