Bug 36799

Not reproducible for me with LibO 3.4 Beta 3

I tested with LibO 3.4 beta 3 and it was the same: Only the envelope is printed.

Which OS do you use? I tested under Win7 64 bit.

(In reply to comment #3)
> Which OS do you use? I tested under Win7 64 bit.

I use OS X 10.6.7

Maybe a platform dependent bug.

Hi all,

I can reproduce this behaviour, but I can also work around it.

If you insert an envelope, say A4 size into an existing document, it creates a page break which resets the page size of the following pages. This caused printing of the subsequent pages to fail on my system, Mac OSX 10.6.7.

LibO does not inform you of the page problem unless you activate the option in the preferences to require that the page of your document conform to the page default of your printer (although I haven't actually tried this to see if it works as designed). Thus the print operation fails silently. The only reason I could see it is because my HP Laserjet shows an orange error light when there is a page mismatch.

If you reset the page size of the pages following your envelope insert to A4, or rather, to your printer default page size, then all of the pages will print out, at least that is how I managed to do it.


However, I consider it a bug that inserting an envelope resets the page size for the subsequent pages. That should not happen IMHO, but it is not the only bug related to the use of envelopes in LibO at the moment.

Alex

Hmmm, more info :

My assumptions weren't quite right. I just tried to print a 3 page document.

First page : inserted envelope B4 size
Second page : test text plus manually inserted page break
Third page : more test text

Results :

The first page prints out twice, the second page once, and the third page not all.
No error messages anywhere. I had configured the default page size to be A4 before inserting the envelope.

Even though I chose B4 size envelope, if I click on the page where the envelope was inserted, it says that my page size is Custom...which appears to be incorrect since it should logically be B4.


So there is obviously a problem, but what the root cause of that problem is still remains unclear.

Alex

I don't know if it's platform dependant.

I tested with Ubuntu Live CD 11.04, which ships with LibreOffice 3.3.2, and found a new behaviour. When I tested, page one was the envelope and page two was text. When I printed and selected "all", the envelope was printed all right but the next page was blank.

One for cedric?

Linking to 35711 because the same problem occurs there, albeit with multi-page documents, but the end result with regard to the user is the same, i.e. the user can only print the first page, or else 2 successive print operations are launched, and the first page is printed twice. In addition, it appears that the page count is incorrect.

Alex

Since all new unconfirmed bugs start in state UNCONFIRMED now and old unconfirmed bugs were moved to NEEDINFO with a explanatory comment, all bugs promoted above those bug states to NEW and later are automatically confirmed making the CONFIRMED whiteboard status redundant. Thus it will be removed.

That reported specific issue is for me not reproducible with LO 4.0.2.2 (Win7 Home, 64bit).

Steps Done:
1. Open a new document in WRITER
2. Write "Test Page 2" in the first line
3. Insert a page break after the typed text (go to the menu INSERT -> MANUAL BREAK -> select PAGE BREAK and press OK)
4. Write "Test Page 3" in the first line of this new second page
5. Place the cursor before the word "Test" on page 1
6. Go to the menu INSERT -> ENVELOPE and go to the tab FORMAT
7. In the section SIZE select as format "B4 (ISO)" and press INSERT
8. Go to the menu FILE -> PRINT and select the printer and assure that "All pages" is selected

Result: The envelope is inserted correctly and all three pages are printed.  No page is missing and no page is printed twice or anything else like that.
But I experienced a strange other issue.  Page 1 (the envelope) and page 2 are ok.  But if I check page 3 then the text "Test Page 3" does not appear in the first line but several lines below on this page.

@Mac OS users: Did this issue still persist for you with the latest release of LO?
Can anybody confirm my experienced issue with the latest release of LO?

Still not resolved on OSX LO 4.0.2.2.

This is now getting to be a very old bug.


Alex

Notice that the print dialog gets called twice, the first time the user is led to think that the whole document has been sent to the printer, and while that process is occurring, the print dialog is displayed a second time, but with one page less than the actual total number of pages.

Alex

@Alex: Due the fact this is a bug < version 3.6 we have to place it on the mab3.6 list.

Lets reset Assignee due no activity in about 2 year, and we work now with a 'pull' principle for developers (not assign them right away :-) ).

Kind regards,
Joren

hi. do you still reproduce the bug with recent 4.0.4 and 4.1.0 final release?

moreover it would be useful to attach a sample document which reproduces the bug.

(In reply to comment #13)
> Still not resolved on OSX LO 4.0.2.2.
>This is now getting to be a very old bug.
> 
> Alex

according to this comment I move this Mac specific bug to the 4.0 MAB list.
still waiting for confirmation in later 4.0.x and 4.1.x releases

(In reply to comment #18)
> (In reply to comment #13)
> > Still not resolved on OSX LO 4.0.2.2.
> >This is now getting to be a very old bug.
> > 
> > Alex
> 
> according to this comment I move this Mac specific bug to the 4.0 MAB list.
> still waiting for confirmation in later 4.0.x and 4.1.x releases

Tommy, 

You have confirmation for 4.0.x in comment 13. If, as I suspect, this issue has the same root cause as bug 35771, then it is still present in 4.1.1.2

Alex

Adding Cedric, Caolan, Tor to CC.

Guys, it seems that this bug, and those linked to it, has never really had your attention drawn to it, but it is (1) problematic for office usage on the Mac, (2) quite old now.

Anyone care to take a look ?

Alex

(This is an automated message.)

Setting priority to highest as this is a 4.0 MAB. This is part of an effort to make the importance of MAB reflected in priority too.

Could someone please test this with 4.1 or 4.2? I would like to know if we have to move it to mab4.1. Cheers.

Tested on 4.2.0.4 OSX 10.9

Not only is the problem still there, it has got worse...

Whereas previously only the first page would print out, i.e. the envelope page, when I now try to print via either a Samsung CLX 375 FN or Kyocera CS5150DN (both are networked laser printers), I systematically get a jam of the first page within the printer resulting in hours of endless fun trying to retrieve the sheet/envelope/support on which the address has been printed. Of the second page, on which I had typed the word "test" and pressed the return key, there is no sign. The second page does not even display in the Print as PDF Preview provided by the underlying OS.

Alex

thanks Alex. moving to the mab4.1 list.

CC'ing Thorsten (listed as the Mac expert).

moving this old bug to mab4.2 list since 4.1.x is END OF LIFE

*** Bug 75803 has been marked as a duplicate of this bug. ***

for the record, bug has been reproduced also with LibO 4.3.0.4
see: https://bugs.freedesktop.org/show_bug.cgi?id=75803#c5

please Mac users, retest with 4.3.4.1 or 4.4.0.0 beta1
if bug is still present please move this from mab4.2 list to mab4.3 list since 4.2.x reached the end of life

LO 4341 OSX 10.10.1

Envelope page gets printed, then printer attempts to print the envelope page again and jams - bug still present