Summary: | UI: CRASH when mouseover menu 'File -> Send' | ||
---|---|---|---|
Product: | LibreOffice | Reporter: | Florian Reisinger <reisi007> |
Component: | Libreoffice | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | RESOLVED DUPLICATE | QA Contact: | |
Severity: | normal | ||
Priority: | medium | CC: | courrier.oou.fr.mjk, glandon, LibreOffice, sbergman |
Version: | 3.4.3 release | ||
Hardware: | x86-64 (AMD64) | ||
OS: | Windows (All) | ||
Whiteboard: | |||
i915 platform: | i915 features: | ||
Attachments: |
My user folder
In the second half, you can see the crash (~20seconds) |
Description
Florian Reisinger
2011-09-25 00:48:44 UTC
@reporter: May I ask you to read hints on <http://wiki.documentfoundation.org/BugReport> carefully? Then please: - Attach a sample document (not only screenshot) - Attach screenshots with comments if you believe that that might explain the problem better than a text comment. Best way is to insert your screenshots into a DRAW document and to add comments that explain what you want to show - Contribute a step by step instruction containing every key press and every mouse click how to reproduce your problem (and if possible how to created a sample document from the scratch) - add information -- what exactly is unexpected -- and why do you believe it's unexpected (cite Help or Documentation!) -- concerning your PC -- concerning your LibO version and localization (UI language) –- Libo settings that might be related to your problems -- how you launch LibO and how you opened the sample document –- If you can contribute an OOo Issue that might be useful -- everything else crossing your mind after you read a.m. URL "... open the send menu ..." is very rare. What document type? In what moment does the crash happen? Immediately when you click "send"? Created attachment 51588 [details]
In the second half, you can see the crash (~20seconds)
(In reply to comment #1) > @reporter: > May I ask you to read hints on <http://wiki.documentfoundation.org/BugReport> > carefully? > Then please: > - Attach a sample document (not only screenshot) No need (bottom) > - Attach screenshots with comments if you believe that that might explain the > problem better than a text comment. Best way is to insert your screenshots > into a > DRAW document and to add comments that explain what you want to show > - Contribute a step by step instruction containing every key press and every > mouse click how to reproduce your problem (and if possible how to created a > sample document from the scratch) > - add information > -- what exactly is unexpected > -- and why do you believe it's unexpected (cite Help or Documentation!) > -- concerning your PC > -- concerning your LibO version and localization (UI language) > –- Libo settings that might be related to your problems > -- how you launch LibO and how you opened the sample document > –- If you can contribute an OOo Issue that might be useful > -- everything else crossing your mind after you read a.m. URL > > "... open the send menu ..." is very rare. What document type? In what moment > does the crash happen? Immediately when you click "send"? What is unexpected?? LibreOffice crashes, if I choose File --> Send to. My PC: Win7 SP1 64-Bit, Laptop, German and English UI New info: -It does not matter which document, feel free to open a new document (it does not matter how). -Just Writer crashes -Freezes at mouseover and crahes within 3-5 seconds That should be everything you need (Sorry for the bad video-quality...) @Florian: I am not sure whether I understand correct: a) only WRITER crashes? I can't reproduce the problem with "LibreOffice 3.4.3 RC2 - WIN7 Home Premium (64bit) German UI [OOO340m1 (Build:302)]" Additional questions: c) problem remains when you rename your user profile aver exit from LibO? d) is it possible that an extension causes the problem? (In reply to comment #4) > @Florian: > I am not sure whether I understand correct: > a) only WRITER crashes? All application crash, if they are opened in background, but just Writer causes the problem. > > I can't reproduce the problem with "LibreOffice 3.4.3 RC2 - WIN7 Home Premium > (64bit) German UI [OOO340m1 (Build:302)]" > > Additional questions: > c) problem remains when you rename your user profile aver exit from LibO? No - the old user folder is attached > d) is it possible that an extension causes the problem? I don't think so - it might be a extension delivered with LibreOffice. Crash not reproducible (on WinXP 32b) with LibO 3.4.3 release [LibreOffice 3.4.3 OOO340m1 (Build:302), and with my customized user profile (or a default user profile). The crash is reproducible with a new server image of LibO 3.4.3 release, and with the attached--incomplete(!)--user profile 'My user folder' (id=51583): [UI: de] 1. soffice.exe > Text document > 'bt <F3>' > Save as *.odt 2. File > Send Unexpected: Mouseover 'Send' let Writer crash. I could reproduce the crash about ten times with the attached user profile. 3. Then I have enabled 'Tools > Options > Java' with the installed jre 1.6.0_26. 4. I retried the steps 1. to 2. - File > Send... didn't crash anymore - File > Send > Document as E-mail worked fine. Maybe related to 'Bug 36149 - Hovering over Menu "File > Send" crashes LibO, if no JRE is available' ? @manj_k Good Catch! I can reproduce the crash with reporter's user profile and unselected Java. For the JRE-Crash we have Bug 36149, and that seemed to work since 3.4.3, but after my experiments I also get crashes with my normal profile and 3.4.3, something damaged or was my test there too quick? We will have to check that. Can you do a test there? The thrilling question remains why the reporter has such an incomplete user profile. @Reporter: Any idea why your profile is damaged? it's much bigger and contains more files than mine, but several folders (autocorrect, autotext, ...) and important files (registrymodifications.xcu, ...) are missing? (In reply to comment #7) > @Reporter: > Any idea why your profile is damaged? it's much bigger and contains more files > than mine, but several folders (autocorrect, autotext, ...) and important files > (registrymodifications.xcu, ...) are missing? No....Except: I have installed LibreOffice 3.4.3 over 3.4.2 and I have to type every time my First and last name, it's annoying. (In reply to comment #7) > [...] > For the JRE-Crash we have Bug 36149, and that seemed to work since 3.4.3, but > after my experiments I also get crashes with my normal profile and 3.4.3, > something damaged or was my test there too quick? We will have to check that. > Can you do a test there? I tried some tests (File > Send) with Writer and disabled JRE - empty page [no crash] - 'dt <F3>' (unsaved/saved) [no crash] - File > Open > 'plain' *.odt [no crash] - File > Open > 'old' *.odt (2010-09-28 ;)) [no crash] - File > Open > 'very old tricky OOo' *.odt (with macros, 2006-04-28) [no crash] - File > Open > 'more tricky' *.odt (211 pages) [no crash] Tested twice (on WinXP 32b) with a. LibO 3.4.3 release · LibreOffice 3.4.3 OOO340m1 (Build:302) ('registrymodifications.xcu': 619 KB) b. LibO Master · LibO-dev 3.5.0 Build ID: 8cc839d-3dca5fd-4525197 [2011-09-12_16.09.34] ('registrymodifications.xcu': 256 KB) [This is an automated message.] This bug was filed before the changes to Bugzilla on 2011-10-16. Thus it started right out as NEW without ever being explicitly confirmed. The bug is changed to state NEEDINFO for this reason. To move this bug from NEEDINFO back to NEW please check if the bug still persists with the 3.5.0 beta1 or beta2 prereleases. Details on how to test the 3.5.0 beta1 can be found at: http://wiki.documentfoundation.org/QA/BugHunting_Session_3.5.0.-1 more detail on this bulk operation: http://nabble.documentfoundation.org/RFC-Operation-Spamzilla-tp3607474p3607474.html needinfo keyword redundant by needinfo status. DUP for now! @Florian Reisinger: Please watch "Bug 36149 - Hovering over Menu "File > Send" crashes LibO, if no JRE is available" and feel free to reopen this report if Fix for Bug 36149 will not work for you. *** This bug has been marked as a duplicate of bug 36149 *** |
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