Bug 41311 - UI: Crash when opening Format-Page dialog
Summary: UI: Crash when opening Format-Page dialog
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.4.3 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2011-09-28 14:07 UTC by Petr Motejlek
Modified: 2012-08-31 10:05 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Error message Windows generates (365.71 KB, text/plain)
2011-09-28 14:22 UTC, Petr Motejlek
Details

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Description Petr Motejlek 2011-09-28 14:07:36 UTC
Problem description: 

While editing any document (even a newly created empty one) in Writer it's not possible to open the Format-Page window because by doing so the suite will completely crash.

(Sorry to file this under LibreOffice/all other problems, but I was not allowed to post anything under WRITER).
Comment 1 Petr Motejlek 2011-09-28 14:22:14 UTC
Created attachment 51736 [details]
Error message Windows generates
Comment 2 Rainer Bielefeld Retired 2011-09-28 22:48:08 UTC
Not reproducible with "LibreOffice 3.4.3 RC2 - WIN7 Home Premium (64bit) German UI [OOO340m1 (Build:302)]" 

@Petr Motejlek:
Please contribute some more information:
- Attach a sample document (not only screenshot)
- concerning your PC (especially: video card)
- concerning your OS (Version, Distribution, Language)
- concerning your LibO localization (UI language)
- Libo settings that might be related to your problems 
    (video hardware acceleration ...)
- how you launch LibO and how you opened the sample document
- whether the problem remains after you renamed your LibO user profile in
  AppData before your start LibO
- What LibO Versions you used before 3.4.3
- How you installed 3.4.3


- Reported with Bug Submission Assistant -
Comment 3 sasha.libreoffice 2012-03-02 06:44:19 UTC
@ Petr
Thanks for bugreport
Please, verify if in last version of LibreOffice still reproducible
Comment 4 Petr Motejlek 2012-04-30 14:48:00 UTC
(In reply to comment #3)
> @ Petr
> Thanks for bugreport
> Please, verify if in last version of LibreOffice still reproducible

Hi, the error is still present in current 3.5.2.
Comment 5 sasha.libreoffice 2012-05-02 03:23:58 UTC
Thanks for additional testing.
Please, verify if on another computer problem persist, if available
Comment 6 Petr Motejlek 2012-05-02 03:32:02 UTC
(In reply to comment #5)
> Thanks for additional testing.
> Please, verify if on another computer problem persist, if available

Hi ;).

It is not a problem on any other computer in our network. It is local to only this particular one :(. We had also some trouble with firefox dying whenever it had to display something transparent in its GUI, but that has been resolved already - https://bugzilla.mozilla.org/show_bug.cgi?id=690058
Comment 7 sasha.libreoffice 2012-05-02 04:05:42 UTC
Thanks for additional information
Try to move Libreoffice user profile to another place and see if it will help
If not helped, then problem may be with hardware or OS.
Comment 8 Petr Motejlek 2012-05-02 04:07:31 UTC
(In reply to comment #7)
> Thanks for additional information
> Try to move Libreoffice user profile to another place and see if it will help
> If not helped, then problem may be with hardware or OS.

Hi.

I do that every time I try something you guys suggest in this thread. When you suggested trying newer version, I did remove the old profile, create a new empty one, and test it out, but it still crashed :(
Comment 9 sasha.libreoffice 2012-05-02 04:13:08 UTC
Thanks for all tests done.
Currently I have no more ideas. Sorry.
Comment 10 Petr Motejlek 2012-05-02 04:23:35 UTC
(In reply to comment #9)
> Thanks for all tests done.
> Currently I have no more ideas. Sorry.

Hi.

Pitty ;). It must be something to do with the graphics card/driver, I am sure of it. But that's as far is I know ;)
Comment 11 Florian Reisinger 2012-08-14 13:59:58 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian
Comment 12 Florian Reisinger 2012-08-14 14:01:07 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian
Comment 13 Florian Reisinger 2012-08-14 14:05:52 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian
Comment 14 Florian Reisinger 2012-08-14 14:07:53 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian