Bug 59424

Summary:	undefined: I/O Error while opening file from WebDAV over GVFS from Nautilus
Product:	LibreOffice	Reporter:	Philipp Gassmann <phiphi>
Component:	Libreoffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	NEW ---	QA Contact:
Severity:	normal
Priority:	medium	CC:	christian, eas.it, phiphi, timon, tobias.pichler
Version:	3.5.2 release
Hardware:	Other
OS:	Linux (All)
Whiteboard:	BSA
i915 platform:		i915 features:
Attachments:	strace log

Description Philipp Gassmann 2013-01-15 15:01:46 UTC

Created attachment 73097 [details]
strace log

Problem description: 
Error when opening a file from Nautilus with LibreOffice when the file is WebDAV mounted with GVFS.

The Same file can be opened from the same location from within LibreOffice, with the Open File Dialogue. Then you get asked for the Username and Password and Libreoffice seems to access the file directly over HTTP.

Steps to reproduce:
1. Mount a DAV Folder with Nautilus. 
URL in my Case: dav://admin@10.1.10.58:8080/alfresco/webdav/Sites/puzzletest/documentLibrary/Alfresco%20WebDAV%20Test/
2. Open a file with LibreOffice by doubleclick or context menu from Nautilus.
4. Error occurs.
Exact message:
(-) «General input/output error while accessing /home/pgassmann/.gvfs/WebDAV\ als\ admin\ auf\ 10.1.10.58%3A8080/Sites/puzzletest/documentLibrary/Alfresco\ WebDAV\ Test/Neu.odt.» [OK]

Working Variant:
1. = 1. above
2. Start LibreOffice
3. Open File dialogue from LibreOffice
4. Select the same file and click Open.
5. LibreOffice Dialogue: "Authentication Required", Enter user name and password for: "Alfresco DAV Server" on 10.1.10.58
6. Enter Username and password, click OK
7. File opens correctly

LibreOffice Version:
3.5.2-2ubuntu1

Involved Software: 
LibreOffice, Nautilus, GVFS, Alfresco

Current behavior:
Opening file from Nautilus causes Error,
Opening from LibreOffice Open File dialogue asks for credentials and works correctly

Expected behavior:
Opening from Nautilus works.
Opening from Open File dialog works without asking for credentials.

Attachment: strace log from following actions:
LANG=C libreoffice --strace
Open File from LibreOffice dialogue.
Trying to open file from Nautilus.
              
Operating System: Ubuntu
Version: 3.5.2 release

Comment 1 Philipp Gassmann 2013-01-16 09:13:08 UTC

Bug reported on Launchpad too: https://bugs.launchpad.net/df-libreoffice/+bug/1100190

Comment 2 Christian Krützfeldt 2013-07-22 14:39:13 UTC

I guess I can confirm this bug also for LibreOffice 4.0.4.2 and for owncloud instead of Alfresco.

I get:

General input/output error while accessing 
/home/christian/.gvfs/dav:host=cloud.balticfinance.com,ssl=true,prefix=%2Fowncloud%2Ffiles%2Fwebdav.php/Shared/somefolder/test.ods.

Using the Open File dialogue from LibreOffice gives me the same results as in the original bug report.


In addition (I'm not sure if this is the same bug), I can't create a new file on the WebDav share. I get:

Error saving the document Untitled1:
https://cloud.balticfinance.com/owncloud/files/webdav.php/Shared/somefolder/test/test2.ods does not exist.

followed by a:

Error saving the document Untitled1:
General Error.
General input/output error.

And then by a frozen LibreOffice - restarting Ubuntu or killing the soffice.bin process are the only options to get out of here.

Comment 3 phiamo 2013-08-06 20:16:32 UTC

Can confirm on Ubuntu 13.04 with LibreOffice 4.0.2.2
and owncloud 5.0.9
is there anything one could further help?a

Comment 4 Christian Krützfeldt 2013-08-07 08:58:56 UTC

The situation changed with LibreOffice 4.1.0.4.

It works now, but it is still useless for productive work.

LibreOffice now opens documents on an WebDav connection, but it asks for the connection passowrd once per session.
So if you open this document, work with it, close it open another document, close it and so on you end up constantly having to type in your password.

If you keep one document open - to not end the current session you don't need to reenter the password.

I'm not sure if this is still the same bug or a new bug, but for us it is still more or less useless as people get very frustrated with having to enter the password constantly.

Comment 5 Tobias Pichler 2014-11-06 15:22:48 UTC

I can confirm the behavior described from Christian Krützfeldt on Ubuntu 14.10 / LibreOffice 4.3.3.2

I am asked for my password everytime i open any document with LibreOffice on the WebDAV share mounted via Nautilus.

This is pretty annoying if you are using two factor authentication (generate a one-time password for your WebDAV connections) like for example Google is offering.

Comment 6 Obiwan72 2015-01-22 10:52:20 UTC

I can confirm this bug too on Ubuntu 14.04 and LibreOffice 4.2.7.2

Using owncloud webdav.

Error description:
receiving "general input/output error" when trying to load a document from a Nautilus davs folder.

Workaround:
Open the document in LibreOffice using "File/Open".

However it is not very user friendly for network users.

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