Created attachment 88385 [details] clip of error dialogue box Problem description: see clip. Click on Don't reopen or reopen, but they don't work. This prevents any use of LO. I'm uptodate but not sure of the actual release version as I can't get to 'About Libreoffice' Steps to reproduce: 1. ....had a kernel crash, on restart LO bust when trying to recover file 2. ....log attached below 3. .... Current behaviour: can't get past error box (so see version or to quit) Need to FORCE to get out. Expected behaviour: Process: soffice [236] Path: /Applications/LibreOffice.app/Contents/MacOS/soffice Identifier: org.libreoffice.script Version: 4.1.1.2 (???) Code Type: X86 (Native) Parent Process: launchd [215] Responsible: soffice [236] User ID: 502 Date/Time: 2013-10-28 23:31:14.928 +1300 OS Version: Mac OS X 10.9 (13A603) Report Version: 11 Anonymous UUID: 4A985512-27EC-A3BA-A26B-60CAB9E8E3B4 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000 VM Regions Near 0: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/LibreOffice.app/Contents/MacOS/soffice __TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/LibreOffice.app/Contents/MacOS/soffice Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libvcllo.dylib 0x01a9e38c -[VCL_NSApplication applicationShouldTerminate:] + 28 1 com.apple.AppKit 0x95dafa72 -[NSApplication _docController:shouldTerminate:] + 83 2 com.apple.AppKit 0x95daf964 __91-[NSDocumentController(NSInternal) _closeAllDocumentsWithDelegate:shouldTerminateSelector:]_block_invoke + 140 3 com.apple.AppKit 0x95daf670 -[NSDocumentController(NSInternal) _closeAllDocumentsWithDelegate:shouldTerminateSelector:] + 1304 4 com.apple.AppKit 0x95daf11b -[NSDocumentController(NSInternal) __closeAllDocumentsWithDelegate:shouldTerminateSelector:] + 266 5 com.apple.AppKit 0x95daedb3 -[NSApplication _shouldTerminate] + 760 6 com.apple.AppKit 0x95df4171 -[NSApplication(NSAppleEventHandling) _handleAEQuit] + 453 7 com.apple.AppKit 0x95a30785 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 521 8 libobjc.A.dylib 0x95111304 -[NSObject performSelector:withObject:withObject:] + 77 9 com.apple.Foundation 0x9afa23fa __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 121 10 com.apple.Foundation 0x9afa1f31 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430 11 com.apple.Foundation 0x9afa1d3b _NSAppleEventManagerGenericHandler + 218 12 com.apple.AE 0x98056b15 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 387 13 com.apple.AE 0x98025ed6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44 14 com.apple.AE 0x98025dce aeProcessAppleEvent + 318 15 com.apple.HIToolbox 0x9165a7c1 AEProcessAppleEvent + 55 16 com.apple.AppKit 0x95a2c3a8 _DPSNextEvent + 1089 17 com.apple.AppKit 0x95a2bad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119 18 com.apple.AppKit 0x95a1e35c -[NSApplication run] + 727 19 com.apple.AppKit 0x95a071f8 NSApplicationMain + 1165 20 libvcllo.dylib 0x01a622e7 ImplSVMainHook(int*) + 343 21 libvcllo.dylib 0x0172a22a SVMain() + 26 22 libsofficeapp.dylib 0x0009d765 soffice_main + 325 23 org.libreoffice.script 0x00001f4e main + 30 24 org.libreoffice.script 0x00001f25 start + 53 Thread 1: 0 libsystem_kernel.dylib 0x989b77ca __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x98a89d1d _pthread_cond_wait + 728 2 libsystem_pthread.dylib 0x98a8bc25 pthread_cond_timedwait$UNIX2003 + 71 3 libuno_sal.dylib.3 0x000149bb rtl_cache_wsupdate_all(void*) + 251 4 libsystem_pthread.dylib 