Bug 103360 - Playing one or two 4k videos, a lot of skipped frames and freezes appear
Summary: Playing one or two 4k videos, a lot of skipped frames and freezes appear
Status: CLOSED FIXED
Alias: None
Product: DRI
Classification: Unclassified
Component: DRM/Intel (show other bugs)
Version: unspecified
Hardware: x86-64 (AMD64) Linux (All)
: medium major
Assignee: Intel GFX Bugs mailing list
QA Contact: Intel GFX Bugs mailing list
URL:
Whiteboard: ReadyForDev
Keywords:
Depends on:
Blocks:
 
Reported: 2017-10-19 15:16 UTC by Armando Antonio
Modified: 2018-02-21 13:58 UTC (History)
1 user (show)

See Also:
i915 platform: CNL
i915 features: GPU hang


Attachments
dmesg log (159.18 KB, text/plain)
2017-10-19 15:16 UTC, Armando Antonio
no flags Details
kernel log (750.98 KB, text/plain)
2017-10-19 15:17 UTC, Armando Antonio
no flags Details

Description Armando Antonio 2017-10-19 15:16:43 UTC
Created attachment 134920 [details]
dmesg log

When I try to play multiple videos in different pipes, I was not able to see the videos correctly, there is a lot of skipped frames and freezes.

Steps:
1-Download 4k videos.
2-play them using vls o totem. 
3-see there are skipped frames and freezes.
Comment 1 Armando Antonio 2017-10-19 15:17:09 UTC
Created attachment 134921 [details]
kernel log
Comment 2 Armando Antonio 2017-10-19 15:17:36 UTC
Platform configuration

======================================
Graphic stack
======================================

======================================
	     Software
======================================
kernel version              : 4.14.0-rc5-drm-tip-ww42-commit-920fa32+
hostname                    : gfx-CannonLake-Client-Platform
architecture                : x86_64
os version                  : Ubuntu 17.04
os codename                 : zesty
kernel driver               : i915
bios revision               : 100.1
bios release date           : 08/15/2017
ksc                         : 1.28
hardware acceleration       : only available on X
swap partition              : enabled on (/dev/nvme0n1p2)

======================================
	Graphic drivers
======================================
xf86-video-intel (tag)      : 2.99.917
xf86-video-intel (commit)   : 2.99.917-796-g04b4f3b
modesetting                 : enabled
modesetting compiled for    : 1.19.99.1 X.Org Video Driver
libdrm                      : 2.4.84
cairo                       : 1.15.9
intel-gpu-tools (tag)       : intel-gpu-tools-1.20-29-gd4d976de
intel-gpu-tools (commit)    : d4d976de

======================================
	     Hardware
======================================
motherboard model          : CannonLakeClientPlatform
motherboard id             : CannonLakeYLPDDR4RVP
form factor                : Laptop
manufacturer               : IntelCorporation
cpu family                 : Other
cpu family id              : 6
cpu information            : Genuine Intel(R) CPU 0000 @ 1.00GHz
gpu card                   : Intel Corporation Device 5a49 (rev 03) (prog-if 00 [VGA controller])
memory ram                 : 7.62 GB
max memory ram             : 8 GB
cpu thread                 : 4
cpu core                   : 2
cpu model                  : 102
cpu stepping               : 2
socket                     : Other
current cd clock frequency : 336000 kHz
maximum cd clock frequency : 528000 kHz
displays connected         : eDP-1

======================================
	     Firmware
======================================
dmc fw loaded             : yes
dmc version               : 1.6
guc fw loaded             : NONE
guc version wanted        : 0.0
guc version found         : 0.0

======================================
	     kernel parameters
======================================
quiet splash i915.enable_guc_submission=2 i915.enable_guc_loading=2 i915.alpha_support=1
Comment 3 dwagner 2017-10-22 23:23:33 UTC
I'm not quite sure this is the same symptom, but you might have a look at https://bugs.freedesktop.org/show_bug.cgi?id=103408 for a similar case.
Comment 4 Armando Antonio 2018-02-21 13:57:58 UTC
Hello, I tried to reproduce this issue with latest configuration and now it is working good, I couldn't see any type of freeze or frame skipped, so, I'll close this bug as fixed

Platform Configuration

======================================
             Software
======================================
kernel version              : 4.16.0-rc1-drm-tip-ww8-commit-337c900+
architecture                : x86_64
os version                  : Ubuntu 17.10
os codename                 : artful
[sudo] password for gfx: kernel driver               : i915
bios revision               : 124.2
bios release date           : 02/05/2018
ksc                         : 1.36
hardware acceleration       : disabled
swap partition              : enabled on (/dev/nvme0n1p2)

======================================
        Graphic drivers
======================================
libdrm                      : 2.4.90
cairo                       : 1.15.11
intel-gpu-tools (tag)       : intel-gpu-tools-1.21-114-g239305a77
intel-gpu-tools (commit)    : 239305a77

======================================
             Hardware
======================================
motherboard model          : CannonLakeClientPlatform
motherboard id             : CannonLakeYLPDDR4RVP
cpu family id              : 6
cpu information            : Genuine Intel(R) CPU 0000 @ 1.00GHz
gpu card                   : Intel Corporation Device 5a49 (rev 03) (prog-if 00 [VGA controller])
memory ram                 : 7.63 GB
max memory ram             : 8 GB
cpu thread                 : 4
cpu core                   : 2
cpu model                  : 102
cpu stepping               : 2
current cd clock frequency : 336000 kHz
maximum cd clock frequency : 528000 kHz
displays connected         : eDP-1 HDMI-A-1

======================================
             Firmware
======================================
dmc fw loaded             : yes
dmc version               : 1.7

======================================
             kernel parameters
======================================
splash i915.alpha_support=1 drm.debug=0x1e


Use of freedesktop.org services, including Bugzilla, is subject to our Code of Conduct. How we collect and use information is described in our Privacy Policy.