Bug 42902 - Libreoffice crashs after EDITING, FILESAVE, VIEWING of non-odf-document
Summary: Libreoffice crashs after EDITING, FILESAVE, VIEWING of non-odf-document
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.3.2 release
Hardware: x86 (IA32) Linux (All)
: high major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2011-11-14 01:28 UTC by jevgtv
Modified: 2013-09-29 19:15 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
Screenshot-Untitled 1.rtf - LibreOffice Writer.png (71.41 KB, image/png)
2011-11-27 01:25 UTC, jevgtv
Details

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Description jevgtv 2011-11-14 01:28:44 UTC
LibreOffice 3.3.2 
OOO330m19 (Build:202)
tag libreoffice-3.3.2.2, Ubuntu package 1:3.3.2-1ubuntu2~lucid1

Libreoffice crashes and disappears when I try to save a document in .rtf or .doc of then I return to the document after 2 hours the document have been idle.

For reproducing the bug:

open an odf document and try to save it as rtf.

Or

open a doc or rtf document and leave it for a couple of hours.
After that return to the document and try editing, navigating, clicking inside the document and on the buttons, scrolling and saving. Usually libreoffice crashs in 0-10 sec after returning to the document.

I have mentioned, that the problem presists with only non odf documents.
Comment 1 Julien Nabet 2011-11-26 07:22:26 UTC
I've just created a simple ODF (odt) file then I saved in rtf, I haven't succeeded in reproducing this pb. (I'm on pc Debian testing x86-32 and use 3.4.4 from SID repository)
Could you test again with LO version 3.4.4 ? (the current version) or at least with 3.4.3 ?
And if you reproduce the pb with 3.4.4, could you attach the odt file ?
Comment 2 jevgtv 2011-11-26 07:54:08 UTC
Hello,

I am afraid I can not be useful anymore. I moved back to openoffice.org 
because of one more bug very important for me: it is impossible to 
change text background or remove highlighting, the choice of colors does 
not appear.

On 26/11/11 17:22, bugzilla-daemon@freedesktop.org wrote:
> https://bugs.freedesktop.org/show_bug.cgi?id=42902
>
> Julien Nabet<serval2412@yahoo.fr>  changed:
>
>             What    |Removed                     |Added
> ----------------------------------------------------------------------------
>                   CC|                            |serval2412@yahoo.fr
>             Keywords|                            |NEEDINFO
>
> --- Comment #1 from Julien Nabet<serval2412@yahoo.fr>  2011-11-26 07:22:26 PST ---
> I've just created a simple ODF (odt) file then I saved in rtf, I haven't
> succeeded in reproducing this pb. (I'm on pc Debian testing x86-32 and use
> 3.4.4 from SID repository)
> Could you test again with LO version 3.4.4 ? (the current version) or at least
> with 3.4.3 ?
> And if you reproduce the pb with 3.4.4, could you attach the odt file ?
>
Comment 3 Julien Nabet 2011-11-26 08:11:38 UTC
(In reply to comment #2)
> Hello,
> 
> I am afraid I can not be useful anymore. I moved back to openoffice.org 
> because of one more bug very important for me: it is impossible to 
> change text background or remove highlighting, the choice of colors does 
> not appear.
> 
Hello,

I don't if you talk about LO Writer or other things but on LO Writer 3.4.4, you can change font color, add or remove highlighting without pb.

Could you reinstall Libreoffice (even temporary) to give it a new try ?
To be sure to start with clean things, make sure you don't have a directory called .libreoffice on your home directory.

You can also connect too :  
http://webchat.freenode.net/ on channel #libreoffice
Some people can help there.
If I'm on the channel my nickname is julien2412.

Don't hesitate to take a look at the docs here :
http://www.libreoffice.org/get-help/documentation/

Julien.
PS : BTW, perhaps you should think about upgrading Ubuntu if you're still on Lucid.
Comment 4 jevgtv 2011-11-26 10:45:51 UTC
Thank you for you help,
only 3.3.2 is available for lucid from stable repository 
*/ppa:libreoffice/ppa /*
My computer is too slow with 11.10, so 10.04 is the latest, what works 
for me and my software (eg estonianidcard installer.id.ee).

On 26/11/11 18:11, bugzilla-daemon@freedesktop.org wrote:
> https://bugs.freedesktop.org/show_bug.cgi?id=42902
>
> --- Comment #3 from Julien Nabet<serval2412@yahoo.fr>  2011-11-26 08:11:38 PST ---
> (In reply to comment #2)
>> Hello,
>>
>> I am afraid I can not be useful anymore. I moved back to openoffice.org
>> because of one more bug very important for me: it is impossible to
>> change text background or remove highlighting, the choice of colors does
>> not appear.
>>
> Hello,
>
> I don't if you talk about LO Writer or other things but on LO Writer 3.4.4, you
> can change font color, add or remove highlighting without pb.
>
> Could you reinstall Libreoffice (even temporary) to give it a new try ?
> To be sure to start with clean things, make sure you don't have a directory
> called .libreoffice on your home directory.
>
> You can also connect too :
> http://webchat.freenode.net/ on channel #libreoffice
> Some people can help there.
> If I'm on the channel my nickname is julien2412.
>
> Don't hesitate to take a look at the docs here :
> http://www.libreoffice.org/get-help/documentation/
>
> Julien.
> PS : BTW, perhaps you should think about upgrading Ubuntu if you're still on
> Lucid.
>
Comment 5 jevgtv 2011-11-26 13:22:02 UTC
I have installed libreoffice 3.4.4 by downloading an archive from 
http://download.documentfoundation.org/libreoffice/stable/3.4.4/deb/x86/LibO_3.4.4_Linux_x86_install-deb_en-US.tar.gz
it does not show controls properly, the buttons and menu are showed as 
text in frame, without icons. It is difficult to find highlighting and 
background color. I will try it again later.

