| Summary: | [BSW]Acer 3D display (HS244HQ) can't light up | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Product: | DRI | Reporter: | Li Xu <li.l.xu> | ||||||||||
| Component: | DRM/Intel | Assignee: | Intel GFX Bugs mailing list <intel-gfx-bugs> | ||||||||||
| Status: | CLOSED FIXED | QA Contact: | Intel GFX Bugs mailing list <intel-gfx-bugs> | ||||||||||
| Severity: | major | ||||||||||||
| Priority: | high | CC: | intel-gfx-bugs | ||||||||||
| Version: | XOrg git | ||||||||||||
| Hardware: | Other | ||||||||||||
| OS: | All | ||||||||||||
| Whiteboard: | |||||||||||||
| i915 platform: | i915 features: | ||||||||||||
| Attachments: |
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Well it's not even detected (according to dmesg) and you don't tell me what kind of screen it is. Please describe: - output type (hdmi/dp/..) - please grab xrandr --verbose for this screen from a working machine - please describe which step exactly fails (i.e. failure to detect with xrandr or failure to light up) - please grab a new dmesg from boot-up (yours is cut off) - please exlain when/how you've captured your dmesg while testing (i.e. at which timestamp point have you plugged in the screen and stuff like that). Created attachment 110285 [details]
new dmesg
Acer 3D display (HS244HQ):
And new dmesg seen attachments. I't is captured includes reboot the machine ,plugin the 3D screen after the the system boot up.
- -output type :hdmi
- -grab xrandr --verbose :
Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 32767 x 32767
eDP1 connected 1920x1080+0+0 (0x4a) normal (normal left inverted right x axis y axis) 282mm x 165mm
Identifier: 0x43
Timestamp: 49649
Subpixel: unknown
Gamma: 1.0:1.0:1.0
Brightness: 1.0
Clones:
CRTC: 1
CRTCs: 0 1
Transform: 1.000000 0.000000 0.000000
0.000000 1.000000 0.000000
0.000000 0.000000 1.000000
filter:
EDID:
00ffffffffffff000dae431300000000
34150104a51c10780293ada9534c9625
114f5300000001010101010101010101
010101010101363680a0703820402e1e
24001aa5100000180000001000382040
2e1e24001aa510000018000000fe0043
4d4e0a202020202020202020000000fe
004e3133334853452d4541310a200095
BACKLIGHT: 7812
range: (0, 7812)
Backlight: 7812
range: (0, 7812)
scaling mode: Full aspect
supported: None, Full, Center, Full aspect
Broadcast RGB: Automatic
supported: Automatic, Full, Limited 16:235
audio: auto
supported: force-dvi, off, auto, on
1920x1080 (0x4a) 138.780MHz -HSync -VSync *current +preferred
h: width 1920 start 1966 end 1996 total 2080 skew 0 clock 66.72KHz
v: height 1080 start 1082 end 1086 total 1112 clock 60.00Hz
1400x1050 (0xdd) 122.000MHz +HSync +VSync
h: width 1400 start 1488 end 1640 total 1880 skew 0 clock 64.89KHz
v: height 1050 start 1052 end 1064 total 1082 clock 59.98Hz
1280x1024 (0xde) 108.000MHz +HSync +VSync
h: width 1280 start 1328 end 1440 total 1688 skew 0 clock 63.98KHz
v: height 1024 start 1025 end 1028 total 1066 clock 60.02Hz
1280x960 (0xdf) 108.000MHz +HSync +VSync
h: width 1280 start 1376 end 1488 total 1800 skew 0 clock 60.00KHz
v: height 960 start 961 end 964 total 1000 clock 60.00Hz
1024x768 (0xe0) 65.000MHz -HSync -VSync
h: width 1024 start 1048 end 1184 total 1344 skew 0 clock 48.36KHz
v: height 768 start 771 end 777 total 806 clock 60.00Hz
800x600 (0xe1) 40.000MHz +HSync +VSync
h: width 800 start 840 end 968 total 1056 skew 0 clock 37.88KHz
v: height 600 start 601 end 605 total 628 clock 60.32Hz
800x600 (0xe2) 36.000MHz +HSync +VSync
h: width 800 start 824 end 896 total 1024 skew 0 clock 35.16KHz
v: height 600 start 601 end 603 total 625 clock 56.25Hz
