Bug 51256

Summary: CRASH: FILEOPEN of particular .doc causes hang
Product: LibreOffice Reporter: Rusbearing <rusbearing>
Component: WriterAssignee: Not Assigned <libreoffice-bugs>
Status: NEW --- QA Contact:
Severity: normal    
Priority: medium CC: bfo.bugmail, bugs, LibreOffice
Version: Inherited From OOo   
Hardware: x86 (IA32)   
OS: Windows (All)   
URL: https://bugs.freedesktop.org/buglist.cgi?list_id=86657&short_desc=crash%20hang&field0-0-0=short_desc&resolution=---&resolution=DUPLICATE&resolution=WORKSFORME&resolution=MOVED&resolution=NOTABUG&resolution=NOTOURBUG&query_format=advanced&short_desc_type=anywordssubstr&longdesc=open&type0-0-0=anywordssubstr&value0-0-0=open&component=Writer&longdesc_type=allwordssubstr&product=LibreOffice
See Also: https://bugs.freedesktop.org/show_bug.cgi?id=39006
https://bugs.freedesktop.org/show_bug.cgi?id=34268
https://bugs.freedesktop.org/show_bug.cgi?id=35158
https://bugs.freedesktop.org/show_bug.cgi?id=46647
https://bugs.freedesktop.org/show_bug.cgi?id=45763
Whiteboard:
i915 platform: i915 features:
Attachments: .doc file, that makes LibreOffice hanging
Bug 51256 - WinDbg session with FAILED_SOURCE_CODE

Description Rusbearing 2012-06-20 04:30:14 UTC
Created attachment 63260 [details]
.doc file, that makes LibreOffice hanging

LibreOffice hangs when opening attached file. When opening this file with Microsoft Word all is ok.
Comment 1 Rainer Bielefeld Retired 2012-06-20 04:53:59 UTC
[Reproducible] with parallel installation of Master "LOdev " 3.7.0alpha0+  – WIN7 Home Premium (64bit) ENGLISH UI [Build ID: 1d1c70d]" (tinderbox: W2008R2@20, pull time 2012-06-18 08:23:14)

When I try to open document from LibO Start Center File menu LibO will stop responding.

Already a problem with LibO 3.3.3

@Rusbearing
Thank you for your report – unfortunately important information is missing.
May be hints on <http://wiki.documentfoundation.org/BugReport> will help you to find out what information will be useful to reproduce your problem? If you believe that that  is really sophisticated please as for Help on a user mailing list
Please:
- In future write a meaningful Summary describing exactly what the 
  problem is
- Contribute info 
  -- concerning your Operating System (Version, Distribution, Language)
  -- concerning your LibO version (with Build ID if it's not a public release)
     and localization (UI language, Locale setting)
  –- Libo settings that might be related to your problems 
    (video hardware acceleration ...)
   -- everything else crossing your mind after you read linked texts
Comment 2 Rusbearing 2012-06-20 05:41:10 UTC
1. The file that makes LibreOffice stop responding is in attachment, can you open it on your system?

2. OS: Windows 7 Professional 32bit SP1 (russian) 
LibreOffice version: 3.5.4.2 russian localization
LibreOffice settings: default
Comment 3 Rainer Bielefeld Retired 2012-06-20 05:54:59 UTC
Already a problem with OOo 3.2-dev, so I believe problem is inherited from OOo

@Rusbearing
Thank your for quick response. It would be great if we could narrow down reasons for the hang a little bit. Do you have any Idea what what might be special with this document? May be your problem is related to one of the the bugs you see in query under URL?
Comment 4 Rainer Bielefeld Retired 2012-07-06 04:28:12 UTC
@Cédric
Please set Status to ASSIGNED and add yourself to "Assigned To" if you accept this Bug
Comment 5 bfoman 2012-07-06 05:25:35 UTC
Confirmed with:
LO 3.5.5.3 
Build ID: own W7 debug build
Windows 7 Professional SP1 64 bit

LO is unresponsive after loading the file. soffice.bin process eats memory and
creates new threads every xx minutes. I created a memory dump when it allocated
nearly 500 MB of RAM and processed it with WinDbg.
Comment 6 bfoman 2012-07-06 05:30:05 UTC
Created attachment 63886 [details]
Bug 51256 - WinDbg session with FAILED_SOURCE_CODE

Attached full WinDbg session with mini dump file loaded.
Comment 7 Urmas 2012-07-06 22:15:45 UTC
Could you make a PDF copy of what that file should look like? Word 2003 is showing a table "Марка дорожного катка..." in header of each page overlapping with document text...
Comment 8 Rusbearing 2012-07-12 05:28:08 UTC
(In reply to comment #7)
> Could you make a PDF copy of what that file should look like? Word 2003 is
> showing a table "Марка дорожного катка..." in header of each page overlapping
> with document text...

You are right. This file has bad formatting. But anyway LO should show it as Word shows or as it can show, but not hangs... Maybe the solution of this problem can help to solve other problems.
Comment 9 Roman Eisele 2012-09-03 13:13:58 UTC
(Corrected Component field: 'Writer', not 'BASIC'.)
Comment 10 Rusbearing 2013-02-21 07:42:53 UTC
still get the error in LibreOffice 4
Comment 11 Rainer Bielefeld Retired 2013-02-21 08:18:48 UTC
@Rusbearing. please consider:
<http://wiki.documentfoundation.org/BugReport_Details#Version>
If you also did this mistake in other Bugs please undo your Version changes there!
Please never change a selector contents without a comment!
Comment 12 Cédric Bosdonnat 2014-01-20 08:57:15 UTC
Restricted my LibreOffice hacking area

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