0x98a875fb _pthread_body + 144 5 libsystem_pthread.dylib 0x98a87485 _pthread_start + 130 6 libsystem_pthread.dylib 0x98a8ccf2 thread_start + 34 Thread 2: 0 libsystem_kernel.dylib 0x989b8046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x98a88dcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x98a8ccce start_wqthread + 30 Thread 3:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x989b8992 kevent64 + 10 1 libdispatch.dylib 0x9160b8bd _dispatch_mgr_invoke + 238 2 libdispatch.dylib 0x9160b556 _dispatch_mgr_thread + 52 Thread 4: 0 libsystem_kernel.dylib 0x989b8046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x98a88dcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x98a8ccce start_wqthread + 30 Thread 5: 0 libsystem_kernel.dylib 0x989b8046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x98a88dcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x98a8ccce start_wqthread + 30 Thread 6: 0 libsystem_kernel.dylib 0x989b2f7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x989b216c mach_msg + 68 2 com.apple.CoreFoundation 0x92b0bf69 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x92b0b541 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x92b0ad5a CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x92b0abbb CFRunLoopRunInMode + 123 6 com.apple.AppKit 0x95bd5f18 _NSEventThread + 283 7 libsystem_pthread.dylib 0x98a875fb _pthread_body + 144 8 libsystem_pthread.dylib 0x98a87485 _pthread_start + 130 9 libsystem_pthread.dylib 0x98a8ccf2 thread_start + 34 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x01a9e37e ecx: 0x964c4d40 edx: 0x00000000 edi: 0x95dafa2c esi: 0x01bd92d8 ebp: 0xbfffebb8 esp: 0xbfffeb70 ss: 0x00000023 efl: 0x00010282 eip: 0x01a9e38c cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x00000000 Logical CPU: 2 Error Code: 0x00000004 Trap Number: 14 Binary Images: 0x1000 - 0x1ff7 +org.libreoffice.script (4.1.1.2 - ???) <7063B240-8402-F175-FA30-FCCBBAE4F702> /Applications/LibreOffice.app/Contents/MacOS/soffice 0x5000 - 0x42ff7 +libuno_sal.dylib.3 (0) <28B6C94E-7ACF-7B46-661B-99A0FB93EF20> /Applications/LibreOffice.app/Contents/ure-link/lib/libuno_sal.dylib.3 0x5e000 - 0xceff7 +libsofficeapp.dylib (0) <E7D32E64-41F8-FEA5-1CF5-BDD6EA73AD91> /Applications/LibreOffice.app/Contents/MacOS/libsofficeapp.dylib 0xf8000 - 0x221ff7 +libcomphelper.dylib (0) <E3FEDA2D-BA45-5FEA-F591-AEC7085F234B> /Applications/LibreOffice.app/Contents/MacOS/libcomphelper.dylib 0x2e1000 - 0x30ffe7 +libuno_cppu.dylib.3 (0) <49F2A085-B9FB-CD7A-FA93-D61CA47D78C6> /Applications/LibreOffice.app/Contents/ure-link/lib/libuno_cppu.dylib.3 0x31d000 - 0x3f3feb +libuno_cppuhelpergcc3.dylib.3 (0) <E3B36958-FD99-6E20-7881-515404BB2CC9> /Applications/LibreOffice.app/Contents/ure-link/lib/libuno_cppuhelpergcc3.dylib.3 0x46d000 - 0x496fff +libdeploymentmisclo.dylib (0) <3BD72668-E5D7-9BA8-8A35-208C9BD5DE02> /Applications/LibreOffice.app/Contents/MacOS/libdeploymentmisclo.dylib 0x4ad000 - 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0x155efeb +libucbhelper.dylib (0) <789425E1-1A1A-FAC1-F506-5FA3A098E8E4> /Applications/LibreOffice.app/Contents/MacOS/libucbhelper.dylib 0x159a000 - 0x169cff7 +libutllo.dylib (0) <3C1EFD51-A10F-3115-26B1-4FA4FE305C6A> /Applications/LibreOffice.app/Contents/MacOS/libutllo.dylib 0x170b000 - 0x1bbffef +libvcllo.dylib (0) <AD7C30AC-F867-6C15-0F93-39140ED438E1> /Applications/LibreOffice.app/Contents/MacOS/libvcllo.dylib 0x1d34000 - 0x1e46ffb +libicuuc.dylib.51 (51.1) <098EE8FF-1E64-840D-63BE-822C733EA592> /Applications/LibreOffice.app/Contents/MacOS/libicuuc.dylib.51 0x1e98000 - 0x33dfff7 +libicudata.dylib.51 (51.1) <41B482A1-9D85-40E9-B442-BC59EBCD8A9B> /Applications/LibreOffice.app/Contents/MacOS/libicudata.dylib.51 0x33e1000 - 0x33f7ff3 +libreg.dylib (0) <D6DACB83-2D3C-19A0-354D-4F081440DBA4> /Applications/LibreOffice.app/Contents/ure-link/lib/libreg.dylib 0x33ff000 - 0x3427ff7 +libunoidl.dylib (0) <A0A226D1-B811-D42C-4ED3-2D303DF1263E> /Applications/LibreOffice.app/Contents/ure-link/lib/libunoidl.dylib 0x3430000 - 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0x47a2fff +com.unsanity.smartcrashreports (Smart Crash Reports version 1.5 - 1.5) <7E3E7D42-BB62-6D09-E262-0140BA963851> /Library/InputManagers/*/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports 0x47bc000 - 0x47e1ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls 0x7f76000 - 0x7f81ffa com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore 0x8fe9d000 - 0x8fecf417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld 0x90008000 - 0x90114fff com.apple.ImageIO.framework (3.3.0 - 1038) <0B4A6607-9FBC-3A6C-984A-0542DE8385FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x90165000 - 0x901daff1 com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x9023a000 - 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ash: for the test, could you rename your LO directory profile and give it a new try? (see https://wiki.documentfoundation.org/UserProfile). BTW, LO 4.1.3 has been released.
thank you Julien and greetings from New Zealand, this generated a new ‘4’ folder but problem still exists have just installed 4.1.3 It allowed me to recover one document and I opted no. Then it appeared to load normally and I selected Text. But, It immediately crashed; loaded again and after a few minutes still ok. thanks Ash On 3/11/2013, at 10:22 pm, bugzilla-daemon@freedesktop.org wrote: > Julien Nabet changed bug 71070 > What Removed Added > Status UNCONFIRMED NEEDINFO > CC serval2412@yahoo.fr > Ever confirmed 1 > > Comment # 1 on bug 71070 from Julien Nabet > ash: for the test, could you rename your LO directory profile and give it a new > try? (see https://wiki.documentfoundation.org/UserProfile). BTW, LO 4.1.3 has > been released. > > You are receiving this mail because: > You reported the bug.
Ash: thank you for your feedback. I'm not sure, is it ok now or is it still crashing? If it's still crashing, is it specific to a file? If yes, please attach the file by using this link: https://bugs.freedesktop.org/attachment.cgi?bugid=71070&action=enter (don't forget to remove any confidential/private part on it since once attached to the bugtracker, it'll be public)
thank you, as yet no more crashes On 4/11/2013, at 7:31 pm, bugzilla-daemon@freedesktop.org wrote: > > Comment # 3 on bug 71070 from Julien Nabet > Ash: thank you for your feedback. > I'm not sure, is it ok now or is it still crashing? > If it's still crashing, is it specific to a file? > If yes, please attach the file by using this link: > https://bugs.freedesktop.org/attachment.cgi?bugid=71070&action=enter > (don't forget to remove any confidential/private part on it since once attached > to the bugtracker, it'll be public) > > You are receiving this mail because: > You reported the bug.
Ash: thank you again for your feedback! :-) So I put it as WFM.
Migrating Whiteboard tags to Keywords: (possibleRegression) [NinjaEdit]