Bug 52383

Summary:	Empathy on ubuntu 12.04, some MSN users cannot see me online at all, one way conversations
Product:	Telepathy	Reporter:	Bilal shahid <s9iper1>
Component:	haze	Assignee:	Telepathy bugs list <telepathy-bugs>
Status:	RESOLVED MOVED	QA Contact:	Telepathy bugs list <telepathy-bugs>
Severity:	normal
Priority:	medium
Version:	unspecified
Hardware:	Other
OS:	All
Whiteboard:
i915 platform:		i915 features:
Attachments:	debug log haze

Description Bilal shahid 2012-07-23 06:38:18 UTC

I am unable to communicate with some MSN users. They constantly see me as offline despite being online and chatting to user users. I can see them online and send messages to them and they can see those messages. But nothing replies back from them on my side. I am offline to them no matter what.

The Windows client on that side that cannot see me is: v2011 15.4.3538.513

Chatting MSN clients has been a problem for me on linux for a very long time now. Chatting and adding new users is just not stable enough. Since MSN is now using open standards it's time for these bugs to be squashed. It's very annoying when you are trying to use MSN to communicate with clients and colleagues on other platforms and have half your conversation not arrive, not being able to add new users or your side being offline.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64

Comment 1 Bilal shahid 2012-07-23 06:38:49 UTC

Created attachment 64531 [details]
debug log haze

Comment 2 Simon McVittie 2012-07-23 10:23:20 UTC

(In reply to comment #0)
> I am unable to communicate with some MSN users.

From your Haze debug log, I infer that you're actually using telepathy-haze. Accounts set up via Empathy's Accounts window will use Haze.

If you set up the same account in Pidgin, does that work? (Pidgin and Haze both use libpurple behind the scenes, so that will tell us whether the bug is in libpurple or telepathy-haze).

> They constantly see me as
> offline despite being online and chatting to user users.

MSN's "server" is really a large cluster of servers with several different functions, so this probably means Haze is communicating correctly with the switchboard (chat) servers, but something has gone wrong between Haze and the presence server(s).

> Since MSN is now
> using open standards it's time for these bugs to be squashed.

That's great in theory, but unfortunately doesn't work so well in practice...

If you set up an equivalent MSN account via gnome-online-accounts, you'll be using MSN's XMPP bridge via telepathy-gabble. However, MSN's XMPP bridge is a pretty weird implementation of XMPP, so what that often means in practice is that you get *different* bugs (some of which are the server's fault, and difficult to work around in Gabble).

Comment 3 Bilal shahid 2012-07-23 12:25:54 UTC

originaly reported at https://bugs.launchpad.net/ubuntu/+source/telepathy-haze/+bug/991845

Comment 4 GitLab Migration User 2019-12-03 20:08:00 UTC

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/58.

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