Bug 96890 - Failed to authenticate on Ubuntu 16.04
Summary: Failed to authenticate on Ubuntu 16.04
Alias: None
Product: Telepathy
Classification: Unclassified
Component: gabble (show other bugs)
Version: unspecified
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Telepathy bugs list
QA Contact: Telepathy bugs list
Depends on:
Reported: 2016-07-11 06:56 UTC by Alexey Vaganov
Modified: 2016-07-15 07:44 UTC (History)
0 users

See Also:
i915 platform:
i915 features:

empathy-debugger log (167.00 KB, text/x-log)
2016-07-15 07:44 UTC, Alexey Vaganov

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Description Alexey Vaganov 2016-07-11 06:56:34 UTC
Certain account (sitehelp.im) is failing to authenticate on Ubuntu 16.04.
Same account can authenticate in Psi+.
Jul 11 11:34:01 poofeg-hp org.freedesktop.Telepathy.Client.Empathy.Auth[1475]: (empathy-auth-client:23506): GLib-CRITICAL **: g_variant_unref: assertion 'value != NULL' failed
Comment 1 diane 2016-07-11 16:34:33 UTC
Could we get more detailed logs?

I'd like to see empathy-debugger logs with just the problematic  account on (and everything else off.)

Also it'd be useful to get a backtrace.

the easiest is probably:

gdb /usr/lib/telepathy/telepathy-gabble

(get it to crash)

thread apply all bt full
Comment 2 George Kiagiadakis 2016-07-13 09:53:20 UTC
The error in the pasted log line comes from empathy, not telepathy-gabble. Could be an empathy bug...
Comment 3 Alexey Vaganov 2016-07-15 07:44:38 UTC
Created attachment 125082 [details]
empathy-debugger log

telepathy-gabble not crashes.
empathy-debugger log in attachment.

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