Bug 109758

Summary: AMD GPU for Ubuntu Linux Broken
Product: DRI Reporter: Thomas Hansen <tomhansen992>
Component: DRM/AMDgpu-proAssignee: Default DRI bug account <dri-devel>
Status: CLOSED INVALID QA Contact:
Severity: normal    
Priority: medium CC: a9016009
Version: XOrg git   
Hardware: Other   
OS: All   
Whiteboard:
i915 platform: i915 features:
Attachments:
Description Flags
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attachment-30514-0.html
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attachment-28914-0.html
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Description Thomas Hansen 2019-02-24 07:28:31 UTC
You should put a warning label up whenever you are handing out free "break your linux distro" drivers. A few months ago I tried to install the driver on 18.10 I had to look online to find out that it breaking the Linux install was the intended effect. Okay, so I bought this computer with a 570 like two years ago and it hasn't been properly supported this entire time. Linux gets updated to 4.18 on Ubuntu and my GPU isn't giving me the same error it has been for the last entire time I had the computer, exciting. I try to install the drivers and WOW it breaking is still the intended result. I notice I have Ubuntu 18.04.2, the one advertised is 18.04.1 and sure enough Google tells me that the intended effect was to break my Linux. My complaint is if you know that you're going to break my computer over and over again just give me some warnings, like "hey this doesn't work on Linux 4.18" instead of just handing it out like Malware. This is 3 years in and I still do not have proper support for my GPU on Linux. Sorry for being frustrated but this company has caused my anguish for no good reason. The error is DKMS failed or something after it installs but you guys already know that it doesn't work with a fresh install of Ubuntu. I'm not downgrading my Linux so I get the errors on startup again I have to wait for you guys to properly support my GPU 2 years after the GPU was released. Do you guys give refunds for this sort of thing I had to reinstall my operating system more than 6 times slowing down everything I wanted to do. When rich people have their time wasted they get to sue people..
Comment 1 Andre Klapper 2019-02-24 13:25:38 UTC
You need to share first how you manage to find all and any software bugs and how you test your software on all and any existing architectures and with all and any existing other software, before you publish your software.

Feel free to discuss whatever the problem is in a forum of your distribution as this bug report is unactionable, vague, and in the wrong place.
Comment 2 Thomas Hansen 2019-02-24 18:05:58 UTC
Created attachment 143451 [details]
attachment-1226-0.html

Unactionable is not a word. I told you to put warnings when you know that
the download you offer people is going to break their computer.

On Sun, Feb 24, 2019 at 8:25 AM <bugzilla-daemon@freedesktop.org> wrote:

> Andre Klapper <a9016009@gmx.de> changed bug 109758
> <https://bugs.freedesktop.org/show_bug.cgi?id=109758>
> What Removed Added
> CC   a9016009@gmx.de
> Status NEW RESOLVED
> Resolution --- INVALID
>
> *Comment # 1 <https://bugs.freedesktop.org/show_bug.cgi?id=109758#c1> on
> bug 109758 <https://bugs.freedesktop.org/show_bug.cgi?id=109758> from Andre
> Klapper <a9016009@gmx.de> *
>
> You need to share first how you manage to find all and any software bugs and
> how you test your software on all and any existing architectures and with all
> and any existing other software, before you publish your software.
>
> Feel free to discuss whatever the problem is in a forum of your distribution as
> this bug report is unactionable, vague, and in the wrong place.
>
> ------------------------------
> You are receiving this mail because:
>
>    - You reported the bug.
>
>
Comment 3 Michael Eagle 2019-02-24 18:19:52 UTC
Created attachment 143452 [details]
attachment-5945-0.html

I am aware that the following not improve your past situation, but please
keep in mind for the future, that for a regular linux user, there is
currently 0 reasons to choose the proprietary close source amdgpu-pro.

Use the default all opensource instead. It was demonstrated multiple times
that they offer better performance, and robustness. See various articles,
forum posts, reddit/r/linux_gaming, phoronix, etc.

 And also, due to their nature of being packed together with all distros,
are much wider tested by the audience with a much broader hardware
combination. As a added bonus, you can also use the latest and greatest
bleeding endge mesa+kernel(not just that you can, but also highly
recommended) and completely forget about dkms breakage.

---
Sent from mobile, apologies for typos.
Comment 4 Andre Klapper 2019-02-24 19:21:23 UTC
It is, see https://en.wiktionary.org/wiki/unactionable

I have no idea which "download" you refer to, why you think that bugs.freedesktop.org is a place to discuss your problem, or what exact software and software versions you refer to, so nobody can and will help.

And again: please contact Ubuntu folks about Ubuntu problems. 
You are in the wrong place here. Please understand that. Thanks.
Comment 5 Thomas Hansen 2019-02-26 03:09:48 UTC
Created attachment 143465 [details]
attachment-30514-0.html

Most certainly is an AMD issue, download Ubuntu, download the AMD driver,
it breaks. Your advice is to just not download the drivers, great. How you
rationalize that as acceptable is astounding if I could get a refund I
would just switch to NVidia.

