I initially posted this as an empathy bug but was sent here, here's the information I gave them. Have logged on other clients to verify that they are properly added to my contact list and appear online. They do not appear with their nickname in my contact list in empathy, they only appear by the e-mail address and always as offline even when sending messages with them. Using Windows live/MSN Empathy 2.34.0 0.5.15-1 (telepathy-butterfly)
-- GitLab Migration Automatic Message -- This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity. You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-butterfly/issues/63.
Use of freedesktop.org services, including Bugzilla, is subject to our Code of Conduct. How we collect and use information is described in our Privacy Policy.