Bug 32180

Summary:	FILEOPEN, Writer crashes when trying to open a .docx file
Product:	LibreOffice	Reporter:	dgira
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INVALID	QA Contact:
Severity:	critical
Priority:	medium
Version:	3.3.0 Beta3
Hardware:	x86 (IA32)
OS:	Windows (All)
Whiteboard:
i915 platform:		i915 features:

Description dgira 2010-12-07 05:15:01 UTC

When trying to open a certain .docx, Writer opens and then crashes. I have to shut down the process. When trying again, Writer offers to restore the document, but crashes again on restore - or on file open, when I cancel the restore. However, the file opens just fine in OpenOffice. Crash can be reproduced with this file - other .docx work just fine.

Crashes:
LibreOffice 3.3.0 
OOO330m9 (Build:1)
libreoffice-build 3.2.99.2

Works:
OpenOffice.org 3.2.1
OOO320m18 (Build 9502)

(not sure how to add meaningful details, the file is a confidential offering and I cannot delete parts and save again as .docx in OO)

Comment 1 Cédric Bosdonnat 2010-12-07 07:04:26 UTC

Could you please provide at least a document to help reproduce the crash?

Comment 2 R.D.Nielsen 2011-01-19 20:59:20 UTC

Also occurs on Linux,

LibreOffice 3.3.0 
OOO330m19 (Build:5)
tag libreoffice-3.3.0.3, Ubuntu package 1:3.3.0~rc3-2maverick1

with a large .docx file with complex formatting, table of contents, and many many comments.

System: Linux 2.6.35-24-generic #42-Ubuntu SMP Thu Dec 2 01:41:57 UTC 2010 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10900000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Ambiance
Icon Theme: ubuntu-mono-dark
GTK+ Modules: gnomesegvhandler

Memory status: size: 263364608 vsize: 263364608 resident: 118415360 share: 61591552 rss: 118415360 rss_rlim: 18446744073709551615
CPU usage: start_time: 1295498366 rtime: 2531 utime: 2472 stime: 59 cutime:0 cstime: 0 timeout: 0 it_real_value: 0 frequency: 100



----------- .xsession-errors ---------------------
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
** (gnome-session:1603): DEBUG: GsmDBusClient: obj_path=/org/freedesktop/DBus interface=org.freedesktop.DBus method=NameOwnerChanged
Could not attach to process.  If your uid matches the uid of the target
process, check the setting of /proc/sys/kernel/yama/ptrace_scope, or try
again as the root user.  For more details, see /etc/sysctl.d/10-ptrace.conf
ptrace: Operation not permitted.
/home/dreas/3599: No such file or directory.
No stack.
--------------------------------------------------

Comment 3 Katarina Behrens 2011-03-23 08:43:19 UTC

No sample file provided for more than 3 months. Closing as invalid then. Please reopen if you're able to provide requested information (see comment #1)

Comment 4 Björn Michaelsen 2011-12-22 05:36:48 UTC

Remove infoprovider from closed and resolved bugs.

Comment 5 Björn Michaelsen 2011-12-22 05:50:53 UTC

RESOLVED, FIXED or CLOSED bugs cant be KEYWORD NEEDINFO.

Use of freedesktop.org services, including Bugzilla, is subject to our Code of Conduct. How we collect and use information is described in our Privacy Policy.