On 26/11/11 18:11, bugzilla-daemon@freedesktop.org wrote:
> https://bugs.freedesktop.org/show_bug.cgi?id=42902
>
> --- Comment #3 from Julien Nabet<serval2412@yahoo.fr>  2011-11-26 08:11:38 PST ---
> (In reply to comment #2)
>> Hello,
>>
>> I am afraid I can not be useful anymore. I moved back to openoffice.org
>> because of one more bug very important for me: it is impossible to
>> change text background or remove highlighting, the choice of colors does
>> not appear.
>>
> Hello,
>
> I don't if you talk about LO Writer or other things but on LO Writer 3.4.4, you
> can change font color, add or remove highlighting without pb.
>
> Could you reinstall Libreoffice (even temporary) to give it a new try ?
> To be sure to start with clean things, make sure you don't have a directory
> called .libreoffice on your home directory.
>
> You can also connect too :
> http://webchat.freenode.net/ on channel #libreoffice
> Some people can help there.
> If I'm on the channel my nickname is julien2412.
>
> Don't hesitate to take a look at the docs here :
> http://www.libreoffice.org/get-help/documentation/
>
> Julien.
> PS : BTW, perhaps you should think about upgrading Ubuntu if you're still on
> Lucid.
>
Comment 6 Julien Nabet 2011-11-26 13:44:06 UTC
Created attachment 53878 [details]
Screenshot-Untitled 1.rtf - LibreOffice Writer.png

(In reply to comment #5)
> I have installed libreoffice 3.4.4 by downloading an archive from 
> http://download.documentfoundation.org/libreoffice/stable/3.4.4/deb/x86/LibO_3.4.4_Linux_x86_install-deb_en-US.tar.gz
> it does not show controls properly, the buttons and menu are showed as 
> text in frame, without icons. It is difficult to find highlighting and 
> background color. I will try it again later.
> 
About this point, I think it would be very interesting to have a screenshot of these pbs.
I forgot to say that if you want to test new version, think about remove (or rename) your profile LO directory (~/.libreoffice).
I saw some people having pbs because of an old profile.
I don't know if you use extension, but it could be useful to test first without extension.
Comment 7 jevgtv 2011-11-27 01:25:40 UTC
the highlighting and background problems I described presist in 3.4.4 
also, please find screenshot attached. It is not possible to remove 
highlighting or change background.

The first time I started LOwriter immediatelly after installation, 
highlighting and background changind worked properly. The pb appears 
after restarting of computer.

The folder .libreoffice was removed before the new installation.

The pb with icons of controls does not appear anymore.

So LO is unstable for me and I am going to remove it. Nevertheless OOO 
crashs regularly with non-odf-s, it is sill possible to perform my job 
with it. At least highlighting works properly.

Best wishes

Jevgtv




On 26/11/11 18:11, bugzilla-daemon@freedesktop.org wrote:
> https://bugs.freedesktop.org/show_bug.cgi?id=42902
>
> --- Comment #3 from Julien Nabet<serval2412@yahoo.fr>  2011-11-26 08:11:38 PST ---
> (In reply to comment #2)
>> Hello,
>>
>> I am afraid I can not be useful anymore. I moved back to openoffice.org
>> because of one more bug very important for me: it is impossible to
>> change text background or remove highlighting, the choice of colors does
>> not appear.
>>
> Hello,
>
> I don't if you talk about LO Writer or other things but on LO Writer 3.4.4, you
> can change font color, add or remove highlighting without pb.
>
> Could you reinstall Libreoffice (even temporary) to give it a new try ?
> To be sure to start with clean things, make sure you don't have a directory
> called .libreoffice on your home directory.
>
> You can also connect too :
> http://webchat.freenode.net/ on channel #libreoffice
> Some people can help there.
> If I'm on the channel my nickname is julien2412.
>
> Don't hesitate to take a look at the docs here :
> http://www.libreoffice.org/get-help/documentation/
>
> Julien.
> PS : BTW, perhaps you should think about upgrading Ubuntu if you're still on
> Lucid.
>
Comment 8 sasha.libreoffice 2012-03-07 02:28:56 UTC
@ jevgtv
Thanks for bugreport
Please, verify if in last version of LibreOffice still reproducible
Comment 9 Florian Reisinger 2012-08-14 14:03:42 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian
Comment 10 Florian Reisinger 2012-08-14 14:04:37 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian
Comment 11 Florian Reisinger 2012-08-14 14:09:07 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian
Comment 12 Florian Reisinger 2012-08-14 14:11:08 UTC
Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian