Bug 99664 - Device 'DIALOGUE INC PenMount USB' does not meet tablet criteria. Ignoring this device
Summary: Device 'DIALOGUE INC PenMount USB' does not meet tablet criteria. Ignoring th...
Status: RESOLVED NOTOURBUG
Alias: None
Product: Wayland
Classification: Unclassified
Component: libinput (show other bugs)
Version: unspecified
Hardware: x86 (IA32) Linux (All)
: medium normal
Assignee: Wayland bug list
QA Contact:
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-02-03 12:09 UTC by crankshaft
Modified: 2017-03-27 00:02 UTC (History)
2 users (show)

See Also:
i915 platform:
i915 features:


Attachments
attachment-21236-0.html (2.38 KB, text/html)
2017-02-15 03:46 UTC, crankshaft
Details
evemu-record /dev/input/by-id/usb-WALTOP_International_Corp._Slim_Tablet-event-mouse evemu.log (184.69 KB, text/plain)
2017-03-24 02:22 UTC, Anthony Parsons
Details

Description crankshaft 2017-02-03 12:09:05 UTC
Arch Linux 4.4.46-1-lts
X.Org X Server 1.19.1

I have been using the same installation / touch screen for several years, it all worked fine until today !
I decided to do a fresh install and now X11 refuses to use the touch screen:

(EE) libinput bug: Device 'DIALOGUE INC PenMount USB' does not meet tablet criteria. Ignoring this device.

I have googled this and found several reports on other O/S but no real answers.
Comment 1 Anthony Parsons 2017-02-04 03:33:36 UTC
I'm getting the same with a different tablet, after upgrading from libinput 1.5.3 to 1.6.0:

~ # libinput-debug-events
libinput error: libinput bug: Device 'WALTOP International Corp. Slim Tablet' does not meet tablet criteria. Ignoring this device.
-event1   DEVICE_ADDED     Power Button                      seat0 default group1  cap:k
-event0   DEVICE_ADDED     Power Button                      seat0 default group2  cap:k
-event2   DEVICE_ADDED     Microsoft Natural® Ergonomic Keyboard 4000 seat0 default group3  cap:k
-event3   DEVICE_ADDED     Microsoft Natural® Ergonomic Keyboard 4000 seat0 default group3  cap:kp scroll-nat
-event4   DEVICE_ADDED     Microsoft Microsoft 5-Button Mouse with IntelliEye(TM) seat0 default group4  cap:p left scroll-nat scroll-button
(moving pen around here)
-event2   KEYBOARD_KEY     +24.79s      KEY_LEFTCTRL (29) pressed
 event2   KEYBOARD_KEY     +24.93s      KEY_C (46) pressed
^C

After downgrading to libinput 1.5.4 and replugging the tablet, it fills the screen with axis/pressure events again as expected.

USB ID is 172f:0031, kernel driver is hid_waltop.
Comment 2 Peter Hutterer 2017-02-07 00:34:26 UTC
I need an evemu-record output from the device please, thanks.
Comment 3 Peter Hutterer 2017-02-13 23:29:58 UTC
ping?
Comment 4 crankshaft 2017-02-15 03:46:55 UTC
Created attachment 129618 [details]
attachment-21236-0.html

Hi;

Sorry, but this test environment is no longer available.

I needed to do a fresh install of ARCH LINUX on a industrial Touch Panel 
that we have deployed across several countries for the last 7 years, but 
not having touch capability on the fresh install was a show-stopper.

I waited for a few days, but your response came a little too late, as 
this is a live production device that is used in an industrial 
environment, and I could not wait any longer.

But the previous versions of the driver has worked flawlessly for over 7 
years and survived numerous updates usually every 3 months, it's only 
the latest that seems to have killed it for me.

Sorry  & Thanks


On 14/2/17 7:29 am, bugzilla-daemon@freedesktop.org wrote:
>
> *Comment # 3 <https://bugs.freedesktop.org/show_bug.cgi?id=99664#c3> 
> on bug 99664 <https://bugs.freedesktop.org/show_bug.cgi?id=99664> from 
> Peter Hutterer <mailto:peter.hutterer@who-t.net> *
> ping?
> ------------------------------------------------------------------------
> You are receiving this mail because:
>
>   * You reported the bug.
>
Comment 5 Peter Hutterer 2017-02-15 04:02:08 UTC
ok, closing the bug, there's no way I can debug this based on the information you've given me.

Arch recently switched to the xorg-x11-drv-libinput driver as default X driver and that driver has more stringent requirements on tablets. I recommend uninstalling that one, that will return you to the previous evdev driver and things should work as before.
Comment 6 Anthony Parsons 2017-03-24 02:22:43 UTC
Created attachment 130409 [details]
evemu-record /dev/input/by-id/usb-WALTOP_International_Corp._Slim_Tablet-event-mouse evemu.log

(In reply to Peter Hutterer from comment #2)
> I need an evemu-record output from the device please, thanks.

