Bug 68625 - Freezing writer program
Summary: Freezing writer program
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
4.1.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-08-27 20:01 UTC by martinandines@hotmail.com
Modified: 2014-07-08 17:17 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
attachment-19084-0.html (4.04 KB, text/html)
2013-08-30 23:47 UTC, martinandines@hotmail.com
Details
attachment-19084-1.dat (1 bytes, multipart/alternative)
2013-08-30 23:47 UTC, martinandines@hotmail.com
Details
vs.doc (69.50 KB, application/msword)
2013-08-30 23:47 UTC, martinandines@hotmail.com
Details
bt from Out of bounds substring access (7.52 KB, text/plain)
2013-09-06 04:42 UTC, Julien Nabet
Details
another bt about disposing stuff on closing Writer (7.70 KB, text/plain)
2013-09-06 04:44 UTC, Julien Nabet
Details

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Description martinandines@hotmail.com 2013-08-27 20:01:49 UTC
I just noticed this bug after the most recent update.  After about 5 or 10 minutes the cursor will start constantly blinking and the program (writer) is locked up. I can't continue to write or even use the tool bars.  I must write click to save all and then all works till next time.  

                    Martin Priddy
Comment 1 Julien Nabet 2013-08-30 05:13:34 UTC
- did you install any LO specific extensions?
- do you reproduce this with a brand new file or just with specific files? If only with specific files, could you attach the file to the bugtracker by using this link (https://bugs.freedesktop.org/attachment.cgi?bugid=68625&action=enter)?
- for the test, did you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try?
Comment 2 martinandines@hotmail.com 2013-08-30 23:47:01 UTC
Created attachment 84938 [details]
attachment-19084-0.html

Hello  bugzilla-daemon@freedesktop.org,
  I have not added any extensions.  It happens after about 5 minutes or so no matter what I am writing.  I am enclosing simple title page my daughter was trying to do for school.  After about 5 minutes or so the cursor just starts flashing and it won't stop till is either hit the close or save button between cursor flashes.  This appears to have started after the most recent update.  I am haven't done any word processing for a while because of summer so I do not no for sure but I think it stated in the passed month or so.
                      Martin Priddy
 
From: bugzilla-daemon@freedesktop.org
To: martinandines@hotmail.com
Subject: [Bug 68625] Freezing writer program
Date: Fri, 30 Aug 2013 05:13:34 +0000


    
      
    
     Julien Nabet
 changed
              bug 68625
        

             
          
            What
            Removed
            Added
          

         
           Status
           UNCONFIRMED
           
           NEEDINFO
           
         

         
           CC
           
                
           
           serval2412@yahoo.fr
           
         

         
           Ever confirmed
           
                
           
           1
           
         
      
        
            Comment # 1
              on bug 68625
              from  Julien Nabet

        - did you install any LO specific extensions?
- do you reproduce this with a brand new file or just with specific files? If
only with specific files, could you attach the file to the bugtracker by using
this link
(https://bugs.freedesktop.org/attachment.cgi?bugid=68625&action=enter)?
- for the test, did you rename your LO directory profile (see
https://wiki.documentfoundation.org/UserProfile) and give it a new try?
        
      

      
      You are receiving this mail because:
      
      
          You reported the bug.
Comment 3 martinandines@hotmail.com 2013-08-30 23:47:01 UTC
Created attachment 84939 [details]
attachment-19084-1.dat
Comment 4 martinandines@hotmail.com 2013-08-30 23:47:01 UTC
Created attachment 84940 [details]
vs.doc
Comment 5 Julien Nabet 2013-09-06 04:42:34 UTC
Created attachment 85301 [details]
bt from Out of bounds substring access

On pc Debian x86-64 with master sources updated today, I had an "Out of bounds substring access".
I don't know if it could explain the problem encountered.
Comment 6 Julien Nabet 2013-09-06 04:44:57 UTC
Created attachment 85302 [details]
another bt about disposing stuff on closing Writer

Again, I don't know if it's related but perhaps it might be interesting.
Comment 7 Julien Nabet 2013-09-06 04:46:44 UTC
Cédric/Michael: I haven't reproduced the case but I attached 2 bts, one is about "Out of bounds substring access".
Would one of you have some time to take a look?
Comment 8 tommy27 2013-09-10 05:33:15 UTC
@martinandines
does your bug happen just with the attached vs.doc document or with any Writer file?
Comment 9 martinandines@hotmail.com 2013-09-11 19:59:03 UTC
Hello to whom it may concern,
     This happens with any writer document.  It happens in .doc files. I haven't tried it in other Libreoffice programs.  I am not a programmer so I am reporting it.  If this is the wrong place to report this just let me know.

                   Martin

From: bugzilla-daemon@freedesktop.org
To: martinandines@hotmail.com
Subject: [Bug 68625] Freezing writer program
Date: Tue, 10 Sep 2013 05:33:15 +0000


    
      
    
     tommy27
 changed
              bug 68625
        

             
          
            What
            Removed
            Added
          

         
           CC
           
                
           
           barta@quipo.it
           
         
      
        

            Comment # 8
              on bug 68625
              from  tommy27

        @martinandines
does your bug happen just with the attached vs.doc document or with any Writer
file?
        
      

      
      You are receiving this mail because:
      
      
          You reported the bug.
Comment 10 Julien Nabet 2013-09-11 20:09:52 UTC
martinandines: please don't answer from your mailer but by using this link
https://bugs.freedesktop.org/show_bug.cgi?id=68625#
Comment 11 tommy27 2013-09-12 05:00:54 UTC
(In reply to comment #9)
> Hello to whom it may concern,
>      This happens with any writer document.  It happens in .doc files. 

do you mean it happens just with .doc files or even with .odt file?

have you tried resetting your user profile? (see instructions here: https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile )
Comment 12 tommy27 2013-11-23 04:08:36 UTC
I change status to NEEDINFO waiting for user feedback at Comment 11
Comment 13 QA Administrators 2014-06-01 21:30:07 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 14 QA Administrators 2014-07-08 17:17:52 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO