Bug 95300 - [SKL GT3e] Screen goes blank and computer crashes hard when RC6 is enabled
Summary: [SKL GT3e] Screen goes blank and computer crashes hard when RC6 is enabled
Status: CLOSED WORKSFORME
Alias: None
Product: DRI
Classification: Unclassified
Component: DRM/Intel (show other bugs)
Version: unspecified
Hardware: Other All
: medium normal
Assignee: Intel GFX Bugs mailing list
QA Contact: Intel GFX Bugs mailing list
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-05-06 16:50 UTC by Thiago Macieira
Modified: 2017-03-08 12:41 UTC (History)
1 user (show)

See Also:
i915 platform: SKL
i915 features: power/GT


Attachments

Description Thiago Macieira 2016-05-06 16:50:12 UTC
On the Dell XPS 13 9350 Developer Edition[1] model, I've been experiencing random system-wide hard crashes that bring the entire machine down. Symptoms:

 * screen goes blank
 * screen does NOT turn off
 * keyboard backlight still works and reacts to keypresses
 * caps lock LED does not respond, SysRq rebooting does not respond
 * network connectivity stops (no ping reply)

I don't have a crash log, since the machine goes down before anything gets logged (if anything gets logged). I tried to dmesg -w | netcat to another machine and nothing is received.

I have almost reliably reproduced the issue like this:
 1) open chromium
 2) go to http://speedtest.xfinity.com

When i915.enable_rc6=0, the problem apparently disappears (still running more extensively to be sure).

Tested with:
 4.5.0
 4.6.0-rc5
 4.6.0-rc6
 4.6.0-rc6 drm-intel-nightly (871c895)

Running 64-bit, OpenSUSE Tumbleweed, connected to the internal display panel only (eDP). I have the latest firmwares.

SKL i7-6560U, graphics is 8086:1926 (glxinfo reports "MESA DRI Intel(R) Iris Graphics 540 (Skylake GT3e)").

[1] http://www.dell.com/us/business/p/xps-13-9350-laptop-ubuntu/pd
Comment 1 Jari Tahvanainen 2017-03-08 09:40:41 UTC
Thiago - I'm really sorry about this long time until getting back to you. Do you still have this problem with the latest kernel(s), preferable generated from drm-tip? And with the new data please provide also full dmesg (add drm.debug=0x1e log_buf_len=1M to your kernel command line). 
Since your problem seems to disappear with i915.enable_rc6=0, that might indicate that this bug is duplicate of Bug 94161, problem being that it was marked as fixed by commit done on April 4, 2016.... so I did not mark this as duplicate, at least not before getting more info from you.
Comment 2 Thiago Macieira 2017-03-08 12:21:13 UTC
No, this problem is gone. Most of the issues I had with the GPU were solved in the 4.6.x patch series.

There are still some problems relating to DP-MST and USB-C, but they're not this bug.
Comment 3 yann 2017-03-08 12:41:54 UTC
(In reply to Thiago Macieira from comment #2)
> No, this problem is gone. Most of the issues I had with the GPU were solved
> in the 4.6.x patch series.
> 
> There are still some problems relating to DP-MST and USB-C, but they're not
> this bug.

Thanks Thiago for this feedback


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