Sorry for not replying, hadn't added myself to CC. Here's one for my tablet.
Comment 7 Peter Hutterer 2017-03-24 04:18:10 UTC
this tablet needs a hwdb override, it doesn't provide resolution so libinput rejects it. locate 60-evdev.hwdb on your machine and read the instructions at the top, you need to set the resolution for axes 0 and 1 (ABS_X and ABS_Y) so that the axis range reflects the physical size of the touchpad. A match key in the evdev:input:b0003... form should work, just replace vendor and product with the waltop's. Please try fixing this yourself, let me know if you get stuck though.
Comment 8 Anthony Parsons 2017-03-24 19:50:51 UTC
(In reply to Peter Hutterer from comment #7)

I'm not having much success despite following those instructions to the letter. Here's the contents of my /etc/udev/hwdb.d/61-evdev-local.hwdb:

evdev:input:b0003v172fp0031*
 EVDEV_ABS_00=::400
 EVDEV_ABS_01=::400
## Also tried these, didn't work:
#evdev:name:WALTOP International Corp. Slim Tablet
#evdev:input:*v172fp0031*
# EVDEV_ABS_00=0:10000:400
# EVDEV_ABS_01=0:6250:400

I've done udevadm hwdb --update/udevadm trigger, and I've restarted udevd and replugged the tablet a few times to make sure. I've verified udev does read that file, since it complains if I deliberately put syntax errors in and I can see hwdb.bin's timestamp updating. But it doesn't seem to be sticking at all, evemu-record still shows the resolution values set to 0 and libinput still refuses to believe it's a tablet.


I don't know if I'm making a glaringly obvious mistake somewhere, but just in case here's the udevadm info output too:

P: /devices/pci0000:00/0000:00:13.0/usb5/5-1/5-1:1.0/0003:172F:0031.000F/input/input17/event5
N: input/event5
S: input/by-id/usb-WALTOP_International_Corp._Slim_Tablet-event-mouse
S: input/by-path/pci-0000:00:13.0-usb-0:1:1.0-event-mouse
E: DEVLINKS=/dev/input/by-id/usb-WALTOP_International_Corp._Slim_Tablet-event-mouse /dev/input/by-path/pci-0000:00:13.0-usb-0:1:1.0-event-mouse
E: DEVNAME=/dev/input/event5
E: DEVPATH=/devices/pci0000:00/0000:00:13.0/usb5/5-1/5-1:1.0/0003:172F:0031.000F/input/input17/event5
E: ID_BUS=usb
E: ID_INPUT=1
E: ID_INPUT_MOUSE=1
E: ID_INPUT_TABLET=1
E: ID_MODEL=Slim_Tablet
E: ID_MODEL_ENC=Slim\x20Tablet
E: ID_MODEL_ID=0031
E: ID_PATH=pci-0000:00:13.0-usb-0:1:1.0
E: ID_PATH_TAG=pci-0000_00_13_0-usb-0_1_1_0
E: ID_REVISION=0102
E: ID_SERIAL=WALTOP_International_Corp._Slim_Tablet
E: ID_TYPE=hid
E: ID_USB_DRIVER=usbhid
E: ID_USB_INTERFACES=:030000:
E: ID_USB_INTERFACE_NUM=00
E: ID_VENDOR=WALTOP_International_Corp.
E: ID_VENDOR_ENC=WALTOP\x20International\x20Corp.
E: ID_VENDOR_ID=172f
E: LIBINPUT_DEVICE_GROUP=3/172f/31/110:usb-0000:00:13.0-1
E: MAJOR=13
E: MINOR=69
E: SUBSYSTEM=input
E: USEC_INITIALIZED=58642072685
Comment 9 Peter Hutterer 2017-03-24 21:01:25 UTC
> I'm not having much success despite following those instructions to the letter.
> Here's the contents of my /etc/udev/hwdb.d/61-evdev-local.hwdb:
> 
> evdev:input:b0003v172fp0031*

immediate issue I see here: the hex codes must be uppercase, so 
 evdev:input:b0003v172Fp0031*
Comment 10 Anthony Parsons 2017-03-24 21:05:23 UTC
(In reply to Peter Hutterer from comment #9)
> > I'm not having much success despite following those instructions to the letter.
> > Here's the contents of my /etc/udev/hwdb.d/61-evdev-local.hwdb:
> > 
> > evdev:input:b0003v172fp0031*
> 
> immediate issue I see here: the hex codes must be uppercase, so 
>  evdev:input:b0003v172Fp0031*

That was it! Flipped one bit, kicked udev again and everything suddenly works. Thanks a lot!
Comment 11 Peter Hutterer 2017-03-24 21:13:48 UTC
> That was it! Flipped one bit, kicked udev again and everything suddenly works.
> Thanks a lot!

great! please open a systemd PR for this patch so we can ship it by
default.


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