| Summary: | Other: Opening Template Manager / Saving Template Causes Crash | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Joseph <joseph.m.beck> |
| Component: | Libreoffice | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | NEW --- | QA Contact: | |
| Severity: | normal | ||
| Priority: | medium | CC: | serval2412 |
| Version: | 4.2.6.2 release | Keywords: | have-backtrace |
| Hardware: | Other | ||
| OS: | Linux (All) | ||
| Whiteboard: | BSA | ||
| i915 platform: | i915 features: | ||
| Attachments: |
Backtrace File (Template Crashing)
The real trace log, I hope Icon Issue |
||
Not reproducible in LO 4.2.6.2 (from PPA) - Ubuntu 12.04 x86 Please try resetting user profile: https://wiki.documentfoundation.org/UserProfile Then mark RESOLVED WORKSFORME if that resolved. If it matters I am using LinuxMint 17 - Cinnamon Edition. I tried resetting the profile and it still results in a crash. Hi again Joseph.. It could be.. Would you mind to do debugging: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux Or possibly it's because package from PPA, you could also try deb package from LO official site: http://www.libreoffice.org/download/libreoffice-still/ On pc Debian x86-64 with master sources updated today, I don't have crash but it takes about 15 secs to show templates when clicking "Manage template" (i5, 6GB) Created attachment 104099 [details]
Backtrace File (Template Crashing)
Not sure if this is directly what you wanted but here the result of doing the BackTrace method described.
I thought my GUI looked on so I went ahead and did the following, since someone else had mentioned that their GUI looked odd in the past: sudo apt-get install libreoffice-style-tango libreoffice-gtk libreoffice-gtk3 libreoffice-style-human I can now manage templates and save templates without crashing.The icons on the Welcome window are now black which is not pleasant but I am working on fixing that. Joseph: to retrieve a backtrace you can follow this link: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace Your gdbtrace doesn't contain a backtrace but commands on gdb. Created attachment 104112 [details]
The real trace log, I hope
Created attachment 104113 [details]
Icon Issue
I have just replaced the logfile, I apparently was looking in the wrong location before after following the steps. I've also included a screenshot to demonstrate the black icon problem.
Black icon problem is perhaps because you use HiContrast. You can test: Menu/Tools/Options/View Icon and size: choose something else than HiContrast (Tango for example). This trace is ok. I noticed this part: #22 0xb5f5d1f1 in ?? () from /usr/lib/libreoffice/program/libmergedlo.so #23 0xb5f5e03a in SfxDocumentTemplates::GetRegionCount() const () from /usr/lib/libreoffice/program/libmergedlo.so #24 0xb5e50e16 in TemplateLocalView::Populate() () from /usr/lib/libreoffice/program/libmergedlo.so I'm pretty sure having already seen a trace with GetRegionCount. Hope will find the other bug to put it in See also. Anyway, I put it at NEW since there's a bt. |
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Problem description: Whenever I try to manage templates or save a new one it crashes LibreOffice entirely. Happens in Writer, Calc, and Impress. I assume it effects all programs. Not sure if this is fixed in 4.3. I downloaded it today from PPA but 4.3 hasn't been added yet. Steps to reproduce: 1. Click File, Mouse Over Templates 2. Click Manage or Save Template 3. LibreOffice Crashes Current behavior: Crashing Expected behavior: Not Crashing Operating System: Linux (Other) Version: 4.2.6.2 rc