Bug 23385

Summary:

[R580] Black screen with artifacts after boot

Product:

xorg

Reporter:

Bryce Harrington <bryce>

Component:

Driver/Radeon

Assignee:

xf86-video-ati maintainers <xorg-driver-ati>

Status:

RESOLVED FIXED

QA Contact:

Xorg Project Team <xorg-team>

Severity:

major

Priority:

high

CC:

aganders3, mksplg, schulz89

Version:

7.4 (2008.09)

Hardware:

x86-64 (AMD64)

OS:

Linux (All)

Whiteboard:

i915 platform:

i915 features:

Attachments:

Description	Flags
XorgLog.txt	none
CurrentDmesg.txt	none
BootDmesg.txt	none
GdmLog.txt	none
GdmLogOld.txt	none
Xorg.0.log_2.6.30-8	none
Xorg.0.log_2.6.31-2	none

Description Bryce Harrington 2009-08-17 19:58:35 UTC

Forwarding this bug from Ubuntu reporter Markus:
http://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/392531

[Problem]
Black screen with artifacts/corrupted mouse pointer after boot on R580

[Original Description]
When booting from the install CD, a black screen with artifacts is shown after the startup progress bar (when Gnome or GDM should be displayed). The mouse cursor is movable but garbled.
Switching to terminal with Ctrl + Alt + F1 is not possible.

Starting with the vesa driver (Save graphics mode on install CD) works fine.

I installed with safe graphics mode but when I revert to the Radeon driver (by deleting /etc/X11/xorg.conf) the same problem arises.

I have a Sapphire Radeon X1900 GT graphics card (with a R580 chip).

The problem was also in Ubuntu 8.10 and 9.04.  I downloaded the newest (14.07.2009) Karmic iso with kernel 2.6.30-8 but I still get a black screen when booting from the CD. After I installed with save graphics mode and removed xorg.conf I again get a black screen with a garbled mouse pointer.

After doing a dist-upgrade (kernel 2.6.31-2) I tested with the options
  Option "DRI" "off"
  Option "NoAccel" "true"
  Option "AccelMethod" "XAA"
but they had the same effect as above.

Architecture: amd64
Date: Fri Jun 26 14:51:13 2009
DistroRelease: Ubuntu 9.10
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7238
Package: xserver-xorg-video-radeon 1:6.12.2-2ubuntu2
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.30-10-generic root=UUID=135860d2-32aa-487e-a08e-1805abb0e48a ro single
ProcEnviron:
 PATH=(custom, no user)ProcVersionSignature: Ubuntu 2.6.30-10.12-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4~5ubuntu21
 libgl1-mesa-glx 7.4.1-1ubuntu6
 libdrm2 2.4.11-0ubuntu1
 xserver-xorg-video-intel 2:2.7.99.1+git20090602.ec2fde7c-0ubuntu2
 xserver-xorg-video-ati 1:6.12.2-2ubuntu2
SourcePackage: xserver-xorg-video-ati
Uname: Linux 2.6.30-10-generic x86_64
XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf'
Xrandr: Error: command ['xrandr', '--verbose'] failed with exit code 1: Can't open display
dmi.bios.date: 12/01/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.8
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-7238
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.8:bd12/01/2007:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7238:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7238:rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7238
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
glxinfo: Error: command ['glxinfo'] failed with exit code 255: Error: unable to open display
setxkbmap: Error: command ['setxkbmap', '-print'] failed with exit code 255: Cannot open display "default display"
system: architecture:       x86_64kernel:             2.6.30-10-generic
xdpyinfo: Error: command ['xdpyinfo'] failed with exit code 1: xdpyinfo:  unable to open display "".
xkbcomp:
 Error: command ['xkbcomp', ':0', '-w0', '-'] failed with exit code 1: Error:            Cannot open display ":0"
                   Exiting

Comment 1 Bryce Harrington 2009-08-17 19:59:08 UTC

Created attachment 28726 [details]
XorgLog.txt

Comment 2 Bryce Harrington 2009-08-17 19:59:24 UTC

Created attachment 28727 [details]
CurrentDmesg.txt

Comment 3 Bryce Harrington 2009-08-17 19:59:37 UTC

Created attachment 28728 [details]
BootDmesg.txt

Comment 4 Bryce Harrington 2009-08-17 20:00:17 UTC

Created attachment 28729 [details]
GdmLog.txt

Comment 5 Bryce Harrington 2009-08-17 20:00:36 UTC

Created attachment 28730 [details]
GdmLogOld.txt

Comment 6 Bryce Harrington 2009-08-17 20:00:58 UTC

Created attachment 28731 [details]
Xorg.0.log_2.6.30-8

Comment 7 Bryce Harrington 2009-08-17 20:01:14 UTC

Created attachment 28732 [details]
Xorg.0.log_2.6.31-2

Comment 8 Victor Schulz 2009-10-19 07:52:47 UTC

I can confirm the bug here, I have also an ATI X1900GT, from Sapphire. I've been receiving this from multiples distributions so it's not a specific bug of Ubuntu.

Comment 9 Markus Plangg 2010-01-29 15:02:17 UTC

The problem seems to be resolved in Ubuntu 10.04 Alpha 2 with kernel 2.6.32, X.org 7.5 with X-Server 1.7. I boots and instals normally, compiz is working as well.

Comment 10 Ashley Anderson 2010-04-06 10:11:50 UTC

(In reply to comment #8)
> I can confirm the bug here, I have also an ATI X1900GT, from Sapphire. I've
> been receiving this from multiples distributions so it's not a specific bug of
> Ubuntu.

I can confirm the same bug with a fully updated (as of yesterday) Arch installation running KDE. The vesa driver works as expected, but the radeon driver gives a black screen with artifacts. I have a Sapphire X1900 as well. Adding the following to the "Device" section in xorg.conf gives a semi-usable desktop with windows that don't redraw properly:

Option "DRI" "off"
Option "AccelMethod" "XAA"

Comment 11 Ashley Anderson 2010-04-19 13:04:11 UTC

(In reply to comment #10)
> (In reply to comment #8)
> > I can confirm the bug here, I have also an ATI X1900GT, from Sapphire. I've
> > been receiving this from multiples distributions so it's not a specific bug of
> > Ubuntu.
> 
> I can confirm the same bug with a fully updated (as of yesterday) Arch
> installation running KDE. The vesa driver works as expected, but the radeon
> driver gives a black screen with artifacts. I have a Sapphire X1900 as well.
> Adding the following to the "Device" section in xorg.conf gives a semi-usable
> desktop with windows that don't redraw properly:
> 
> Option "DRI" "off"
> Option "AccelMethod" "XAA"

After a recent system update (April 17), this bug appears to be fixed on my system. I'm not sure exactly what fixed the problem, but the following (pacman) packages (along with others) were updated:
ati-dri
xf86-video-ati

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