Bug 72347 - FileSave: LibreOffice crashing while saving the .DOCX files (win only)
Summary: FileSave: LibreOffice crashing while saving the .DOCX files (win only)
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.3.0.0.alpha0+ Master
Hardware: x86-64 (AMD64) Windows (All)
: high critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-12-05 11:50 UTC by Dushyant
Modified: 2014-09-03 12:05 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
EventLog details (1.73 KB, text/plain)
2013-12-05 11:50 UTC, Dushyant
Details
ScreenShot of crashed LibreOffice (197.37 KB, image/jpeg)
2013-12-05 11:51 UTC, Dushyant
Details
Sample DOCX file for which LibreOffice crashing in ODT format (25.10 KB, application/vnd.oasis.opendocument.text)
2013-12-06 12:41 UTC, Dushyant
Details
ScreenShot: Missing Menubar (253.69 KB, image/jpeg)
2013-12-09 06:00 UTC, Dushyant
Details

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Description Dushyant 2013-12-05 11:50:51 UTC
Created attachment 90298 [details]
EventLog details

LibreOffice is getting crashed while saving the .DOCX file.

Environment: Windows 7 (64-bit)
Build No - libo-master~2013-12-05_01.20.03_LibreOfficeDev_4.3.0.0.alpha0_Win_x86.msi 


Steps:
1. Open any DOCX file in LibreOffice
2. Save as the same file with the .DOCX extension

Expected Result: File should get saved successfully

Actual Result: LibreOffice is crashing

Find the attached the event-log file.
Comment 1 Dushyant 2013-12-05 11:51:43 UTC
Created attachment 90299 [details]
ScreenShot of crashed LibreOffice

ScreenShot of crashed LibreOffice
Comment 2 Dushyant 2013-12-06 12:41:12 UTC
Created attachment 90354 [details]
Sample DOCX file for which LibreOffice crashing in ODT format
Comment 3 retired 2013-12-06 18:31:40 UTC
Works fine on OS X 10.9 LO Version: 4.3.0.0.alpha0+
Build ID: 5e01904de993caa3d497a8f6c82a846336e70eef
TinderBox: MacOSX-x86@49-TDF, Branch:master, Time: 2013-12-06_02:05:01
Comment 4 Tim Lloyd 2013-12-09 00:34:25 UTC
Hi LO portable 4.0.0.3 on Windows 7. I opened one of my biz docx files (created with MSO 2007). 

Saved with the same extension - No problem

Did you create the original docx file under MS Office (which version) or LO?

Cheers
Comment 5 Dushyant 2013-12-09 05:59:59 UTC
Installed the latest nightly build "libo-master~2013-12-07_22.48.57_LibreOfficeDev_4.3.0.0.alpha0_Win_x86.msi" and found that now Menubar is missing; and hence not able to do any operations. Screenshot has been attached for the same.

@Tim: The original docx files have been created using MS Office 2007
Comment 6 Dushyant 2013-12-09 06:00:38 UTC
Created attachment 90488 [details]
ScreenShot: Missing Menubar
Comment 7 Michael Meeks 2013-12-10 17:58:07 UTC
Is this some dbgutil build that hits mst's new assertion or somesuch ?
Comment 8 Michael Meeks 2013-12-10 18:02:31 UTC
Tested on Windows 7 SP1, with a master build; can't reproduce - I was loading and then saving:

http://www.ecma-international.org/news/TC45_current_work/TC45_available_docs.htm

"WordprocessingML format" - part1 as docx.

Dushyant - we need more details; are you compiling with debuginfo ? can you provide a sample .docx file for which this occurs ? does the problem continue with the latest master builds ?
Comment 9 Björn Michaelsen 2014-01-17 11:08:47 UTC
(This is an automated message.)

This bug is not a MAB and in NEEDINFO, thus gradually adjusting priority to high. Please see the QA mailing list or the ESC call minutes for details.
Comment 10 QA Administrators 2014-08-04 16:17:35 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team
Comment 11 QA Administrators 2014-09-03 12:05:20 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO