Bug 86127

Summary:	Loading and printing documents make libreoffice unresponsive for long periods of time.
Product:	LibreOffice	Reporter:	msutton1973
Component:	Libreoffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	UNCONFIRMED ---	QA Contact:
Severity:	normal
Priority:	medium	CC:	serval2412
Version:	4.2.7.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:
i915 platform:		i915 features:

Description msutton1973 2014-11-10 19:45:00 UTC

Opening files and printing files will make LO unresponsive.

If I go to:

   Options --> Load/Save --> General
   disable "Load printer settings with the document"

Then documents load fine but as soon as I print it will become unresponsive for atleast 30 seconds. The printers are networked printers and work fine with other programs.

This is on a Windows 7sp1 x64 computer.

Comment 1 Julien Nabet 2014-11-10 19:58:15 UTC

Could you give a try to last stable LO version 4.3.3?
Also, for the test, rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows)
Indeed, there won't be any official update for 4.2 branch after 4.2.7 LO version. (see https://wiki.documentfoundation.org/ReleasePlan)

Finally, could you give brand and model of your printer?

Comment 2 msutton1973 2014-11-10 20:14:13 UTC

(In reply to Julien Nabet from comment #1)
> Could you give a try to last stable LO version 4.3.3?
> Also, for the test, rename your LO directory profile (see
> https://wiki.documentfoundation.org/UserProfile#Windows)
> Indeed, there won't be any official update for 4.2 branch after 4.2.7 LO
> version. (see https://wiki.documentfoundation.org/ReleasePlan)
> 
> Finally, could you give brand and model of your printer?

I originally started with 4.3.3 had this happening so installed 4.2.7 and renamed the profile directory, still had the problem. There is 2 shared printers one is a "HP Laserjet 3030" the other is a "Brother MFC-9320CW".

This is at a local public Library we have 8 public computers running linux with libreoffice and they all work fine, so it has to be a windows thing.

Comment 3 Julien Nabet 2014-11-10 21:20:03 UTC

Thank you for your feedback, I put it back to UNCONFIRMED since I've got no more questions for the moment.

Comment 4 msutton1973 2014-11-10 22:10:19 UTC

One other thing ... the windows computers kept showing offline when they weren't so I had to install this hotfix: http://support.microsoft.com/kb/2713128 I don't know if that might cause the problem.

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