Bug 91968 - Black srcreen, reboot required
Summary: Black srcreen, reboot required
Status: CLOSED FIXED
Alias: None
Product: DRI
Classification: Unclassified
Component: DRM/Intel (show other bugs)
Version: XOrg git
Hardware: x86-64 (AMD64) Linux (All)
: medium critical
Assignee: Intel GFX Bugs mailing list
QA Contact: Intel GFX Bugs mailing list
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-09-10 23:16 UTC by chris_saam
Modified: 2017-07-24 22:45 UTC (History)
1 user (show)

See Also:
i915 platform: I965GM
i915 features: display/backlight


Attachments
log files and system tool dumps (109.45 KB, text/plain)
2015-09-10 23:16 UTC, chris_saam
no flags Details
archive of system tool dumps and log files (220.95 KB, application/zip)
2015-09-10 23:23 UTC, chris_saam
no flags Details

Description chris_saam 2015-09-10 23:16:03 UTC
Created attachment 118196 [details]
log files and system tool dumps

Screen goes black (backlight switches off), doesn't come back.

Steps to reproduce:

1) in Chromium open website:
https://www.google.ie/flights/#search;f=DUB;t=IXZ;d=2015-12-17;r=2016-01-15;q=flight+dublin+port+blair
2) click on any of the shown flights, the list begins to unfold, rendering halts, screen goes black

Reproducibility: worked 5 times in a row with reboots in between blackouts. At attempt 6 used "Alt Gr+SysRq+k" to kill X, display came back. Strangely since using "Alt Gr+SysRq+k" problem is not reproducible any more. However key combination did not kill X, all applications remained open.

System info:

uname -a
Linux bunny 3.13.0-61-generic #100~precise1-Ubuntu SMP Wed Jul 29 12:06:40 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

uname -m
x86_64

cat /etc/lsb-release 
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"

dpkg -l chromium-browser
Gewünscht=Unbekannt/Installieren/R=Entfernen/P=Vollständig Löschen/Halten
| Status=Nicht/Installiert/Config/U=Entpackt/halb konFiguriert/
         Halb installiert/Trigger erWartet/Trigger anhängig
|/ Fehler?=(kein)/R=Neuinstallation notwendig (Status, Fehler: GROSS=schlecht)
||/ Name                          Version                       Beschreibung
+++-=============================-=============================-==========================================================================
ii  chromium-browser              37.0.2062.120-0ubuntu0.12.04. Chromium browser


lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 03)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondary) (rev 03)
00:1a.0 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.7 USB controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 03)
00:1d.0 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HM (ICH8M) LPC Interface Controller (rev 03)
00:1f.2 IDE interface: Intel Corporation 82801HM/HEM (ICH8M/ICH8M-E) SATA Controller [IDE mode] (rev 03)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 03)
01:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection (rev 02)
02:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8055 PCI-E Gigabit Ethernet Controller (rev 12)

Also see attached zip archive of relevant log file(s) extracts and system tool dumps.
Comment 1 chris_saam 2015-09-10 23:23:17 UTC
Created attachment 118197 [details]
archive of system tool dumps and log files
Comment 2 Jani Nikula 2016-09-20 09:40:07 UTC
Sorry for ignoring the bug. You're running a pretty old kernel, and it's really not about backlight either.

I'm presuming we've fixed the issue by now. Please upgrade your kernel (to at least v4.7) and reopen if the problem persists.


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