Bug 46972 - FILEOPEN: Writer hangs when opening MS Word 97 / 2003 document with embedded pdf files.
Summary: FILEOPEN: Writer hangs when opening MS Word 97 / 2003 document with embedded ...
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: Other All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2012-03-05 04:44 UTC by Kevin Pritchard
Modified: 2013-07-08 21:22 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Kevin Pritchard 2012-03-05 04:44:21 UTC
Problem description: 
Writer hangs when opening MS Word 97 / 2003 document with embedded pdf files.

Steps to reproduce:
1. .... Open document either by double click from explorer or via file / open within LibreOffice
2. ....
3. ....

Current behavior:
File Open hangs after document conversion and displays grey screen
Expected behavior:
Open document as expected. Document will open correctly with MS Word 2003 SP3 with latest updates.

Platform (if different from the browser): 
Windows XP SP3 with latest updates.
              
Browser: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11
Comment 1 sasha.libreoffice 2012-05-30 04:27:53 UTC
Thanks for bugreport
Please, attach small document that demonstrates this problem
Comment 2 Joel Madero 2012-07-15 22:21:36 UTC
Marking as NEEDINFO until example document is provided. Thanks for reporting
Comment 3 QA Administrators 2013-05-26 22:31:55 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 4 Kevin Pritchard 2013-05-26 22:39:11 UTC
I will be out of the office until Thursday 30th May 2013
If you have any urgent requests, please e-mail help.desk@eriks.co.uk

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Comment 5 QA Administrators 2013-07-08 21:22:16 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO