Created attachment 41504 [details]
"Facebook gives me a network error. However, my employer's XMPP and Google's XMPP servers just never connect and give no errors. It stays in the connecting status for as long as Empathy is running. I have no issues with AIM, MSN, Yahoo, etc."
originally reported at: https://bugs.launchpad.net/ubuntu/+source/telepathy-gabble/+bug/693069
attached are the telepathy-gabble logs
This is probably due to Gabble using the user's configured network proxy. Perhaps the reporter could verify that their proxy settings are correct, and try disabling their proxy to see if that helps.
(There's really nothing in the log to show anything beyond “yep, looks like Gabble tries to connect and the server never replies”.)