Bug 81970

Summary:	Crash when closing preview mode on doc with comments
Product:	LibreOffice	Reporter:	sophie <gautier.sophie>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	NEEDINFO ---	QA Contact:
Severity:	normal
Priority:	medium	CC:	gautier.sophie, philipz85, serval2412
Version:	4.3.0.4 release
Hardware:	x86-64 (AMD64)
OS:	Linux (All)
Whiteboard:
i915 platform:		i915 features:
Attachments:	Document that crashes on preview

Description sophie 2014-07-31 16:13:38 UTC

Hi, 
To reproduce:
- write some text on a new document
- insert a comment
- go to File > Page Preview
- exit with the Close Preview button
==> Writer crashes

also reproduced with Version: 4.4.0.0.alpha0+
Build ID: 8cb75e905cef50a2d8a423443d3dcef5f1899027
TinderBox: Linux-rpm_deb-x86_64@46-TDF, Branch:master, Time: 2014-07-30_04:47:13
OS: Ubuntu 14.04. Sophie

Comment 1 A (Andy) 2014-07-31 17:06:19 UTC

for me not reproducible with LO 4.3.0.4 (Win 8.1), maybe this is a Linux only issue?

Comment 2 Julien Nabet 2014-07-31 18:27:51 UTC

On pc Debian x86-64 with master sources updated today, I couldn't reproduce the crash.
Sophie: For the test, could you attach the file? (just to check if there could be something specific on your file)

Comment 3 sophie 2014-08-01 07:40:24 UTC

Created attachment 103795 [details]
Document that crashes on preview

Comment 4 sophie 2014-08-01 07:41:35 UTC

Hi Julien, any document crashes, I joined one that I just created and it crashes too. Set to unconfirmed - Sophie

Comment 5 Jay Philips 2014-08-01 10:05:09 UTC

Tired to reproduce, but couldnt on Linux Mint 13 and Ubuntu 14.04. :(

Version: 4.4.0.0.alpha0+
Build ID: 42cd7a8a26201fa1db98d6498198db23abef87fc
TinderBox: Linux-rpm_deb-x86@45-TDF, Branch:master, Time: 2014-07-31_21:12:5

Comment 6 Julien Nabet 2014-08-09 06:02:57 UTC

Sorry, I don't reproduce either the crash with the file :-(

Would you have any accessibility option enabled? If yes, could you disable it/them for the test?

Comment 7 Jay Philips 2014-08-09 20:12:03 UTC

Is this still happening with you sophie? Do you know how to produce a backtrace, so the devs can look into what is causing the problem?

Comment 8 sophie 2014-08-11 13:08:39 UTC

Hi, tested right now with Debian 6 and Version: 4.4.0.0.alpha0+
Build ID: b6da6a887a0417be02e123a6d19837123e58b94f
TinderBox: Linux-rpm_deb-x86@45-TDF, Branch:master, Time: 2014-08-09_07:47:21. And I still reproduce. 
@Julien, none of the accessibility options on my system are checked and Orca is not active, do you know of what I should check? Thanks - Sophie

Comment 9 Julien Nabet 2014-08-11 20:03:49 UTC

About accessibility, I don't know much about it; I just know it can triggers some bugs.

Now, you may rename/remove your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#GNU.2FLinux) and retrieve a backtrace (https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace).

Comment 10 sophie 2014-08-12 07:41:46 UTC

Hi Julien, my profile is a clean one each time I make tests. I'll try to get backtrace, unfortunately the dbg snapshots available on @45 and @46 don't launch on my Ubuntu and Debian...

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