Bug 48296

Summary: Copy and paste text or cells from LibreOffice to any other office takes about 5 seconds
Product: LibreOffice Reporter: andreas.kirmair
Component: LibreofficeAssignee: Not Assigned <libreoffice-bugs>
Status: NEW --- QA Contact:
Severity: major    
Priority: high CC: luky-37
Version: 3.6.0.4 release   
Hardware: x86 (IA32)   
OS: Windows (All)   
Whiteboard:
i915 platform: i915 features:

Description andreas.kirmair 2012-04-04 07:37:08 UTC
Hi there,

We have following problem on about half our computers (about 100):
If I copy a cell from calc or text from writer, it takes about 5 seconds
before it goes into the clipboard and so i can paste it in other applications.

We are running winXP sp3 and LibO 3.5.1
Comment 1 Lukas Tribus 2012-07-08 11:57:11 UTC
Reproduced in LO 3.5.4.2 under Windows Vista x64 SP2. Its very annoying, I wonder why there are just 2 people reporting it.

Problem description: 

Steps to reproduce:
1. Copy text from calc or writer
2. alt-tab to another programm like a browser or notepad
3. ctrl - v the clipboard: doesn't work right after the ctrl - c; only after about 5 seconds, ctrl - v works (seems that between ctrl - c and when it works, the clipboard contains just an empty string)

Current behavior:
LO needs about 5 seconds the copy content into clipboard.

Expected behavior:
LO should copy content to clipboard without any delay.


Intra-LO clipboard is not affected, only clipboard between LO and non-LO applications (like windows notepad) are affected.

OS is Windows Vista x64 SP2 here.
Comment 2 Lukas Tribus 2012-07-08 23:08:31 UTC
In my case, the issue seems resolved when closing the "Nokia Suite" Application in tray.

Andreas, can you please check whether the affected computers have the "Nokia Suite" installed, and if you can still reproduce it after closing the Nokia Suite tray application?


Here is how I can reproduce the issue exactly:
1. LO should be closed (application + quickstarter)
2. Nokia Suite (latest v3.4.49) tray application should be started ("C:\Program Files (x86)\Nokia\Nokia Suite\NokiaSuite.exe -tray")
3. open LO, try to use copy and paste externally (you should be able to reproduce the issue)
4. Close Nokia Suite: no more issues
5. reopen Nokia Suite tray: still no issues


Seems like this issue can be reproduced only when Nokia Suite in tray mode is started before LibreOffice.
Comment 3 Lukas Tribus 2012-08-15 16:31:52 UTC
It doesn't seem to be specific to the "Nokia Suite". Exactly the same issue can be reproduced with a VNC client.

1. close all LO instances and process
2. open a VNC session with UltraVNC Win32 Viewer 1.0.4
3. open LO and copy content from LibreOffice Calc cells into clipboard
4. alt-tab to firefox, paste it. You will see the 5 second delay.

The important thing for reproduction is to execute VNC or Nokia Suite before starting LO.

Reproduced in 3.6.0.4 release.
Comment 4 Björn Michaelsen 2014-01-17 00:43:42 UTC
(This is an automated message.)

LibreOffice development currently prioritizes bugs with the so called MAB (most annoying bugs) -- as this bug has not run through that process (including writing a short rationale for this bug being a candidate and other who are watching the tracker bug silently approving that rationale etc.) its priority is set to high. Note this is effectively no change in the urgency assigned to this bug, as we are currently not making a difference between high and highest and severity is untouched.

You can find out more about MABs and how the process works by contacting libreoffice qa on irc:

 http://webchat.freenode.net/?channels=libreoffice-qa

The QA wiki page also gives you hints on how to get in contact with the team (if IRC fails you, your next best choice is the mailing list):

 https://wiki.documentfoundation.org/QA

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