Bug 48562 - CRASH when FILEOPEN any .doc
Summary: CRASH when FILEOPEN any .doc
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.2 release
Hardware: x86 (IA32) Windows (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-04-11 10:15 UTC by YuriG
Modified: 2012-05-20 21:30 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description YuriG 2012-04-11 10:15:24 UTC
Having updated to the above version, I opened three *doc files with the program crashing within 10 seconds. The program crashed even when a *doc file had been opened just for a few seconds. Reinstall did not help. The only solution -  I had to roll back to LO 3.4.3 and now everything is OK.
Comment 1 Rainer Bielefeld Retired 2012-04-27 09:27:09 UTC
I can not confirm that every.doc crashes "LibreOffice 3.5.3.2 (RC2) German UI/Locale [Build-ID: 235ab8a-3802056-4a8fed3-2d66ea8-e241b80] on German WIN7 Home Premium (64bit) 

@reporter:
Thank you for your report – unfortunately important information is missing.
May be hints on <http://wiki.documentfoundation.org/BugReport> will help you to find out what information will be useful to reproduce your problem? If you believe that that  is really sophisticated please as for Help on a user mailing list
Please:
- Write a meaningful Summary describing exactly what the problem is
- Attach a sample document (not only screenshot) or refer to an existing 
  sample document in an other Bug with a link.
- Contribute a step by step instruction containing every key press and every 
  mouse click how to reproduce your problem (due to example in Bug 43431)
– if possible contribute an instruction how to create a sample document 
  from the scratch
- add information 
  -- concerning your PC (video card, ...)
  -- concerning your OS (Version, Distribution, Language)
  -- concerning your LibO version (with Build ID if it's not a public release)
     and localization (UI language, Locale setting)
  –- Libo settings that might be related to your problems 
  -- how you launch LibO and how you opened the sample document
  -- everything else crossing your mind after you read linked texts

Even  if you can not provide all demanded information, every little new information might bring the breakthrough.

May be you can test <https://www.libreoffice.org/get-help/bug/> for submitting bug reports?
Comment 2 Julien Nabet 2012-05-06 14:06:41 UTC
Could you attach at least 1 of the documents which crash ?
It could help a lot.
Comment 3 Julien Nabet 2012-05-07 12:27:07 UTC
I tested your file and had no problem with it.

Did you install specific LO extensions ?
What java version do you use ? Have you got several Java versions installed ?
 
Did you test with a brand new LO profile ? (see http://wiki.documentfoundation.org/UserProfile)
Comment 4 Rainer Bielefeld Retired 2012-05-20 21:30:05 UTC
Closing Bug due to reporter's inactivity as WFM.

@reporter:
Please feel free to reopen this bug if you find out that the problem still exists with the current stable LibreOffice version and if you can contribute requested additional information due to <http://wiki.documentfoundation.org/BugReport> (especially BugReport Details)!