Bug 79102 - EDITING: Nearly constant hanging
Summary: EDITING: Nearly constant hanging
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.2.4.2 release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard: BSA
Keywords:
Depends on:
Blocks:
 
Reported: 2014-05-23 05:38 UTC by r.ha
Modified: 2015-01-11 17:07 UTC (History)
1 user (show)

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Description r.ha 2014-05-23 05:38:10 UTC
OS X 10.9.2.  Since upgrading from 4.0.something to 4.2.4, it seems I can seldom go as long as 7 minutes without LibreOffice Writer hanging (my record is perhaps 20 minutes).   It is always the case that Force Quit does not recognize LibreOffice as nonresponsive, but it is unresponsive to all keystrokes, all cursor movements, all trackball gestures, and remains unresponsive for several minutes.  I've waited past the autobackup time, and when I go back in, sure enough, it didn't autosave or autobackup.
  The list of last things I was doing when it hung is widely varied:  typing; saving (previously saved document or first time saving), changing font or font size, hitting ctrl-z, choosing an auto-correct on a misspelled word, selecting an outline format, removing italics...  I'm tempted to try to get into the habit of following every keystroke with Command-s, except that this keystroke has also been the last thing I did when it hung.  With this varied list, I don't know what further documentation might help.  I don't see anything I can do in Writer that I feel is safe from hanging.
  I was so glad when I was told about LibreOffice, so eager to get Microsoft even further out of my life, but now, I'm either going to go back to a previous version, or just give it up altogether.

              
Operating System: Mac OS X
Version: 4.2.4.2 release
Comment 1 tommy27 2014-05-23 05:52:59 UTC
never had that issue with the same LibO version. I suspect corruption of user profile

try resetting the user profile and see if it solves your issue:
https://wiki.documentfoundation.org/UserProfile

I set status to NEEDINFO waiting for feedback.
Comment 2 QA Administrators 2015-01-10 18:07:05 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

Message generated on: 10/01/2015
Comment 3 r.ha 2015-01-11 16:04:01 UTC
I replaced the user profile with a new one, renaming the old one.  I haven't had a lot of trouble with hanging since, but I've become skittish enough about Libre Office  that I haven't systematically tested with the new user profile, nor have I tried replacing files one-by-one to see where the problems lie.
Comment 4 tommy27 2015-01-11 17:07:44 UTC
ncie to hear that now it's working
so the issue was due to corrupted user profile.

correct status is WORKSFORME
FIXED is used when a developer submits a patch to fix the code