Bug 39325 - en-GB offline help is not shown under en-GB locale, because LO starts with en-US instead of en-GB
Summary: en-GB offline help is not shown under en-GB locale, because LO starts with en...
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version: 3.3.3 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
QA Contact:
URL:
Whiteboard:
Keywords:
: 50606 60863 63637 68722 (view as bug list)
Depends on:
Blocks:
 
Reported: 2011-07-18 03:03 UTC by johnalovely
Modified: 2013-10-09 08:00 UTC (History)
6 users (show)

See Also:
i915 platform:
i915 features:

Attachments

Description johnalovely 2011-07-18 03:03:19 UTC 
Download page offers two files 
    * LibO_3.3.3_Win_x86_install_multi.exe 217 MB
    * LibO_3.3.3_Win_x86_helppack_en-GB.exe 8.5 MB (en-GB - English (GB))

Steps to create bug.
Download both files
Install both files
disconnect from internet 
Open a Libre Office program and request help
Expected behaviour
Libre Office displays requested help file
Actual Behaviour
A firefox window opens with a site not found message. 

Description of Bug
The user assumes that downloading and installing the file *LibO_3.3.3_Win_x86_helppack_en-GB.exe 8.5 MB (en-GB - English (GB))
will install the help files locally. (There is no documentation but this seems the only valid interpretation of the file name) What actually happens is nothing. There is no local help and programs still look for online help, even if there is no internet connection.
Comment 1 BrianH 2011-09-17 04:53:43 UTC 
I can confirm that this is a bug with the install process on Windows on a UK locale setup.

It also applies to version 3.4.3

On Windows (tested on Vista), with a locale of UK.
Install LO and the GB helppack into default locations.

The LO install sets the User interface to English (USA). This prevents the offline GB help file from being used.

The workaround is.
Load LO and goto Tools/options/Language settings/Languages
change the User interface from 
     English (USA) 
to 
     Default - English (UK)
check that the locale is also set to 
     Deafult - English (UK)
close LO and reopen
F1 will now load the offline GB help files previously installed.
Comment 2 johnalovely 2011-09-18 19:54:14 UTC 
Wrt BrianH's comment, the workaround also works in Windows XP on LO 3.3, however it is only necessary to change the User interface from 
     English (USA) 
to 
     Default - English (UK)

The locale does not need to be changed and may be left as appropriate - in my case Default - Australian (AU)
Comment 3 Andras Timar 2011-11-21 07:00:43 UTC 
Changed category to Installation. It has to be tested with the new LibO 3.5 MSI installers. I.e. check what happens when the user installs LibreOffice to an en-GB Windows. It should not fallback to en-US.
Comment 4 Björn Michaelsen 2011-12-23 13:23:27 UTC 
Since all new unconfirmed bugs start in state UNCONFIRMED now and old unconfirmed bugs were moved to NEEDINFO with a explanatory comment, all bugs promoted above those bug states to NEW and later are automatically confirmed making the CONFIRMED whiteboard status redundant. Thus it will be removed.
Comment 5 Shoreman 2012-03-30 13:57:51 UTC 
The same problem with installation of en-GB - English (GB)help file remains with 3.5.

The LO installer defaults the locale to English (USA) which fails to pick up the GB help pack.

The work around described is successful.

Operating system Windows Vista SP1
Comment 6 Andras Timar 2012-06-02 10:06:30 UTC 
*** Bug 50606 has been marked as a duplicate of this bug. ***
Comment 7 Pedro 2012-07-28 22:10:21 UTC 
This bug has been around for a year and is still causing a lot of grief to non-US users.
See one popular topic at AskLibO
http://ask.libreoffice.org/question/1630/why-does-f1-still-take-me-to-the-web-after/
Comment 8 Andras Timar 2013-02-18 20:05:57 UTC 
*** Bug 60863 has been marked as a duplicate of this bug. ***
Comment 9 Andras Timar 2013-04-17 13:53:41 UTC 
*** Bug 63637 has been marked as a duplicate of this bug. ***
Comment 10 Andras Timar 2013-10-09 08:00:55 UTC 
*** Bug 68722 has been marked as a duplicate of this bug. ***

Use of freedesktop.org services, including Bugzilla, is subject to our Code of Conduct. How we collect and use information is described in our Privacy Policy.