On Sun, Feb 24, 2019 at 2:21 PM <bugzilla-daemon@freedesktop.org> wrote:

> *Comment # 4 <https://bugs.freedesktop.org/show_bug.cgi?id=109758#c4> on
> bug 109758 <https://bugs.freedesktop.org/show_bug.cgi?id=109758> from Andre
> Klapper <a9016009@gmx.de> *
>
> It is, see https://en.wiktionary.org/wiki/unactionable
>
> I have no idea which "download" you refer to, why you think thatbugs.freedesktop.org is a place to discuss your problem, or what exact software
> and software versions you refer to, so nobody can and will help.
>
> And again: please contact Ubuntu folks about Ubuntu problems.
> You are in the wrong place here. Please understand that. Thanks.
>
> ------------------------------
> You are receiving this mail because:
>
>    - You reported the bug.
>
>
Comment 6 Andre Klapper 2019-02-26 04:28:33 UTC
My advice is to write a proper bug report (see https://help.ubuntu.com/community/ReportingBugs ) in the proper place (your distribution's issue tracker). Great!

Regarding "refund" blah: Contact the company whose product you're using. freedesktop.org is not a company. Hence no "refund". Not here. Bye.
Comment 7 Thomas Hansen 2019-02-26 04:48:29 UTC
Created attachment 143467 [details]
attachment-28914-0.html

I don't need your help I was telling you that distributing malware is
unacceptable. I would consider any software designed to break a person's
computer to be malware, hence the download offered by AMD that tells you to
report bugs to this website. I do not expect a refund from you as you are
clearly spearheading your campaign of irresponsibility and continuing to
make sure that nothing will ever be done right.

On Mon, Feb 25, 2019 at 11:28 PM <bugzilla-daemon@freedesktop.org> wrote:

> *Comment # 6 <https://bugs.freedesktop.org/show_bug.cgi?id=109758#c6> on
> bug 109758 <https://bugs.freedesktop.org/show_bug.cgi?id=109758> from Andre
> Klapper <a9016009@gmx.de> *
>
> My advice is to write a proper bug report (seehttps://help.ubuntu.com/community/ReportingBugs ) in the proper place (your
> distribution's issue tracker). Great!
>
> Regarding "refund" blah: Contact the company whose product you're using.freedesktop.org is not a company. Hence no "refund". Not here. Bye.
>
> ------------------------------
> You are receiving this mail because:
>
>    - You reported the bug.
>
>
Comment 8 Thomas Hansen 2019-02-26 05:08:20 UTC Comment hidden (spam)
Comment 9 Andre Klapper 2019-02-26 06:47:09 UTC
(In reply to Thomas Hansen from comment #7)
> I was telling you that distributing malware is unacceptable.

You need to contact your distribution (Ubuntu) and not bugs.freedesktop.org if someone distributes something.
But I've written this several times already and you continue to ignore it. :)
Comment 10 Thomas Hansen 2019-02-26 07:51:01 UTC Comment hidden (spam)
Comment 11 Thomas Hansen 2019-02-26 07:55:00 UTC Comment hidden (spam)
Comment 12 fin4478 2019-02-26 08:52:02 UTC
My distribution works fine with RX570.
https://www.youtube.com/watch?v=fKJ-IatUfis
Comment 13 Michel Dänzer 2019-02-26 09:53:53 UTC
I suspect part of the confusion here is that the component was set incorrectly. "DRM/AMDgpu" is the amdgpu driver included in the upstream Linux kernel, whereas Thomas seems to be complaining about a packaged release provided by AMD, which is "DRM/AMDgpu-pro".
Comment 14 Daniel Stone 2019-02-26 12:30:18 UTC
The content of attachment 143468 [details] has been deleted for the following reason:

harrassment
Comment 15 Daniel Stone 2019-02-26 12:30:34 UTC
The content of attachment 143474 [details] has been deleted for the following reason:

harrassment
Comment 16 Daniel Stone 2019-02-26 12:31:37 UTC
The content of attachment 143475 [details] has been deleted for the following reason:

harrassment
Comment 17 Daniel Stone 2019-02-26 12:32:11 UTC
The content of attachment 143467 [details] has been deleted for the following reason:

spam
Comment 18 Daniel Stone 2019-02-26 12:32:58 UTC
The user has been permanently banned for harrassment.
Comment 19 Christian König 2019-02-26 12:45:46 UTC
I think that we can all agree on that this bug can be closed because it doesn't contain any valuable information.
Comment 20 Michael Eagle 2019-02-26 19:51:22 UTC
Created attachment 143479 [details]
attachment-20520-0.html

Obviously you're used to nvidia/windows way on doing things. You are on
linux now. Opensource is the whole philosophy. So yes, please just use the
free/opensource drivers that come bundled with your favorite distro. This
is the preferred way to go with AMD hardware.

Here's the Radeon 7 with opensource amd drivers:
https://www.phoronix.com/scan.php?page=article&item=radeon-vii-linux&num=1

Benchmarks between different mesa versions, so using an ubuntu ppa such as
oibaf or pandoka does matter to get the newest stack and best performance:
https://www.phoronix.com/scan.php?page=article&item=mesa182-4-july&num=1

And.. the icing on a cake, the comparison between opensource radeonsi and
closed source (amdgpu-pro/radeon software aka the one you've downloaded):
https://www.phoronix.com/scan.php?page=article&item=radeon-software-1820&num=1

As you can see, apart from the fact that the closed source one is kind of
behind in performance, it also has some issues running some of the
benchmarks (aka it crashes), hence your experience.

So, in conclusion, yes. For polaris, on linux, use opensource drivers. If
you've messed up the distro with alot of experiments and closed source
driver installations, perhaps it would be better a fresh install and just
use mesa/llvm packages from pandoka ppa stable with a recent ubuntu
mainline kernel.

Goodluck,
Cheers!

---
Sent from mobile, apologies for typos.

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