| Summary: | Win 7x64 LO 4.2.4.2 installer failed "security policies" | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Timothy Tai <timktai> |
| Component: | Installation | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | NEEDINFO --- | QA Contact: | |
| Severity: | normal | ||
| Priority: | medium | CC: | barta, bfo.bugmail, jmadero.dev |
| Version: | 4.2.4.2 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| i915 platform: | i915 features: | ||
| Attachments: |
Dialog that pops up after installation starts.
Screenshot |
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Are you using Administrator account? P.S. That event seems irrelevant. (In reply to comment #1) > Are you using Administrator account? > P.S. > That event seems irrelevant. Control Panel > User Accounts says my account type is "Administrator" What should I check for or look up next? Created attachment 101317 [details]
Screenshot
Screenshot of the Control Panel > User Accounts dialog, indicating that I am an Administrator
REOPENED is reserved for a bug that: 1. a developer has marked as FIXED; 2. a developer is assigned to the bug that is marked as FIXED; In this case the enhancement request was never independently confirmed so correct status is UNCONFIRMED. Thanks! @Timothy Tai are you still experiencing this issue with LibO 4.2.6.2 or 4.3.2.2 releases? NEEDINFO as of comment #5. Please re-try with LO 4.3.3.2. After providing the requested info, please reset this bug to UNCONFIRMED (should it be persisting) or WORKFORME (should it be solved with a newer LO version). |
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Created attachment 101201 [details] Dialog that pops up after installation starts. I am trying to install LibreOffice 4.2.4.2 (English-US) on my Win 7x64 Home Premium PC (English-US), AMD CPU, up to date on patches, etc. During the install, I get the following dialog: "The system administrator has set policies to prevent this installation" before the installation stops. When looking in the event log, I find the following: System Provider [ Name] VSS EventID 8193 [ Qualifiers] 0 Level 2 Task 0 Keywords 0x80000000000000 TimeCreated [ SystemTime] 2014-06-16T00:03:05.000000000Z EventRecordID 3972 Channel Application Computer Lazarus2 Security EventData ConvertStringSidToSid(S-1-5-21-2618503741-3002105249-4035596910-1001.bak) 0x80070539, The security ID structure is invalid. Operation: OnIdentify event Gathering Writer Data Context: Execution Context: Shadow Copy Optimization Writer Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} Writer Name: Shadow Copy Optimization Writer Writer Instance ID: {592d7e71-9e4a-4148-aabc-0f539afafb1d} 2D20436F64653A20534543534543524330303030303931302D2043616C6C3A20534543534543524330303030303930332D205049443A202030303030343234382D205449443A202030303030333336382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820 Binary data: In Words 0000: 6F43202D 203A6564 53434553 43524345 0008: 30303030 30313930 6143202D 203A6C6C 0010: 53434553 43524345 30303030 33303930 0018: 4950202D 20203A44 30303030 38343234 0020: 4954202D 20203A44 30303030 38363333 0028: 4D43202D 20203A44 575C3A43 6F646E69 0030: 735C7377 65747379 5C32336D 76737376 0038: 78652E63 20202065 7355202D 203A7265 0040: 656D614E 544E203A 54554120 49524F48 0048: 535C5954 45545359 53202C4D 533A4449 0050: 352D312D 2038312D In Bytes 0000: 2D 20 43 6F 64 65 3A 20 - Code: 0008: 53 45 43 53 45 43 52 43 SECSECRC 0010: 30 30 30 30 30 39 31 30 00000910 0018: 2D 20 43 61 6C 6C 3A 20 - Call: 0020: 53 45 43 53 45 43 52 43 SECSECRC 0028: 30 30 30 30 30 39 30 33 00000903 0030: 2D 20 50 49 44 3A 20 20 - PID: 0038: 30 30 30 30 34 32 34 38 00004248 0040: 2D 20 54 49 44 3A 20 20 - TID: 0048: 30 30 30 30 33 33 36 38 00003368 0050: 2D 20 43 4D 44 3A 20 20 - CMD: 0058: 43 3A 5C 57 69 6E 64 6F C:\Windo 0060: 77 73 5C 73 79 73 74 65 ws\syste 0068: 6D 33 32 5C 76 73 73 76 m32\vssv 0070: 63 2E 65 78 65 20 20 20 c.exe 0078: 2D 20 55 73 65 72 3A 20 - User: 0080: 4E 61 6D 65 3A 20 4E 54 Name: NT 0088: 20 41 55 54 48 4F 52 49 AUTHORI 0090: 54 59 5C 53 59 53 54 45 TY\SYSTE 0098: 4D 2C 20 53 49 44 3A 53 M, SID:S 00a0: 2D 31 2D 35 2D 31 38 20 -1-5-18 Event 8193 seems to say that Volume Shadow Copy cannot be started on 64-bit systems by a 32-bit process.