| Summary: | cannot install LibreOffice on Win7 | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | helen katz <ydaltak> |
| Component: | Installation | Assignee: | Andras Timar <timar74> |
| Status: | NEEDINFO --- | QA Contact: | |
| Severity: | blocker | ||
| Priority: | medium | CC: | barta, todventtu |
| Version: | 4.3.2.2 release | ||
| Hardware: | Other | ||
| OS: | Windows (All) | ||
| See Also: | https://bugs.freedesktop.org/show_bug.cgi?id=84603 | ||
| Whiteboard: | |||
| i915 platform: | i915 features: | ||
| Attachments: | libreoffice error message | ||
which version you were trying to install? 4.2.6.3 or 4.3.2.2? which download link and mirror did you download the installation package? have you tried downloading again the package from another mirror? (In reply to tommy27 from comment #1) > which version you were trying to install? 4.2.6.3 or 4.3.2.2? > which download link and mirror did you download the installation package? > have you tried downloading again the package from another mirror? i am trying to download 4.3, both from libreoffice.org/download/libreoffice-fresh/ and from majorgeeks.com and their connection to the author's site i have tried several times and always get the error that starts with "this installation package could not be opened......" i am using windows 7 try with the stable 4.2.6.3 to see if it's the same another test is to try the portable version of LibO 4.3.2.2 which you can find here: http://www.winpenpack.com/main/download.php?view.1354 does it has the same problem of the regular install version? Please check that the MSI file is not corrupted. Right click on the file -> Properties -> Digital Signatures tab -> Details button. If you read on the Digital Signature Details panel, that "This digital signature is OK", then the package is not corrupted. Otherwise it is, and you need to download it again from a good mirror. For me the digital signature is OK (LibreOffice_4.3.2_Win_x86.msi), and I can install it without problems. (In reply to tommy27 from comment #4) > another test is to try the portable version of LibO 4.3.2.2 which you can > find here: http://www.winpenpack.com/main/download.php?view.1354 > > does it has the same problem of the regular install version? i am able to download/install this version of LibO. and i am able to execute it. does this tell you anything? (In reply to Andras Timar from comment #5) > Please check that the MSI file is not corrupted. Right click on the file -> > Properties -> Digital Signatures tab -> Details button. If you read on the > Digital Signature Details panel, that "This digital signature is OK", then > the package is not corrupted. Otherwise it is, and you need to download it > again from a good mirror. For me the digital signature is OK > (LibreOffice_4.3.2_Win_x86.msi), and I can install it without problems. when i right click on the file and click on properties, i do not get a Digital Signatures tab. i get general, compatibility, security, custom, details, previous versions. (windows 7) -> Helen take a look at Bug 84603 and tell me if it helps, or if it's a completely different problem have you tried installing 4.3.2.2 in a different computer? is this install bug always present on a different system? (In reply to helen katz from comment #7) > when i right click on the file and click on properties, i do not get a > Digital Signatures tab. That means your download is incomplete/corrupted. You'll need to download again. If this won't help, try another mirror (You can get list of mirrors if you click the "Info" link that's located under the big green download button). @helen katz Have you tried to download the latest LibreOffice via torrent or by using some download manager? Sometimes downloading via web browser has corrupted installation files for me (even though this is not very likely, it's still possible). Try also updating your web browser to it's latest version. (In reply to Juha from comment #10) > @helen katz > > Have you tried to download the latest LibreOffice via torrent or by using > some download manager? Sometimes downloading via web browser has corrupted > installation files for me (even though this is not very likely, it's still > possible). > > Try also updating your web browser to it's latest version. i have tried downloading the program with firefox, internet explorer and chrome. i have used a download manager. i have all the latest versions. today i was able to download/install the program on my computer at work using the same link as i used at home. i think it's time to give up. unless you have a better idea..... (In reply to helen katz from comment #11) > i have tried downloading the program with firefox, internet explorer and > chrome. i have used a download manager. i have all the latest versions. > today i was able to download/install the program on my computer at work > using the same link as i used at home. i think it's time to give up. unless > you have a better idea..... The best idea: install a torrent client: http://www.qbittorrent.org/ (free software) Click the torrent link in the LibO download page, under the big green Download version x -button. The current link is http://download.documentfoundation.org/libreoffice/stable/4.3.4/win/x86/LibreOffice_4.3.4_Win_x86.msi.torrent |
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Created attachment 108045 [details] libreoffice error message upon trying to install the LibreOffice download, i get the attached error message: this installation package could not be opened. contact the application vendor to verify that this is a valid windows installer package. i'm running windows 7.