Bug 55026 - CRASH on FILEOPEN particular .ods - No error message - Kernel entry in syslog
Summary: CRASH on FILEOPEN particular .ods - No error message - Kernel entry in syslog
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-09-17 16:28 UTC by Tom Thorogood
Modified: 2013-01-04 18:19 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
The file which crashes (25.25 KB, application/vnd.oasis.opendocument.spreadsheet)
2012-09-17 16:28 UTC, Tom Thorogood
Details

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Description Tom Thorogood 2012-09-17 16:28:26 UTC
Created attachment 67289 [details]
The file which crashes

The file which is crashing it is attached, and was created using LibreOffice. Never had any problems with it before. 

syslog shows: [10385.525469] soffice.bin[6211] general protection ip:7f9c423d61ba sp:7fff75538ac0 error:0 in libxolo.so[7f9c422a5000+3d4000]

This is on Ubuntu Precise. The OS is not giving me any error message so I don't have further details, but am happy to look for them in other logs if you can tell me which ones to check.

I am able to open the file in Windows using LibreOffice 3.5.
Comment 1 Tom Thorogood 2012-09-17 16:29:17 UTC
--failed to mention that the Win machine which is not having any trouble is 32-bit, although I'm not sure that's useful.
Comment 2 Rainer Bielefeld Retired 2012-09-17 17:10:21 UTC
A Problem with one document in the world with an obsolete LibO Version is not a blocker.

NOT reproducible with LibO 3.5.2.2 on Ubuntu 12.04 (Virtual Box)

@reporter:
Thank you for your report – unfortunately important information is missing.
May be hints on <http://wiki.documentfoundation.org/BugReport> will help you to find out what information will be useful to reproduce your problem? If you believe that that  is really sophisticated please as for Help on a user mailing list
Please:
- Write a meaningful Summary describing exactly what the problem is
- Contribute a document related step by step instruction containing every 
  key press and every mouse click how to reproduce your problem 
  (similar to example in Bug 43431)
– if possible contribute an instruction how to create a sample document 
  from the scratch
- add information 
  -- concerning your PC 
  -- concerning your OS (Language)
  -- concerning your LibO localization (UI language, Locale setting)
  –- Libo settings that might be related to your problems 
  -- how you launch LibO and how you opened the sample document
  –- Whether your problem persists when you renamed your user profile 
     before you launch LibO (please see
     <https://wiki.documentfoundation.org/UserProfile#User_profile_location>)
  –- If you can contribute an AOOo Issue that might be useful
  -- everything else crossing your mind after you read linked texts
     (what's special with that document? Conditional formatting?)
Comment 3 Julien Nabet 2012-09-17 20:56:30 UTC
On pc Debian x86-64 with 3.5.4.2 Debian package, I don't reproduce the problem either.

Is it the only file which crashes LO?
Did you install any specific extensions?
Did you install any specific fonts?
Can you still create brand new ods files?
Can you reproduce the problem after having renamed your LO directory profile? (see http://wiki.documentfoundation.org/UserProfile)
Could you try a newer LO version? 3.5.0 is quite old.

You can also retrieve an useful backtrace with your current LO version by following this link (http://wiki.documentfoundation.org/BugReport#How_to_get_backtrace_.28on_Linux.29)
Comment 4 Julien Nabet 2013-01-04 18:19:03 UTC
No feedback since months, put it as WFM.

Tom: don't hesitate to reopen this tracker if you reproduce this after having followed advice provided in comments.