Bug 24062 - Sans causes HP printing failure
Summary: Sans causes HP printing failure
Status: NEW
Alias: None
Product: DejaVu
Classification: Unclassified
Component: Sans (show other bugs)
Version: unspecified
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Deja Vu bugs
QA Contact:
Depends on:
Blocks: 25180
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Reported: 2009-09-21 04:01 UTC by Phil
Modified: 2009-11-19 02:23 UTC (History)
0 users

See Also:
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Description Phil 2009-09-21 04:01:03 UTC
A few staff have reported that when DejaVu LGC Sans (v2.28) is in their Word 2003 document, it fails to print, Word closes & restarts itself (with the doc recovered). The printers that don't like Sans (reported so far, there may be others!) are HP laser jets: colour P2015dn (tried 3 with same results) & mono 4650dn.
We've adopted DejaVu sans as the standard body font for the charity I work for, so it's quite a big issue for us!
Switching all instances of 'DejaVu LGC Sans' to 'DejaVu Sans' v2.21 cures the issue, but that older version had other problems which make it not such a good option beyond a temporary work-around.
Comment 1 Ben Laenen 2009-09-21 04:14:54 UTC
Have you tried 2.30? It should fix some Windows bugs. Please test both LGC and full versions.

If they don't work, then I'll have to ask you to check all versions from 2.21 onwards to know where the problem was introduced.
Comment 2 Phil 2009-09-21 04:29:14 UTC
Thanks for the quick reply. I'm in the process of trying 2.3 now... Will
update thread.
Comment 3 Phil 2009-09-21 05:17:34 UTC
OK, 2.3 produces the same result. Have now also tested 2.3 in Word on my own machine to one of the 2015dn printers; got the same result that way too. CorelDraw X4 also crashed on print. This is all with documents that have worked fine on other printers (and even other HP printers).
Will try and test with older versions of the font later.

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