Bug 83831

Summary:	Other: Will Not download
Product:	LibreOffice	Reporter:	Edward F WaldoL <kewaldo>
Component:	Libreoffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	NEEDINFO ---	QA Contact:
Severity:	normal
Priority:	medium	CC:	jbfaure, serval2412
Version:	4.2.6.2 release
Hardware:	Other
OS:	Windows (All)
Whiteboard:	BSA
i915 platform:		i915 features:

Description Edward F WaldoL 2014-09-14 00:00:31 UTC

Problem description: Bought 3 identical HP EliteBook 8530w laptops for myself and two sons, running Windows 7.  All run identical WebRoot antivirus software.  Downloaded LibreOffice 4.2.5.2 to my laptop - no problem.  Attempted to download 4.2.6.2 and 4.3. on my sons' computers multiple times.  Each attempt results in a "download failed" message.  Appears to simply stop downloading around 1/2 through the download. Doesn't matter whether I use Firefox or Explorer.

Steps to reproduce:
1. Go to https://www.libreoffice.org/download/libreoffice-fresh/
2. Under MAin Installer, click the big green Download Version4.3 button, or click the Change link and select 4.2.6 SecFix, then the big green Download Version 4.2.6 SecFix Button
3. Click Save File in the dialog box that pops up
4.  Watch the download bar travel across the screen, freeze at 91 of 211MB downloaded, then generate a Failed message

Current behavior:  Won't download

Expected behavior:  Download and install

              
Operating System: Windows 7
Version: 4.2.6.2 release

Comment 1 Julien Nabet 2014-09-14 10:14:44 UTC

What about if you temporarily disable WebRoot antivirus?

Comment 2 Jean-Baptiste Faure 2014-09-14 20:04:23 UTC

Is your antivirus configured exactly with the same parameters on each PC? For example did you setup some parental controls on the PCs where downloading does not work?

Best regards. JBF

Comment 3 Edward F WaldoL 2014-09-14 22:46:26 UTC

Haven't tried that this week, but hasn't helped in the past...

"The two most important days in your life are
the day you were born,
and the day you find out why."
- Mark Twain


From: bugzilla-daemon@freedesktop.org
To: kewaldo@hotmail.com
Subject: [Bug 83831] Other: Will Not download
Date: Sun, 14 Sep 2014 10:14:44 +0000


    
      
    
     Julien Nabet
 changed
              bug 83831
        

             
          
            What
            Removed
            Added
          

         
           Status
           UNCONFIRMED
           
           NEEDINFO
           
         

         
           CC
           
                
           
           serval2412@yahoo.fr
           
         

         
           Ever confirmed
           
                
           
           1
           
         
      
        

            Comment # 1
              on bug 83831
              from  Julien Nabet

        What about if you temporarily disable WebRoot antivirus?
        
      

      
      You are receiving this mail because:
      
      
          You reported the bug.

Comment 4 Edward F WaldoL 2014-09-14 22:48:31 UTC

Can't swear it's EXACTLY identical, but substantially identical.  No parental controls.  Thanks for the thought, I can try to tweak them to exactly.

"The two most important days in your life are
the day you were born,
and the day you find out why."
- Mark Twain


From: bugzilla-daemon@freedesktop.org
To: kewaldo@hotmail.com
Subject: [Bug 83831] Other: Will Not download
Date: Sun, 14 Sep 2014 20:04:23 +0000


    
      
    
     Jean-Baptiste Faure
 changed
              bug 83831
        

             
          
            What
            Removed
            Added
          

         
           CC
           
                
           
           jbfaure@libreoffice.org
           
         
      
        

            Comment # 2
              on bug 83831
              from  Jean-Baptiste Faure

        Is your antivirus configured exactly with the same parameters on each PC? For
example did you setup some parental controls on the PCs where downloading does
not work?

Best regards. JBF
        
      

      
      You are receiving this mail because:
      
      
          You reported the bug.

Comment 5 Julien Nabet 2014-09-15 05:33:55 UTC

Edward: please don't answer directly from your emailer but by using this link:https://bugs.freedesktop.org/show_bug.cgi?id=83831#

Then, the test with antivirus disabled can help. At least, we'll be sure it's not that.

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