Bug 87918 - error 1335
Summary: error 1335
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version: 4.3.5.2 release
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
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Reported: 2014-12-31 17:31 UTC by Ian D Henry
Modified: 2014-12-31 22:41 UTC (History)
2 users (show)

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Description Ian D Henry 2014-12-31 17:31:16 UTC
I downloaded and successfully installed LibreOffice on my new this week Windows 8.1 computer a couple of days ago.  Today I tried to do the same on my wife's new computer.  Twice I did it and each time got error 1335.  I tried downloading it on my computer and installing on Eve's using a thumb drive copy from my computer.  Same error.  I tried to get help from LibreOffice but got a message about something being down and to use you.  I looked at other answers on your site about error 1335 but none seemed applicable to my problem.

Ian
Comment 1 Julien Nabet 2014-12-31 17:41:27 UTC
Just to be sure, you confirmed you read these:
https://bugs.freedesktop.org/show_bug.cgi?id=87851#c2
+fdo#86218
Comment 2 Chris Estrada 2014-12-31 17:49:26 UTC
I downloaded again the file and it runs ok. Thanks for the tip.
Comment 3 V Stuart Foote 2014-12-31 17:55:54 UTC
@Ian,

As indicated on the linked bugs

https://bugs.freedesktop.org/show_bug.cgi?id=86218#c3
https://bugs.freedesktop.org/show_bug.cgi?id=87851#c2

Verify the HASH value of the downloaded installer. If it checks correct, and you are still having the installation error 1335, post back.
Comment 4 Ian D Henry 2014-12-31 18:50:00 UTC
I am sorry that I am not computer literate enough to know what this statement means, let alone how to do it. Verify the HASH value of the downloaded installer.andhenry2@gmail.com
Comment 5 V Stuart Foote 2014-12-31 22:41:28 UTC
@Ian, *,

You will need a Windows utility program to calculate a HASH value for the downloaded install package, Microsoft does not provide one. 

There are hundreds, but my preferred tool--Febooti Hash-an-CRC is linked from an earlier bug report on the same issue.  https://bugs.freedesktop.org/show_bug.cgi?id=86218#c3  Download and install it, or find something similar at twocows or majorgeeks.

Then, if you look at the image https://bugs.freedesktop.org/attachment.cgi?id=109428 it shows where on the LibreOffice download page you can obtain the HASH value to compare your downloads against.

It really is pretty simple in practice, and will save a lot of aggravation by verifying a complete download prior to trying to install any program, not just LibreOffice. It is also a good safe computing habit to pick up because if the HASH values match you gain some assurance that the program is the intended program from a developer you trust--and is less likely to contain malware.


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