Bug 100090 - Can't print certain PDFs from HP Laserjet 1200; others work fine
Summary: Can't print certain PDFs from HP Laserjet 1200; others work fine
Status: RESOLVED MOVED
Alias: None
Product: poppler
Classification: Unclassified
Component: general (show other bugs)
Version: unspecified
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: poppler-bugs
QA Contact:
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-03-07 00:10 UTC by Nate Graham
Modified: 2018-08-20 21:54 UTC (History)
1 user (show)

See Also:
i915 platform:
i915 features:


Attachments
troubleshoot.txt from the printer troubleshooter (32.97 KB, text/plain)
2017-03-07 00:10 UTC, Nate Graham
Details
A PDF that won't print (57.81 KB, application/pdf)
2017-03-07 00:10 UTC, Nate Graham
Details
A PDF that prints just fine (11.27 KB, application/pdf)
2017-03-07 00:11 UTC, Nate Graham
Details
PPD file for the printer (104.69 KB, text/plain)
2017-03-07 00:12 UTC, Nate Graham
Details
/var/log/cups/error_log during a successful print (719.49 KB, text/plain)
2017-03-07 00:12 UTC, Nate Graham
Details
/var/log/cups/error_log during a print that hangs forever (716.54 KB, text/plain)
2017-03-07 00:12 UTC, Nate Graham
Details

Description Nate Graham 2017-03-07 00:10:26 UTC
Created attachment 130095 [details]
troubleshoot.txt from the printer troubleshooter

This is a duplicate of the issue I reported on the RedHat bugzilla at https://bugzilla.redhat.com/show_bug.cgi?id=1420072

I figured I'd report it in the right place--the upstream project itself.


SUMMARY
I have a USB-connected HP LaserJet 1200 laser printer. From my Fedora 25 machine, most documents print just fine. However there are *certain* PDFs that refuse to print. I can print these troublesome PDFs from my Windows and Mac machines.


HOW REPRODUCIBLE
100% reproducible with affected PDFs. 0% reproducible for other documents. Not sure what makes certain PDFs not work. Same results on Fedora 25 with poppler-0.45.0-2.fc25 as well as OpenSUSE Tumbleweed with poppler-0.52.0


STEPS TO REPRODUCE
1. Find/acquire/generate a troublesome PDF document (one is attached)
2. Print the PDF document from program that can print (evince, chromium, xournal, okular, `lp`; doesn't matter)


ACTUAL RESULTS
The document shows up in the printer's job queue and the lights on the front of the printer begin to blink as though it's about to start printing. But it never actually prints. The job's status remains "processing" indefinitely. I've waited 30 minutes in this state and it never prints.


EXPECTED RESULTS
The document should print within 10 seconds of being sent to the printer.


REGRESSION
- All text documents print fine from gedit and `lp`
- Most PDF documents print fine from evince, chromium, xournal, okular, and `lp`
- Affected PDFs do not print from any program (evince, chromium, xournal, okular, or `lp`)
- Same results in Fedora 25 as well as OpenSUSE Tumbleweed


ADDITIONAL INFO
- Attached troubleshooting.txt from the printer troubleshooter
- Attached a PDF that won't print
- Attached a PDF that does print
Comment 1 Nate Graham 2017-03-07 00:10:51 UTC
Created attachment 130096 [details]
A PDF that won't print
Comment 2 Nate Graham 2017-03-07 00:11:07 UTC
Created attachment 130097 [details]
A PDF that prints just fine
Comment 3 Nate Graham 2017-03-07 00:12:01 UTC
Created attachment 130098 [details]
PPD file for the printer
Comment 4 Nate Graham 2017-03-07 00:12:20 UTC
Created attachment 130099 [details]
/var/log/cups/error_log during a successful print
Comment 5 Nate Graham 2017-03-07 00:12:38 UTC
Created attachment 130100 [details]
/var/log/cups/error_log during a print that hangs forever
Comment 6 GitLab Migration User 2018-08-20 21:54:00 UTC
-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/poppler/poppler/issues/115.


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