Bug 75855 - Application menus sometimes corrupted, followed by crash
Summary: Application menus sometimes corrupted, followed by crash
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
4.2.1.1 release
Hardware: x86-64 (AMD64) Windows (All)
: low minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-03-06 21:40 UTC by eomanis
Modified: 2015-01-24 13:48 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Screenshot of the corrupted application menus from Calc (26.79 KB, image/png)
2014-03-06 21:40 UTC, eomanis
Details
Screenshot of the corrupted application menus from Calc (Try #2) (26.79 KB, image/png)
2014-03-06 21:45 UTC, eomanis
Details

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Description eomanis 2014-03-06 21:40:28 UTC
Created attachment 95247 [details]
Screenshot of the corrupted application menus from Calc

Sometimes, maybe every other day, LibreOffice's application menus fail to be rendered correctly after e.g. opening a new file or just window.
See the attachment for an idea how it looks.

If one continues to interact with the broken menus, LibreOffice will usually crash in a matter of seconds and display the Document Recovery dialog.

LibreOffice 4.2.2.1 release on Windows 7 x64 Professional

The computer is a dual-monitor setup, with the primary monitor on the left, from whose top-level corner the attached screenshot was taken when LibreOffice Calc was maximized there.
The top border of the 2nd monitor is slightly lower than the top border of the primary monitor.
Maybe this monitor setup is of significance.
Comment 1 eomanis 2014-03-06 21:45:38 UTC
Created attachment 95251 [details]
Screenshot of the corrupted application menus from Calc (Try #2)

Huh, the original screenshot image was uploaded as text/plain, sorry about that
Comment 2 Joel Madero 2014-03-06 22:50:04 UTC
Can you provide a trace for us? It's really hard for us to replicate these kinds of issues so getting a backtrace is usually needed.

https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Comment 3 m_a_riosv 2014-03-07 00:08:21 UTC
Please @eomanis, maybe resetting the user profile could help. Sometimes strange issues are solved.
https://wiki.documentfoundation.org/UserProfile
Comment 4 eomanis 2014-03-07 17:19:41 UTC
@ Comment 3 / m.a.riosv:
When I switched to LibreOffice 4.2.0 I dumped my old 4.1-and-before profile, so since the profile has only be "touched" by LibO 4.2.0 and 4.2.1 any kind of weird-old-data-in-profile issue seems somewhat unlikely.
Anyhow, I think that updating from 4.2.0 to 4.2.1 should not break a user profile in any case, and if it does, it may be considered a bug that should be examined, even if it works correctly again if I wipe my profile.
Therefore I'll keep the profile for now, also to aid in getting a trace.

@ Comment 2 / Joel Madero:
I will try to get a trace.
It might take a while to get one, because
 a) this is only my PC at work and I don't have Windows 7 at home anywhere, and
 b) this bug is not readily reproducible for me.
So the soonest I can have a trace ready, with some luck, is some time next week.
Comment 5 eomanis 2014-03-19 23:01:56 UTC
I have had WindDbg attached to LibreOffice during the whole time since my last post, but I haven't been able to reproduce and catch this issue.

For now I'm marking this issue as RESOLVED-INVALID so it doesn't clutter up the list of more important stuff.

I'll keep debugging, and if I do happen to get a trace of this I suppose I can re-open this bug report.
Comment 6 m_a_riosv 2014-03-20 00:52:32 UTC
@eomanis, thanks for the effort.