| Summary: | EDITING: Writer crashes while selecting text with keyboard. | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | masmuller |
| Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | NEEDINFO --- | QA Contact: | |
| Severity: | normal | ||
| Priority: | medium | CC: | serval2412 |
| Version: | 4.2.2.1 release | ||
| Hardware: | Other | ||
| OS: | Mac OS X (All) | ||
| Whiteboard: | BSA | ||
| i915 platform: | i915 features: | ||
| Attachments: | Some selected text in the crashed writer. | ||
Hi, which OSX are you on? Is this bug still valid / reproducible with the latest LO release? Currently 4.2.3: http://www.libreoffice.org/download/libreoffice-fresh/ Please also try resetting your user profile and let us know if that helps: https://wiki.documentfoundation.org/UserProfile Should this be still reproducible for you with the latest LO release please set this bug back to UNCONFIRMED. Should this issue be solved set it to WORKSFORME. Setting to NEEDINFO until more detail is provided. Foss, Thank you for your advice. It has just happened again, I have a screenshot but I think it doesn't help anything. I'm using the OS X 10.9.2, and I'm downloading the last version and then I'm going to reset my user profile. I hope it doesn't help again, because each time I think I'm gonna lose all my work. I'll check soon if it happens or not and then come back here. Best regards, Marcelo (In reply to comment #1) > Hi, which OSX are you on? > > Is this bug still valid / reproducible with the latest LO release? > Currently 4.2.3: http://www.libreoffice.org/download/libreoffice-fresh/ > > Please also try resetting your user profile and let us know if that helps: > https://wiki.documentfoundation.org/UserProfile > > Should this be still reproducible for you with the latest LO release please > set this bug back to UNCONFIRMED. Should this issue be solved set it to > WORKSFORME. > > Setting to NEEDINFO until more detail is provided. I can't notice the problem anymore, it is probably solved, thank you very much :) If it happens again I'll come here and write about it. (In reply to comment #1) > Hi, which OSX are you on? > > Is this bug still valid / reproducible with the latest LO release? > Currently 4.2.3: http://www.libreoffice.org/download/libreoffice-fresh/ > > Please also try resetting your user profile and let us know if that helps: > https://wiki.documentfoundation.org/UserProfile > > Should this be still reproducible for you with the latest LO release please > set this bug back to UNCONFIRMED. Should this issue be solved set it to > WORKSFORME. > > Setting to NEEDINFO until more detail is provided. I'm sorry to tell you, but the problem has ju (In reply to comment #1) > Hi, which OSX are you on? > > Is this bug still valid / reproducible with the latest LO release? > Currently 4.2.3: http://www.libreoffice.org/download/libreoffice-fresh/ > > Please also try resetting your user profile and let us know if that helps: > https://wiki.documentfoundation.org/UserProfile > > Should this be still reproducible for you with the latest LO release please > set this bug back to UNCONFIRMED. Should this issue be solved set it to > WORKSFORME. > > Setting to NEEDINFO until more detail is provided. I'm sorry to tell you, but the problem has just happened again... I thought it solved the problem because I did some tests, but in fact it is still happening. There's is something else that I can do to try to show you what is happening? There isn't a log generator or something like that that I could report about what happened? Best regards, Marcelo See https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Mac_OSX:_How_to_get_debug_information to provide information about the crash. Following Foss' comment1, did you rename your LO directory profile? Did you upgrade to 4.2.3? Yes, Julien Nabet, as I said above, I did reset my configs and installed the latest version, and it happened once more. Next time it happens I'll use your useful debug information and then post it here. Seems to happen also on Ubuntu with 4.2.3~rc3. Steps to reproduce may to include selecting text over a paragraph break. Although, there is something else needed to reproduce as it does not happen consistently. masmuller/Testitun: Would it be possible one of you retrieve a backtrace? MacOs: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Mac_OSX:_How_to_get_debug_information Linux: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team Message generated on: 10/01/2015 |
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Created attachment 98615 [details] Some selected text in the crashed writer. Problem description: Everytime I try to select some text using the command « shift + arrow commands » Libre Office crashes. I cannot tell if it happens when I press « command » to copy some text or what, or if I just press « command » one second before leaving « shift », I just know that it has already happened at least five times, and that I was caught up selecting some text using only the keyboard. I also use alt a lot while using the shift, because you select text faster, I think it may be something related to excessive use of keys: shift + arrows + alt + command at the same time. I lost important text each time, and now I'm backing up each five minutes because I'm really used to select text using the keyboard. Steps to reproduce: 1. Normaly it is happening on large texts, I'm not sure if it is needed. The important thing is to try to select some text using the keyboard, probably more than just one paragraph, and then try to go up and down with the arrows. 2. Try to press "command" to copy some text while have the shift and alt pressed. Current behavior: - Writer may crash, the cursor pinwheels and all unsaved text may be lost. - It is still possible to see the last "screenshot" of text before force quitting LibreOffice. You can also use command + tab to go to other apps, but to see the "screenshot" again you may minimize the other windows, because just with command + tab LibreOffice won't appear again. I attach a screenshot I needed to take to save some text, it doesn't say much about exactly what happens but you can see that there is some text selected on two paragraphs. Thank you very much! Operating System: Mac OS X Version: 4.2.2.1 release