640x480 (0xe3) 25.175MHz -HSync -VSync
h: width 640 start 656 end 752 total 800 skew 0 clock 31.47KHz
v: height 480 start 490 end 492 total 525 clock 59.94Hz
DP1 disconnected (normal left inverted right x axis y axis)
Identifier: 0x44
Timestamp: 49649
Subpixel: unknown
Clones:
CRTCs: 0 1
Transform: 1.000000 0.000000 0.000000
0.000000 1.000000 0.000000
0.000000 0.000000 1.000000
filter:
Broadcast RGB: Automatic
supported: Automatic, Full, Limited 16:235
audio: auto
supported: force-dvi, off, auto, on
DP2 disconnected (normal left inverted right x axis y axis)
Identifier: 0x45
Timestamp: 49649
Subpixel: unknown
Clones:
CRTCs: 2
Transform: 1.000000 0.000000 0.000000
0.000000 1.000000 0.000000
0.000000 0.000000 1.000000
filter:
Broadcast RGB: Automatic
supported: Automatic, Full, Limited 16:235
audio: auto
supported: force-dvi, off, auto, on
HDMI1 disconnected (normal left inverted right x axis y axis)
Identifier: 0x46
Timestamp: 49649
Subpixel: unknown
Clones:
CRTCs: 0 1
Transform: 1.000000 0.000000 0.000000
0.000000 1.000000 0.000000
0.000000 0.000000 1.000000
filter:
aspect ratio: Automatic
supported: Automatic, 4:3, 16:9
Broadcast RGB: Automatic
supported: Automatic, Full, Limited 16:235
audio: auto
supported: force-dvi, off, auto, on
HDMI2 disconnected (normal left inverted right x axis y axis)
Identifier: 0x47
Timestamp: 49649
Subpixel: unknown
Clones:
CRTCs: 2
Transform: 1.000000 0.000000 0.000000
0.000000 1.000000 0.000000
0.000000 0.000000 1.000000
filter:
aspect ratio: Automatic
supported: Automatic, 4:3, 16:9
Broadcast RGB: Automatic
supported: Automatic, Full, Limited 16:235
audio: auto
supported: force-dvi, off, auto, on
VIRTUAL1 disconnected (normal left inverted right x axis y axis)
Identifier: 0x48
Timestamp: 49649
Subpixel: no subpixels
Clones:
CRTCs: 3
Transform: 1.000000 0.000000 0.000000
0.000000 1.000000 0.000000
0.000000 0.000000 1.000000
filter:
--It seems that the screen is can't be detected because we can use this screen on other platform normally.
I tried with latest BIOS (V53), connected the second HDMI port (not the default HDMI port) to Acer HS244HQ. HDMI screen shows nothing yet. But testdisplay -i shows : Connectors: id encoder status type size (mm) modes 40 39 connected eDP 280x160 1 modes: name refresh (Hz) hdisp hss hse htot vdisp vss vse vtot flags type clock [0] 1920x1080 60 1920 1966 1996 2080 1080 1082 1086 1112 0xa 0x48 138780 33 32 connected HDMI-A 520x290 35 modes: name refresh (Hz) hdisp hss hse htot vdisp vss vse vtot flags type clock [0] 1920x1080 60 1920 2008 2052 2200 1080 1084 1089 1125 0x5 0x48 148500 [1] 1920x1080 60 1920 2008 2052 2200 1080 1084 1089 1125 0x5 0x40 148352 ....... If I connect to the default HDMI port, testdisplay -i show all HDMI port is disconnected. Created attachment 112102 [details]
dmesg when connected with the second HDMI port
Created attachment 112103 [details]
xrandr output with 2nd HDMI port
After upgrade BIOS version to V53, the display lights up with drm-intel-testing 2015-01-18. According to Jeff's last comment, close this bug report. Closing old verified. |
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Created attachment 109980 [details] dmesg Environment: -------------------------- Platform: BSW Kernel: (drm-intel-nightly) 2014-11-25 ab4b258a6ea5f58b5cb17131aced8f9a8dd64499 Bug detailed description: ----------------------------- We try to connect the one and only 3D screen ,HS244HQ, but it can't light up. Steps: --------------------------- Boot up plug in acer display.