Bug 56360 - Writer hangs when draw object is selected and the user opens Insert menu
Summary: Writer hangs when draw object is selected and the user opens Insert menu
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version: 3.6.0.4 release
Hardware: x86-64 (AMD64) Linux (All)
: high critical
Assignee: Björn Michaelsen
QA Contact:
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-10-24 17:39 UTC by Pablo Ferrari
Modified: 2012-10-25 15:43 UTC (History)
3 users (show)

See Also:
i915 platform:
i915 features:


Attachments
Strace log (899.05 KB, application/x-bzip2)
2012-10-24 17:39 UTC, Pablo Ferrari
Details
Screenshots taken before and after ckicking Insert menu (819.60 KB, application/zip)
2012-10-24 17:41 UTC, Pablo Ferrari
Details

Description Pablo Ferrari 2012-10-24 17:39:41 UTC
Created attachment 69011 [details]
Strace log

Clicking on Insert menu when draw object selected hangs Writer and uncontrolling increases CPU and RAM

Steps to reproduce:
  1) Open Writer
  2) Create a Draw objecto (a line, a cirle, whatever)
  3) With the object selected, click on Insert menu

The CPU will suddenly grow up to 100% and RAM will slowly grow until the system crashes.

  Ubuntu 12.04.1 LTS
  Libreoffice 3.6.0~rc4-0ubuntu3~ppa1~precise1
Comment 1 Pablo Ferrari 2012-10-24 17:41:53 UTC
Created attachment 69012 [details]
Screenshots taken before and after ckicking Insert menu
Comment 2 Julien Nabet 2012-10-24 19:37:08 UTC
On pc Debian x86-64 with 3.6 sources updated today, I don't reproduce this behaviour.

Could you rename your LO directory profile (see http://wiki.documentfoundation.org/UserProfile)?
Do you have lo-menubar package installed? If yes, could you uninstall it for the test?

If you still reproduce the problem, you should give a try to a newer version (3.6.2).
Comment 3 Pablo Ferrari 2012-10-24 22:18:09 UTC
Renaming the LO directory profile doesn't soves the problem
Uninstalling lo-menubar does.

I'd like keep on using lo-menubar

¿What should I do?

¿How do I update to 3.6.2? I've got libreoffice ppa enabled but I haven't got an update.

Thanks
Comment 4 Julien Nabet 2012-10-25 05:37:12 UTC
Michael: an idea of what we can propose here?
Comment 5 Petr Mladek 2012-10-25 10:44:09 UTC
Pablo, could you please get valgrind log? It might help to locate the problem. The hints are at http://wiki.documentfoundation.org/BugReport#How_to_get_a_valgrind_log_.28on_Linux.29

It is related to the LO Menubar extension => adding Ubuntu hacker into CC.

Anyway, it is related to 3rd-party extension and affecting only limited group of users => it should not block 3.6.3 release with many other useful fixes => lowering the severity a bit.
Comment 6 Michael Meeks 2012-10-25 11:09:26 UTC
If it is a hang a gdb with debug symbols installed and: "thread apply all backtrace" would be the most useful thing I think.

All yours Bjoern :-)
Comment 7 Björn Michaelsen 2012-10-25 15:43:57 UTC
lo-menubar is not LibreOffice, thus NOTOURBUG on this tracker. Note that lo-menubar is obsolete with quantal (which has a new implementation vendorpatched directly into LibreOffice) on Ubuntu.
This should be reported at Launchpad, if there are still issues on quantal. For precise this will be closed WONTFIX and lo-menubar is not part of the main repository.


Use of freedesktop.org services, including Bugzilla, is subject to our Code of Conduct. How we collect and use information is described in our Privacy Policy.