Bug 94380

Created attachment 122091 [details]
The error file generated at /sys/class/drm/card0/error when reproducing the game crash.

While playing the game The Sims 3 with Pets expansion on a 945G GPU with oibaf's Ubuntu's PPA, the game crashed when creating a pet dog.

On looking at the dmesg, I got the following error:

> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.804071] [drm] stuck on render ring
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805899] [drm] GPU HANG: ecode 4:0:0x87f5fefe, in TS3W.exe [1815], reason: Ring hung, action: reset
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805905] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805907] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805908] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805910] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805911] [drm] GPU crash dump saved to /sys/class/drm/card0/error
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805914] i915: render error detected, EIR: 0x00000010
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805917] i915:   IPEIR: 0x00000000
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805919] i915:   IPEHR: 0x780a0101
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805921] i915:   INSTDONE_0: 0xffffffff
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805922] i915:   INSTDONE_1: 0xbfffeff0
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805924] i915:   INSTDONE_2: 0x00000000
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805925] i915:   INSTDONE_3: 0x00000000
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805927] i915:   INSTPS: 0x8001e023
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805929] i915:   ACTHD: 0x06e84f60
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805931] i915: page table error
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.805932] i915:   PGTBL_ER: 0x00000001
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.806001] [drm:i915_handle_error [i915]] *ERROR* EIR stuck: 0x00000010, masking
> Feb 27 22:30:46 tassiana-laptop kernel: [ 3921.807019] drm/i915: Resetting chip after gpu hang
> Feb 27 22:30:52 tassiana-laptop kernel: [ 3927.804065] [drm] stuck on render ring
> Feb 27 22:30:52 tassiana-laptop kernel: [ 3927.805739] [drm] GPU HANG: ecode 4:0:0x87f5fefe, in TS3W.exe [1815], reason: Ring hung, action: reset
> Feb 27 22:30:52 tassiana-laptop kernel: [ 3927.805903] [drm:i915_set_reset_status [i915]] *ERROR* gpu hanging too fast, banning!
> Feb 27 22:30:52 tassiana-laptop kernel: [ 3927.805996] drm/i915: Resetting chip after gpu hang

I thought the problem might be related with the oibaf's unstable version of the graphics driver, so I revert to the original version in Ubuntu 15.10, and restart. Unfortunately, I forgot to save the error file for that crash.

After restarting, I was able to reproduce the error with the same game. The error file is the attached "TS3W.exe.error". The message in dmesg was the following:

> [  685.816087] [drm] stuck on render ring
> [  685.817915] [drm] GPU HANG: ecode 4:0:0x87e5fefe, in TS3W.exe [1557], reason: Ring hung, action: reset
> [  685.817919] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
> [  685.817921] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
> [  685.817923] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
> [  685.817925] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.
> [  685.817926] [drm] GPU crash dump saved to /sys/class/drm/card0/error
> [  685.818213] drm/i915: Resetting chip after gpu hang
> [  691.816039] [drm] stuck on render ring
> [  691.817958] [drm] GPU HANG: ecode 4:0:0x87f5fefe, in TS3W.exe [1557], reason: Ring hung, action: reset
> [  691.818146] [drm:i915_set_reset_status [i915]] *ERROR* gpu hanging too fast, banning!
> [  691.818243] drm/i915: Resetting chip after gpu hang

Reproducing an error with a proprietary game is a big hassle, but fortunately, I was able to trigger the same problem (or at least, a very similar problem) with the freely available tool at: http://www.geeks3d.com/gputest/ (it seems it won't download if you have an ad-blocker).

To reproduce, download and unpack Geeks3D GpuTest, run the python script called gputest_gui.py:

> $ python gputest_gui.py

then select PixMark Piano (OpenGL 2.1/3.0) and click on "Run benchmark".

The above steps crashed the benchmark, and left the following message on dmesg:

> [  430.816064] [drm] stuck on render ring
> [  430.817671] [drm] GPU HANG: ecode 4:0:0xf98df17c, in GpuTest [1647], reason: Ring hung, action: reset
> [  430.817673] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
> [  430.817674] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
> [  430.817676] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
> [  430.817677] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.
> [  430.817679] [drm] GPU crash dump saved to /sys/class/drm/card0/error
> [  430.817844] drm/i915: Resetting chip after gpu hang
> [  436.804065] [drm] stuck on render ring
> [  436.805797] [drm] GPU HANG: ecode 4:0:0xf989e17c, in GpuTest [1647], reason: Ring hung, action: reset
> [  436.805944] [drm:i915_set_reset_status [i915]] *ERROR* gpu hanging too fast, banning!
> [  436.806005] drm/i915: Resetting chip after gpu hang

The corresponding error file will also be attached.