Bug 24062

Summary:	Sans causes HP printing failure
Product:	DejaVu	Reporter:	Phil <phil.doragh>
Component:	Sans	Assignee:	Deja Vu bugs <dejavu-bugs>
Status:	NEW ---	QA Contact:
Severity:	normal
Priority:	medium
Version:	unspecified
Hardware:	x86 (IA32)
OS:	Windows (All)
Whiteboard:
i915 platform:		i915 features:
Bug Depends on:
Bug Blocks:	25180

Description Phil 2009-09-21 04:01:03 UTC

A few staff have reported that when DejaVu LGC Sans (v2.28) is in their Word 2003 document, it fails to print, Word closes & restarts itself (with the doc recovered). The printers that don't like Sans (reported so far, there may be others!) are HP laser jets: colour P2015dn (tried 3 with same results) & mono 4650dn.
We've adopted DejaVu sans as the standard body font for the charity I work for, so it's quite a big issue for us!
Switching all instances of 'DejaVu LGC Sans' to 'DejaVu Sans' v2.21 cures the issue, but that older version had other problems which make it not such a good option beyond a temporary work-around.
Cheers
Phil

Comment 1 Ben Laenen 2009-09-21 04:14:54 UTC

Have you tried 2.30? It should fix some Windows bugs. Please test both LGC and full versions.

If they don't work, then I'll have to ask you to check all versions from 2.21 onwards to know where the problem was introduced.

Comment 2 Phil 2009-09-21 04:29:14 UTC

Thanks for the quick reply. I'm in the process of trying 2.3 now... Will
update thread.
Phil

Comment 3 Phil 2009-09-21 05:17:34 UTC

OK, 2.3 produces the same result. Have now also tested 2.3 in Word on my own machine to one of the 2015dn printers; got the same result that way too. CorelDraw X4 also crashed on print. This is all with documents that have worked fine on other printers (and even other HP printers).
Will try and test with older versions of the font later.

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