Bug 81347

Summary:	Calc hangs opening some files waiting on the Windows print spooler if a network printer cannot be reached
Product:	LibreOffice	Reporter:	Marcus Groeber <mgroeber>
Component:	Spreadsheet	Assignee:	Not Assigned <libreoffice-bugs>
Status:	NEEDINFO ---	QA Contact:
Severity:	normal
Priority:	medium	CC:	bfo.bugmail, todventtu
Version:	4.2.5.2 release
Hardware:	Other
OS:	Windows (All)
Whiteboard:
i915 platform:		i915 features:

Description Marcus Groeber 2014-07-14 12:58:36 UTC

The symptom is the same as described in bug 42673: an .ods file that opened without problems before now causes the application to hang for at least several minutes when trying to open it. Other .ods files can be opened fine.

In my case that hang appears to be related to a network printer that runs on a machine which I am not normally logged on to. After logging on through Windows Explorer, I was able to open the problematic .ods file normally.

Looking at the discussion on http://ask.libreoffice.org/en/question/18138/calc-hangs-on-opening-ods-file-some-days-some-days-not (after running into a similar issue with Libre Office 4.2.52 on Windows 8.1), I believe that bug 42673 was marked as "resolved" prematurely, as also indicated in comment #9 on that bug.

For what it's worth, there is also a reference to the printer in the settings.xml file inside the document (in <config:config-item config:name="PrinterName" config:type="string">).

Comment 1 bfoman 2014-07-15 17:45:45 UTC

Could you please provide a backtrace for this crasher as described in https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg? It would help tremendously in pinpointing the cause.

Comment 2 Beluga 2014-11-18 11:42:58 UTC

Set to NEEDINFO per comment 1.
Change back to UNCONFIRMED after you have provided the backtrace.

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