If you try to print a document (for instance in MS Word or OpenOffice) that contains the DejaVu Sans Font it fails and the printer spooler hangs. The problem seems to occur in all programs.
The problem occurs in the following case:
- The MS Security Pach KB961371 or KB961371-v2 is installed
- a network printer is used
- a concerned printer is used (many HP, Canon and Samsung printers)
The problem is also reported by many of our customers.
We also tried other versions of the DejaVU Sans Font. The problem occurs with all versions.
The only work-around is to uninstall the Windows securty patch KB961371.
After longer research we found out that the "fontsub.dll" in the System32-Folder of Windows crashes if you try to print.
It seems to be the same problem as reported in Bug#: 24062.