Bug 49226 - CONFIGURATION: writer crash, python related
Summary: CONFIGURATION: writer crash, python related
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
3.5.3 release
Hardware: Other All
: high major
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
: 50538 (view as bug list)
Depends on:
Blocks:
 
Reported: 2012-04-27 08:11 UTC by vwf
Modified: 2015-02-09 04:46 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


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Description vwf 2012-04-27 08:11:09 UTC
Problem description: 

Steps to reproduce:
1. click "Tools"
2. click "Extension Manager"
3. "English spelling dict..."
4. click "options"

Current behavior:
program crashes. On command line;
$ /usr/local/opt/libreoffice3.5/program/soffice.bin: symbol lookup error: /usr/local/opt/libreoffice3.5/program/../program/libpyuno.so: undefined symbol: PyUnicodeUCS2_FromUnicode

Expected behavior:
Not crashing...

Platform (if different from the browser): 
Debian Squeeze (Stable)              
Browser: Mozilla/5.0 (X11; Linux i686; rv:12.0) Gecko/20100101 Firefox/12.0 Iceweasel/12.0
Comment 1 vwf 2012-05-07 22:31:36 UTC
installed packeges:
LibO_3.5.3_Linux_x86_helppack-deb_en-GB.tar.gz
LibO_3.5.3_Linux_x86_install-deb_en-US.tar.gz
LibO_3.5.3_Linux_x86_langpack-deb_en-GB.tar.gz
Comment 2 Miriam English 2012-05-11 14:18:50 UTC
I'm new here so not sure how to report this...

I'm unable to start LibreOffice at all. Attempting to run each of sbase, scalc, sdraw, simpress, smath, soffice, swriter, or soffice.bin from a bash shell in the /opt/libreoffice3.5/program/ directory always produced the splash screen for a moment then failure with the following error printed out on the command line:

/opt/libreoffice3.5/program/soffice.bin: symbol lookup error: /opt/libreoffice3.5/program/../program/libpyuno.so: undefined symbol: PyUnicodeUCS2_FromUnicode

I'm using Puppy Linux 528 Lucid, which is a variant based on Ubuntu Lucid Lynx.

Initially installed from Puppy package:
LibreOffice-3.5.1-en_us-2.sfs

Then when it failed with that error I tried:
LibO_3.5.3_Linux_x86_install-rpm_en-US.tar.gz
LibO_3.5.3_Linux_x86_helppack-rpm_en-US.tar.gz

That failed with the same error message.
Comment 3 vwf 2012-05-11 23:35:45 UTC
The same crash when opening any ms-word document
Comment 4 Bernhard Gschaider 2012-05-22 05:15:55 UTC
Same happens to me on Centos 6.2 (the lookup-error).

The way I can usually fix this is by
export LD_LIBRARY_PATH=/opt/libreoffice3.5/program/:$LD_LIBRARY_PATH
or with
unset LD_LIBRARY_PATH

So it is a pure library-lookup-problem and only happens if the user has LD_LIBRARY_PATH set.

Would be nice if the installation was tolerant in this respect
Comment 5 Ricardo 2012-07-19 05:02:14 UTC
In potuguese(do Brazil): helo,fiz download  do LibreOffice 3,5.3 , anteriromente usava um   LibreOffice3.4   ,e a configuração da página do editor de texto não9 sei como fazer para fazer minha mnografia,MAS o mais grave agora é que após instalar e reinstalar,um só e mesmo prloblema se apresenta, não visualizo   o fundo branco do editor,esta parte  fica,eu olhando,do lado direito meio escondido,e não fica centrado por nada que já tenha eu feito,foi isso, não sei como fazer para usar meu editor de texto ou writter,do LibreOffice 3.5.5.3.Thanks,Ricardo Loureiro Junger.
Comment 6 Ricardo 2012-07-19 05:04:23 UTC
In potuguese(do Brazil): helo,fiz download  do LibreOffice 3,5.3 , anteriromente usava um   LibreOffice3.4   ,e a configuração da página do editor de texto não9 sei como fazer para fazer minha mnografia,MAS o mais grave agora é que após instalar e reinstalar,um só e mesmo prloblema se apresenta, não visualizo   o fundo branco do editor,esta parte  fica,eu olhando,do lado direito meio escondido,e não fica centrado por nada que já tenha eu feito,foi isso, não sei como fazer para usar meu editor de texto ou writter,do LibreOffice 3.5.5.3.Thanks,Ricardo Loureiro Junger. /ricardoljunger@gmail.com
Comment 7 David E Woodcock 2012-08-29 13:57:35 UTC
   After udate cannot print the correct size. drawing are all printing in the left top corner


    This is a  massive problem for us
Comment 8 bfoman (inactive) 2012-10-12 17:56:45 UTC
Seems like python configuration error. Did you try advice from comment 4?
Comment 9 Joel Madero 2013-05-30 16:17:39 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 10 Petr Mladek 2013-06-10 08:39:58 UTC
*** Bug 50538 has been marked as a duplicate of this bug. ***
Comment 11 Petr Mladek 2013-06-10 08:43:59 UTC
It seem to be related to the LD_LIBRARY_PATH setting as described in the comment #4.
Comment 12 Julien Nabet 2014-05-08 20:32:34 UTC
Any update with recent LO version (4.2.4 or 4.1.6 for example)?
Indeed, Python version has been upgraded to 3.X for quite a while.
Comment 13 Julien Nabet 2014-12-05 18:02:03 UTC
No feedback since 6 months, I put it as WFM.